Customer Reviews of Mercedes-Benz of Waco
Review type:
The Best
The Best
by Tina Maria Wilson on 03/13/2025My experience was amazing and Robert, Ernest and Wallace go the extra mile.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
New tire
by Nancy M on 06/05/2024I had a tire that would not hold air due to a nail. Mercedes Benz of Waco patched it, but it only held air for a couple of days and then started losing air again. I had tire and wheel warranty on my car, so Mercedes Benz of Waco gave me a… loaner car and replaced my tire under my warranty.Hello Nancy, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer oriented
by Jonas M. on 02/26/2024The scheduled repair was completed quicker than expected. The extra touch of replacing steering wheel stickers was greatly appreciated.We are pleased to hear you had such a positive experience with us, Jonas! If you ever need help, just give us a call. Happy motoring!
2024 GLE 350 Purchase
by DARRELL on 02/13/2024Great experience overall. Earned my business by not fooling around with the BS to make a deal.Hello Darrell, we really appreciate your feedback! If you ever need help, just give us a call. Happy motoring!
New Car Purchase
by Queenbee on 01/30/2024The salesman was very accommodating but the finance officer was poor at best. He put the incorrect vehicle on my paperwork.Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (254) 244-0166 so we can assist you further.
Malfunction service
by Striker on 09/11/2023Went in to have ab air ride malfunction fixed. Was told I would need to leave my car for up to a week. I couldn't do that so I asked them to check my AC which wasn't cooling very well. They fixed my AC and charged $500+Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (254) 244-0166 so we can assist you further.
MB GLS 450
by JamesGipe on 08/14/2023Very professional and very helpful throughout sales process and explaining the features/technology.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Worth the wait
by Been there on 08/12/2023We were greeted when we walked through the door and told someone would be right with us. After waiting about 15 mins someone came to help us look at the car we wanted to test drive. There were multiple staff present and only one other set… (2) customers present during that time. When we were assisted Anjelica and Ernesto were helpful through the process of purchasing our car.Hello, we appreciate you taking the time to leave us this feedback. Here at Mercedes-Benz of Waco, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (254) 244-0166 to discuss ways we can better serve you in the future.
Weeks late and performance short
by Thanx4Nada on 07/20/2023Secondary to prior experience I do not like taking my car to this dealership… but bc of a recall that was causing other issues in the car I called and made an appointment. Went in for a recall, FOUR WEEKS LATER I am able to get my car back.… Car was losing power on the way home (only going 50 up hill and 70 on a flat road when pedal is to the floor and cruise set on 75), and now suddenly my liftgate does not stay up (neither of these were issues before service, I drove the car there, and if they check cameras they can clearly see me getting items out of the ‘trunk’ with a functioning hatch). But that’s just too bad for me… communication between service manager was good, but she was not completely honest with me until almost 2 weeks in to my car just sitting and waiting on parts. Ridiculous how long it took, and ridiculous to suggest that these, what I would consider major issues to the functionality of my family vehicle and primary mode of transportation, were pre-existing and that I will ‘need to bring it BACK in for diagnosis.’ No thanks. I’ll keep my business at the FOREIGN CAR CLINIC, and next time pay them for what you were supposed to do for free—Hi, we are deeply disappointed by your experience at Mercedes-Benz of Waco. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (254) 244-0166 -- we hope to hear from you soon.
I called repeatedly to reach the GM at (254) 244-0166, with no answer. See, this is the main number in which an automated answering machine asks for the ‘extension,’ or for a department, or there is a selection for the operator. No extension was supplied to me, the specific department answering service is not on-site and therefore cannot tell me who, if anyone, is available to speak to me about this issue. He (answering service) was pleasant and did transfer me to several open lines. No one answered, and I did not leave a message, as I feel like my last conversation with the service department left me feeling less than satisfied. No operator or other living being ever picked up the telephone. So when I was able to obtain a babysitter for my children, and extra driver, and spare the time to drive the over an hour round trip- I took my car back. My husband spoke with a parts manager there and hopefully this will begin to RECTIFY my issues.
Service
by Rod Bickford on 07/10/2023Cynthia does a great job of informing me of costs associated with my services. The service itself is par for service. Unfortunately the cost of service is a burden on my budgeting.Hi Rod, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent Service
by MSANITAK on 07/06/2023I always like coming to Auto Nation Waco (Mercedes-Benz). I love the new video feature of your repairs too. That's the best part. They fixed me up right and Caroline , makes it even better. She gets me IN and Out, even when I screwed up my… appointment and booked at wrong location. 🫢. Thank you Caroline 😊Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Tire repair
by Nancy M on 07/03/2023I dropped my car off to have a tire that was leaking air repaired. I was greeted upon arrival and quickly assisted. Carlos gave me a ride to my office and was very courteous and friendly. My tire was repaired, my car was washed and ready… when I arrived back at the dealership.Hi Nancy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
2014 Nissan Frontier Pro-4x
by rtrautwein on 06/27/2023The purchase went incredibly smooth and due to delays on my end, MB of Waco was patient and worked with me to resolve the issues. Everyone at the dealership were both very personable and professional.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Purchasing experience
by jr092977 on 06/22/2023I was in town on business. Went to inquire about a vehicle that I viewed on line The saleswoman Anjelica Saurez helped me test drive and helped with the purchasing of our vehicle. It was a very easy process. We are very pleased with… our purchaseHello, your satisfaction is our top priority. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Peggy Rose
by Peggy Rose on 05/23/2023Love my new 2023 GLC 300. Thanks to Edward Bazaldua I got exactly what I was looking for. He showed me how to use all the features and answered all my questions, was very knowledgeable about my SUV. I will definitely recommend him and… Mercedes Benz of Waco . Very nice to have a dealership close by instead of having to go to Dallas or Austin. 5 ⭐️s for Edward BazalduaHello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Trade in
by Ifeoluwa on 04/28/2023It is really wonderful and exciting to have experienced great professionalism and service by Mercedes in Waco. I am happy to have a GLC300 now and this would not have been made possible with the great sales manager I met, Ernesto Lopez. He… really made me comfortable and was able to get me an amazing deal in trading my E-class in. Even in the midst of the storm (literally a storm), Ernesto made sure I got my papers and drive home a happy man. Needless to say, he assisted in helping me transfer my items from car to car. In a nutshell, my service I got by each representative has been great and I'm enjoying the rides so far. Way to go Mercedes at Waco, and special Thanks to Ernesto.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service
by Atxhorns on 04/14/2023Everyone at this dealership has been helpful with my repairs and any service I have needed.Hello, We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Car sales
by Jhart5199 on 04/13/2023This is the 4th Mercedes I have bought from Mercedes of Waco. I keep coming back because they always treat me right and live up to the promises made during the car deal. I highly recommend them!Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Waco and we hope to be of service again in the future.
Great customer service
by Marcella on 04/05/2023We are so thankful for Mercedes-Benz Waco service dept. We were driving our less than 2 yr old GLE350 & it went crazy! Sputtering, stopping, more sputtering while traveling from E TX back to Georgetown. An SUV this $$$$ should not do this.… Called our local Georgetown, TX MB Svc Dept & they could not see us for 3 weeks. Really?? Found MB of Waco, called & they said bring the car here. Like most dealers these days they were out of loaner cars but they helped us find a rental company to call. We get to MB Waco (sputtering the entire way) & there is a known issue with the cylinders (shame on MB) but it has not been recalled. They kept the car, had to order all kinds of parts & got it back to us within 10 days. Two days into them having our car they called us & said we have a loaner for you. We were thrilled as the rental car was $99.00 a day plus tax. UGH. We worked with Caroline & she was so helpful & kind. She knew how stressed I was with such a major issue while traveling on I35 through TX. She was reassuring, kind and professional. The fact that she called us 2 days in & had a loaner car for us was incredible. Everyone we dealt with at Mercedes-Benz Waco was very nice, kind & professional. I am hesitant to write such a nice review because I don't want them to get super busy !! But, the right thing to do is to recognize them and their great service. Thank you all for understanding the importance of good customer service and for going above and beyond. We bought a MB for the first time when we purchased this car & we did it for their reliability & their service. Based on the service received at our local MB dealer in Georgetown, TX we were not going to buy another one. However, the good people at Waco MB have changed our minds & we will drive further to have all of our car servicing done with them. And, please thank Caroline for her wonderful service and her caring attitude.Hi Marcella, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Owner
by Richard on 03/20/2023Great customer service, answered all my questions and processed the sale quickly.Hi Richard, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great job
by Dgreener on 03/20/2023Great job on service and communication.Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 03/16/2025