Customer Reviews of DeMontrond Hyundai
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16 service reviews
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Good check in - 3hrs for sefvice
by Sue on 05/08/2025Waiting area was comfortable and provided drinks, but I thought 1-2 hours for routine oil change and inspection and it took 3 hours. Next time I’ll drop off instead of waiting. While the car wash is nice, I would have preferred faster car… return without wash; ask if wanted.Answer the phone
by Casey on 05/05/2025They never answer. 2 years I have tried to give them my business. I finally give up! I have actually had to drive there to make an appointment. Never againMJPETTY
by MJPetty on 05/03/2025Thanks for great service on my vehicle. Very pleased & Great work done by the service maintenance staff. Now the DeMontrond dealership, was a true inconvenience & hardship , the waited days, to go without a vehicle was while awaiting days… for servicing was a truely a hardship. Wish DeMontrond dealership offered a free loaner vehicle for owners, like many other dealerships , in those lost days without my vehicle, which was a true hardship. Thank-you.DeMontrond Service Excellence
by KeishaRyan on 04/30/2025John White is an exceptional service adviser and ironically they have 2 John’s, and both are great! Very friendly and helpful. I dropped my car off last Thursday for diagnostics and by Friday they had the results and repaired by Tuesday!… Now that’s service with a smile! Thanks to all, including Haley and Brandan!Service Department actvity
by Todd MacKenzie on 04/29/2025Even though I didn't purchase my 2021 Palisade here, this is the only place I take it for service. John Warner was my Service Advisor. John was great in all aspects. Knowledgeable, friendly and courteous. I also had my car detailed. It… looks great. I highly recommend this specific service.They are very slow .
by J Rabbit on 04/25/2025They are friendly but they take much longer to do the work than expected. They told me that my car needed a few different things serviced. But I am going to get a second opinion.Professional in every way!
by Ron and Donna Baade on 04/25/2025DeMontrond was courteous, kept us informed, This was a service maintenance event but clearly the best experience ever. Professional, courteous, friendly and thorough.Quick and no nonsense!
by China D on 04/24/2025They got me in and out on a vehicle recall without trying to upsell me on services or things I allegedly needed, like other nearby dealerships. They included some recommendations in the paperwork but even those were reasonably priced. I was… in and out quickly and it was a very pleasant experience! I'll definitely come back for my service needs!Demontrond Service DOES CARE!
by Josh Goldman on 04/22/2025Shout out to John in the Service Department, he kept me informed and was fair and honest with the work on our '21 Palisade, even researching which parts were still under warranty. Great customer service!VERY EFFICIENT
by Michele Roberts on 04/22/2025Every person I encountered at this dealership, I went to the service department for recalls on my Hyundai, everyone was pleasant, personable, helpful, knowledgeable and they have a waiting area that has a TV and soda and water and coffee… magazines which just makes the wait go by so much faster if there is a wait. I was undecided at first on which one to choose to have my recall services completed and I'm so so grateful that I chose the Texas City DeMontrond location I will take my car to be serviced there every time it needs anything in the future. And John, was just a great guy. He's very pleasant funny just explain things in ways I could understand them. Also they give you a printout when you leave about what they did what they think should be done good maintenance practices on your vehicle in the future it was just all around A great experience and I'm so glad I chose that location and those people are awesome over there! I would recommend this place to anyone that I know.Aaron in service
by Coach Franklin on 12/19/2024Aaron in the service department was super helpful and should be recognized for trying to right the ship in his department. This location is struggling with prior poor customer service but he made sure (the other associate not so much) but… Aaron made sure that our needs were met and is doing the right thing. When it all comes down to it, we’re all on the same team just trying to get reliable cars these days to get people to and from work or wherever they need to go, thanks for just being a good person Aaron!Refuse service
by cesarauto713 on 07/06/2024Buyers beware I drove an hour to come and get an oil change because they had a good special online when I got there nobody came out and greet me. I walked in the service department. There was a female sitting behind the desk with her phone… and she was texting, she looked up and said how could I help you and I told her to get an oil changed and she told me that they were book I arrive at 8:16 AM they open at 7:30 AM. She refused to give me service and there was only two customers waiting to get oil change , this is what happens whenever the owner doesn’t work there anymore Melissa Demontrond if she was there this wouldn’t happen. I am very disappointed at this dealership.Excellent Service
by Excellent Service on 10/18/2020I had the pleasure of working with Kelly & Javier and they were amazing! Excellent customer service and you could tell they really cared about my experience!Service With a Smile - Plus
by LuvHyundai on 02/22/2016Online appointment made for recommended 35000 mile service. The paper work was ready when I arrived and I pointed out an owners boo boo and asked if it could be checked (part of the front bumper had come loose). They said they would try to… fix it. When my car was returned, it looked new and the bumper problem was taken care of. The service people are always helpful and make sure the work is done correctly. While waiting, I even had the chance to discuss my next potential purchase in 8 months.Service recall on 2013 hyundai elantra
by huetam02 on 05/19/2015The service representative is very polite and professional. The work was completed in timely fashion. I am very satisfied with their service.Thanks for your kind review. We appreciate the opportunity to earn your business.
Thank you for your very kind review. I will be sure to let the Service Team know you were pleased with thier customer service and your visit.
Love these guys!!
by chrisgraves on 03/29/2015My car is always quick in and out of service! Quality work and quality people! Their service department will keep me coming back and as a customer for life.Thank you for your very nice review. Sorry for the late response.
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About our dealership
You will love doing business with our Team! We have upfront pricing, no dealer ads or extra equipment charges, and our reviews are Awesome! Come see us soon!
What sets us apart
We offer a Lifetime Warranty at no additional cost to our guests. It's called Warranty Forever!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Thank you so much for taking the time to share your experience at DeMontrond Hyundai with others. We really appreciate your business.
by divar on 05/11/2016