Planet Ford
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Customer Reviews of Planet Ford
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Very nice experience
by Jon B on 05/02/2025
Very nice experience. Ryan in sales and the whole staff through the purchase were polite, knowledgeable and helpful.
240 reviews
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Very deceitful and unhonest
by Antonio ordaz on 03/08/2021updated 03/15/2021My husband and I are senior citizens went in to buy a car and they told a set price when statement came in the following month it was for 240.00 more then what we had agreed on signing of papers they hide everything and only show you… where to sign very dissatisfied with planet Ford on I 45Oil change
by Morewag70 on 03/12/2021Was quick and great price. We will definitely bring our Ford trucks back there.Outstanding Service!
by Greg on 03/10/2021My salesman Dwayne was awesome. He kept in contact since I found my vehicle online until after I drove off. Everyone at Planet Ford was friendly and helpful.Super easy and straight forward buying process
by Random Guy on 02/19/2021Very pleased with the entire buying process. Salesman Myles was very polite and not pushy. Prices were fixed (for used cars) so no haggling. Their price was very competitive (I compared with other cars on the internet.) Purchasing was… extremely easy. Highly recommend.At Planet Ford in Spring we strive to make car buying easy and haggle-free! Thank you for letting us know you experienced just that with the help of Myles and our team. If you need anything down the road, we're here to help!
Fast fixes
by Bill on 02/13/2021updated 02/19/2021All repairs done quickly and no wasted time.Explorer in for hub replacement and recall
by Luis Villanueva on 02/08/2021All good just took a while to get worked on staff was excellent especially mistyNew Truck
by Jason Goodrum on 02/07/2021I was extremely happy with the truck buying experience It’s never a fun process buying a new vehicle for me but the sales staff made it as painless as possibleJason, thank you for choosing Planet Ford in Spring for your new truck. We are happy to read our team made the experience painless. We always strive to make it a positive and enjoyable experience. If you need anything down the road, we are here to help.
Alex great salesman
by John on 02/05/2021Great job in every respect, deal, time, etcMu
by Mary Anne Moore on 01/26/2021updated 02/02/2021K.D. was the service Rep. At Planet Ford that oversaw the service on my 2019 Ford Escape. He was very professional, and explained what seemed to be wrong. I was very grateful for his help and patience.Ford king planet Ford
by Eddie worton on 01/26/2021This is my Second truck I bough from planet Ford spring always give the best deal and most money for my trade thanks joe2020 Edge ST Super Blue
by Texas Tagteam on 01/24/2021Purchased the Edge ST to replace a 2013 Mercedes E Class so expectations were high. Performance, looks, drivers technology like adaptive cruise, lane keep assist, evasive steering are a huge step forward in a small to midsized SUV.. Planet… Ford 45 in Houston is a great dealer with a large selection that allows you to find the right vehicle at a great price. My salesman (Michael) was fantastic in that he worked with me to get a great deal.Smooth process
by Jb on 01/22/2021Everything was a smooth and upfront process from start to finish.Extremely Satisfied Buyer
by RJames on 01/16/2021updated 01/22/2021I was extremely satisfied with all aspects of my experience with Planet Ford. Monique Lewis is always a pleasure to work with. She’s very knowledgeable and extremely helpful.Good service
by Joey B on 01/21/2021Went and saw Monique in the service dept. I needed fuel filters and oil changed. She got me in and out as fast as she could. Had my ticket written up and truck was waiting for me as soon as I paid. Amazing customer service.Auto Body Stepped UP!
by Devin Spruill on 01/20/2021I can’t thank Dustin enough for his excellent service standards! His communication skills are on the money. He kept me updated constantly on the readiness of my Tundra. Truck turned out as good as I could’ve hoped! Best wishes on your… continued success, Dustin!buyer beware
by not happy on 01/17/2021zero stars 1 is a minimum. sorry it was a huge disappointment. an extra 1k I didn't expect was billed and never discussed so when I asked about it both the salesman and the finance guy were so unaware on how to have it removed. I never… asked for ($799.00) windshield protection, upholstery protection, paint protection and to boot a consumer benefits package ($199.00). this money I wasn't prepared to pay and now its lost. I will never return to Planet Ford Spring again after buying 5+ cars there.EXCELLENT
by Cacey Perdue on 01/16/2021Planet Ford went above and beyond to make sure I was satisfied. My wife purchased a new 2020 Ford Explorer and the experience and quickness that our sales man had was first class! Miles our sales man was great and honest! Very hard to find… an honest salesman now a days. Adil our finance guy was great as well. I was so impressed that I ended up buying a 2020 F150 Lariat 4x4 from Miles and again I’m not a spontaneous buyer and was firm on a price and Adil worked for 2 days to make it happen! This right here is why i wil always be a LOYAL FOREVER customer!!! Thank you guys for the easiest car buying experience I’ve ever had!Owner
by Wayne Applegate on 01/12/2021It’s the same thing over and over, I take the vehicle in, stand in line to talk to service advisor which I understand, I leave the truck to get service wait till they call me, drive back to pick up the vehicle and here’s where the problem… lies. You have to wait and wait because the advisors are writing up other customers, sometimes up to 30 minutes, no they call me saying it’s ready, if that’s the case why the wait why can’t you get a individual so they let you pay and get out of there, so with that being said I would rate your service at a 1 which is being generous.Very good experience
by Logan B on 01/11/2021One of the better buying experiences In my life. When I arrived, I explained to Richard that I was in a hurry and wanted to get a deal done as quickly as possible. All staff was friendly, courteous and professional.Rained out Sunday
by Need a battery on 01/10/2021I need a battery on a Sunday, and these guys took care of it in a short period.Amazing
by 5 Stars on 01/05/2021William Ballard at Planet Ford in Spring is the picture of excellence in sales, courtesy and service.
About our dealership
Greg, congrats on your vehicle from Planet Ford! Thank you for letting us know Dwayne and our team were awesome, friendly, and helpful. If you need anything down the road, we are here to help!
by Planet Ford in Spring on 05/12/2021