Customer Reviews of DeMontrond Hyundai
Review type:
Car Shopping DeMontrond Style
by Yvonne Hopson on 05/12/2025
My overall experience was excellent, especially the help and support provided by Erik, my salesperson. I would be happy to recommend DeMontrond Hyundai, Texas City, to all car shoppers.
144 reviews
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Dishonest and Warranty Scam
by Justin W on 12/15/2024My wife and I purchased a car at the beginning of November, and although we had no issues with sales, the finance department has been awful. We were pressured into an extended warranty, and with our doubts, confirmed that there was a… cancellation period (60 days) and were assured it was an easy process. Two days after purchase, and further reading the requirements needed for a warranty claim to be honored, we decided to cancel. We called the dealership multiple times and left messages with the finance department. The next day, we spoke to the receptionist who acted surprised that there had been no answer, as she stated the other day was not busy at all - we then asked to leave a message for the finance manager. With no further response, my wife proceeded to drive across town 5 days after the car purchase to talk to someone in person. When she arrived, one of the two finance folks were in the office, and because the present financial person did not help us with the sale, we'd have to wait. Ryan Crowder was left a message from his associate, and we heard no call back. We repeatedly called the following week with no response. Finally on the second week, we received an email back from Ryan about our desire to cancel. We filled out the required paperwork and odometer reading proof same day, and asked for an estimate on cancellation timing. Six to eight weeks to cancel a warranty, after we had signed out an intent to cancel nearly right after purchase. The contracts are airtight and state that cancellation can be completed for a full refund within 60 days, but the finance department is intentionally delaying the process. This is BEYOND ridiculous and fraudulent business practice. We have reported this case to the Texas DMV and intend to raise further concerns to the DeMontrond CCO and general managers. Update: we spoke with a general manager today to escalate this, and they gave us the run around that it could take 90 DAYS on their end to have the warranty cancelled. Talk about moving the goalposts and lying to sell any car.You need a car, call Eric!
by Briana M on 12/12/2024Erick was very helpful, I had been without a car for a month and never heard of DemonTrond but I saw a car online I wanted to look at here and he answered every question and was helpful and attentive. This was my first time getting a car… with just me and my husband and everything went smoothly, I loved the car and I was able to get everything I needed within a reasonable price too. Still love the car now!If you need a car, call Tony!
by M B on 10/22/2024updated 10/28/2024I recently had the pleasure of working with Tony Victoria at Demontrond while purchasing my new car, and I can’t recommend him highly enough. From the moment I arrived, Tony made me feel welcomed and respected.There was absolutely no… pressure to make a quick decision. Instead, he took the time to inform me about various options, ensuring I understood each vehicle's features and benefits. His extensive knowledge was evident, and he was always willing to answer my questions in detail. Tony's genuine care for his customers was refreshing. He listened attentively to my needs and preferences, guiding me to the perfect vehicle without any sense of urgency. If you’re looking for a car salesman who prioritizes your comfort and satisfaction, Tony Victoria is the one to see. His informative and caring approach made all the difference in my car-buying experience!Refuse service
by cesarauto713 on 07/06/2024Buyers beware I drove an hour to come and get an oil change because they had a good special online when I got there nobody came out and greet me. I walked in the service department. There was a female sitting behind the desk with her phone… and she was texting, she looked up and said how could I help you and I told her to get an oil changed and she told me that they were book I arrive at 8:16 AM they open at 7:30 AM. She refused to give me service and there was only two customers waiting to get oil change , this is what happens whenever the owner doesn’t work there anymore Melissa Demontrond if she was there this wouldn’t happen. I am very disappointed at this dealership.Been a long time since I have felt like a valued customer!
by Melissa N on 08/19/2023We stopped in yesterday and we’re met outside by Justin who was ready to help us with whatever we needed. He looked at every option available to meet our needs and spent more than an hour walking through the lot with us, looking at… vehicles, reviewing features and letting us test drive a couple of models before we had to leave. We made an appointment to come back today and wrap up our search and he called us this morning - giving a little personal touch that made us feel truly valued. We test drove a couple more vehicles today and finally fell in love with the Palisade. Then we met Brad who connected with us on our kids and a family friend who is a coworker of mine. We felt like and were treated like friends. Finally we met Miron in finance who educated us on warranty plans and although I was certain he was wasting his time at first, he truly showed us the benefit and worked within our budget to help make sure we are covered under warranty for most things. I have not felt so good about a vehicle purchase maybe ever! I don’t think I’ll ever shop anywhere else.Quentin is the MAN!
by Jdawg on 10/02/2022Just walk in and ask for Quentin, he'll take care of everything else and insure you get the right car at the right price. Easiest car buying experience imaginable!Tony Victoria is a Miracle Worker!
by Caroline on 09/12/2022updated 09/19/2022Tony got me a hybrid car in less than a week, which is unheard of! My car broke down and I needed a new car ASAP. I wanted a hybrid to help with gas and the environment and he found a beautiful new Tuscon. Tony made a usually stressful… process, simple and easy. I was in and out of the dealer and on the road in no time. It was such a huge relief!Awesome help
by kaylin flores on 08/30/2022Tony victoria did a great job in helping me find my ideal car being a first time buyer. He was very honest and helpful and found the perfect car for me! thank you so much!Great Experience
by Mary on 08/28/2022I have visited many car dealerships recently. DeMontrond was by far the best experience I had. James Anderson was a wonderful salesperson. He was very upfront and helpful. Every person I encountered was professional, warm and helpful.Great experience!
by ShelbyW on 08/25/2022Tony was very helpful in helping us find perfect car for our family!No bologna with Tony!
by Candice on 08/05/2022Great and the place to go!!! I did research beforehand and it didn’t disappoint. I went in apprehensive yet confident and left satisfied.Good job
by Ds on 07/12/2022Our salesman did his job well. Explained the features of my new Tucson in detail.Awesome experience!!
by Kayla D on 06/21/2022I first started my car buying experience by going to a different dealership at the recommendation of my work and it was an awful experience they kept trying to switch numbers around and charge way too much and basically bully me into buying… a vehicle from them. I came down to demontrond after I test drove a hyundai at the other dealership and thought I'd give it a shot. Mark met me right at the door asked me exactly what I was looking for and around what price. He told me exactly when something was out of my price range and found me the best deal and everyone worked super hard to get me exactly what I needed I've never had a car buying experience go as well as it did here. Everyone was laid back and didnt harass you into spending more. 1000 % recommend getting a car from these people!! Thank you Mark Booth for all the help!!Great Experience!
by Gaynelle Hayes on 05/20/2022I just purchased a 2022 Elantra and Stephen Cueva helped make it a very positive experience. I cannot say enough good things about his professionalism and guidance throughout the process. I highly recommend that anyone who is considering… buying a Hyundai contact Stephen.Quentin Colelli was great to work with!
by Tyler on 04/11/2022My wife and I recently purchased a car from DeMontrond Hyundai and worked with Quentin. He was very profession and knowledgeable about the cars and was awesome to work with! I would highly recommend giving him the chance to be your next… partner to purchase a car from.Excellent
by Khaled Ahmed on 03/29/2022Working with Tony Victoria was an absolute pleasure! Tony is exceptionally patient; I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my new… 2022 Palisade took about 4-months. The best part was that Tony stayed in touch with me the entire time, making the buying experience even more enjoyable. I highly recommend talking to Tony if you consider buying a new or used automobile.Unprecedented times trying to purchase a vehicle
by Greg Payne on 03/25/2022I had an awesome experience working with Tony Victoria on the sales team. Tony kept me informed of the status of the Genesis GV80 that I was waiting for delivery. The vehicle delivery date was pushed out several times, and Tony would… contact me, to advise me of the new status/delivery date. After several months of no delivery, I decided to wait a couple of months and see if the supply chain issues, chip shortages and lack of drivers improves. I will reach out to Tony again, when things settle a bit. I appreciated of the attention to details and the communication I received working with TonyI love my new car and Stephen my salesman
by Shelly on 03/17/2022Stephen did a fabulous job getting me into my new car! I did not feel pressured or cheated. I’m very satisfied with all my interactions at DeMontrond.No Pressure
by MLC on 03/11/2022Nice team. No high pressure tactics.Exactly the help you want
by Will on 03/09/2022Called around and found out most dealerships in the Houston area are adding fees they don’t tell you about unless you ask first or find out in the end. Demontrond does not. Justin was helpful and courteous and understand and helped us get… into the car we wanted and the one we could afford. If you are looking for something and hate the BS, go see these guys. They will treat you very goodDEMONTROND IS THE BEST HYUNDAI DEALERSHIP IN THE HOUSTON AREA!!
by Billy on 01/16/2022The management and sales team were a breath of fresh air from the other Hyundai dealerships we visited from Baytown, Houston and Clear Lake. All the others, Clear Lake (Big Star) especially, ran the "bait and switch" with the best of them.… Quentin Colelli was our salesman at DeMontrond and he was very professional, helpful, knowledgable and attentive. From the beginning he was upfront with complete pricing structure on the vehicle we were interested in, which was thousands less than the other dealerships visited. This is a dealership, from sales all the way up to management, that takes care of the customer whether or not they purchase a vehicle or just want to see and test the latest models. If you're in the market for a new Hyundai, DeMontrond is the dealership you should use to make that purchase!
Hyundai Palisade
Hyundai Tucson
Hyundai Santa Fe
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About our dealership
You will love doing business with our Team! We have upfront pricing, no dealer ads or extra equipment charges, and our reviews are Awesome! Come see us soon!
What sets us apart
We offer a Lifetime Warranty at no additional cost to our guests. It's called Warranty Forever!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop