Customer Reviews of North Freeway Hyundai
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244 reviews
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Awesome Service
by Melissa114 on 09/12/2017Was welcomed outside and taken inside to discuss and did not feel pressured to make any quick decisions. No your typical car dealership, I never did enjoy having to deal with car salesmen but Jeff Bogle was awesome!Honest and No Games
by Fanatic93 on 08/02/2017updated 08/16/2017North Freeway Hyundai was great! Paul was the only salesman from all the dealerships I contacted who didn't play games. He gave me the final price, I walked in, the price was the same and we did up the paperwork. I highly recommend them.North Freeway #1
by S1000RR_JM on 08/15/2017Chris Westfall did an excellent job of presenting the vehicles I was interested in, answering all my questions, and explaining the differences between trim options. When what I wanted was not available on the lot, he located the vehicle at… another dealership, had it driven to North Freeway, then called me when it arrived, and my wife and I drove over to test drive and examine the vehicle. We had a tough time deciding between the Ford Escape and the Hyundai Tucson, but after considering what vehicles were available with the options and colors we wanted, we selected the Tucson. Chris went the extra mile to physically get the vehicle we were leaning towards without any commitment to purchase. The ability to drive and view the car with exactly the right options, made it easy to select the Tucson. Working with Fias (I believe that's the spelling) in finance, was equally simple and productive, and the rest of the purchase experience was equally pleasant.Lied to me
by Alyssa12345 on 08/14/2017I recently bought a car from Hyundai North Freeway and was the worst decision I had made. First my sales guy Paul Clos that was selling the car was too busy with other customers to fully help me with the cars that I wanted to look at which… I set up an appointment with. When I found one car that I liked the trunk did not open and I went to talk to Paul and he told me that he would have to charge 250 dollars to fix the trunk. Which was ridiculous because they are going to have to fix it anyways. After I found another car that I liked I talked to the financial guy and could not get a loan through them because I am a first time buyer. I decided to go through a credit union, but I already singed the paperwork that states that the car is on hold for 15 days so I can get payment for the car. The next day I got a call from the dealership saying that I need to pay or that they are going to put my car back onto the market. That this caused me stress because of waiting on the credit union that nothing was in my hands. After dealing with the credit union and getting the car I was told that there were not problems with the car. When I received the keys for the car and asked if there was another key and told that there is only one if I wanted another one I should have worked it into the deal but I was not informed of this information. After receiving the car and having it for two days I realized that there were problem and I went to pep boys and told that I need new tires and a alignment ASAP. Disappointed I emailed the dealership telling them of my situation and was told that they never said the car was in “good condition” that it my problem not the dealership. NEVER GOING TO THIS DEALERSHIPExperience
by Neff_AR1 on 05/30/2017updated 06/08/2017The day of purchase, originally went there to look. Found what we were looking for and then driving it home! This is the third Hyundai vehicle in the family!great experience
by carlosvega on 04/11/2017The people at northfreeway hyundai made me feel welcome and appreciated. The experience was good and the atmosphere was great. The dealership is gorgeous and well kept and i really enjoyed the purchase experience. They were not pushy and… delivered on all their promises. Mark Statler was my salesperson and i would recommend him to any of my friends or family. He made everything very comfortable and not pushyWell done
by Sucellos on 03/07/2017From the beginning I was treated in a polite and kind manner by the staff. Jeff was great and got the process nearly completed before we even arrived. The car was a great price and I wasn't hassled or upsold.Great buying experience on certified elantra
by Redsfreak on 02/04/2017Just purchased a certified 2016 Elantra GT from North Freeway Hyundai. Internet sales manager Kerry Smith took excellent care of me. The test drive and price negotiation took less than a half hour. Very happy with the process.Hyundai NW freeway Kerry Smith Sales
by aliciah123 on 01/11/2017My husband and I wanted to upgrade our vehicle with our newest addition of our bundle of joy. My heart was set on a Santa Fe, with the help of Kerry Smith, he helped us find the perfect vehicle. We now own a 2017 Santa Fe and could not be… more happy with it. Kerry took excellent care of us and was very easy going to work with. We highly recommend this dealership as well as Kerry as a salesmen.Quick, friendly, thorough service
by Yayasnewcar on 12/31/2016updated 01/06/2017Randy Todd, our salesperson quickly contacted me himself after I emailed in a request for information on a new Santa Fe. He located the vehicle I was interested in and when I arrived to see it he greeted us within a minute. I never felt… rushed but the whole test driving, buying, trading and financing process was done within 2 hours. Randy was courteous and knowledgeable. I left knowing I can call on him with any question that might come up. It was a great buying experience! Thank you Randy.Great Courtesy
by fmwalker on 12/28/2016updated 01/06/2017I was well treated they have a great hospitality.my sales guy Mr. Wells Eckhardt was very polite I was never pressure into anything. I got what I wanted, never had to settle on a car I didn't want. I love what I pick out. I want to thank… you.Yay! - I'm now a Hyundai owner
by hyundaihybrid on 01/05/2017I corresponded with Kelly Smith, internet sales manager several times. I made an offer and it was accepted. there were no gimmicks or bait & switch. All went well. I'm very excited to now own a Sonata Hybrid. Thanks.DOOR LOCK WARRANTY REPAIR
by Hoss_man on 01/01/2017Made an 8:15am appointment for a power door lock acutator warranty repair. Service Tech Chris met me on time and noted all the details. Service Advisors Jessica and Brandon were very helpful. Replacement made on time and as promised.… Donuts in the Customer lounge was a pleasant surprise!Great car buying experience
by JonT_in_Humble on 12/25/2016I was in the market for a car, and spoke with Kerry Smith to setup an appointment to check out a new Sonata on Christmas Eve. So very glad I did; this was the most pain-free car buying process I've ever had! They had the car pulled up and… ready to check out and test drive when we arrived. Everyone there was super-friendly, as well as efficient. We were only there for two hours total, from the time we walked in until the time we drove off in our new car. My previous experience elsewhere took literally 6 hours, with a substantial portion of the time spent waiting on the finance department, waiting on the car to cleaned and brought out, etc. I will definitely be back here for future car purchases, and would happily recommend this dealership to others who are looking to buy a car hassle-free.Service review
by jmlaggie on 11/19/2016updated 11/30/2016Brandon was very polite and professional. Took my car early before my appointment and got my car finished before the promised time. Very nice to work withService Rep top notch
by Spiffy12 on 11/16/2016updated 11/30/2016My service rep Meya Stamper was great. Very professional. Kept me informed throughout the process. Friendly and genuine as well. I enjoyed working with her. Thank you Meya.Santa Fe Sport Ultimate.... best car buy EVER!
by Coetrainer on 11/18/2016I used an internet car buying service to obtain quotes from bpnearby dealers. I obtained an EXCEPTIONAL deal at North Freeway Hyundai. Randy Todd contacted me immediately and totally delivered on my 2 criteria for "earning my business."… I asked for honesty and best price. From the moment I walked in he was straight forward and gave me the best price. I visited 2 other dealers and Randy gave what he promised. After deciding on my vehicle he found the best discounts available to lower my cost even more! He spent a good deal of time instructing me in the various options that came with my vehicle which included the tech package. Randy was very knowledgeable regarding the operation and use of all the options in my vehicle. He assisted in pairing my phone and setting it all up. After showing me the vehicle he suggested I drive it a couple weeks and then return with any questions. I am also impressed with the warranty that Hyundai provides. That, along with the use of FREE loaner vehicles IF my car has to stay for service were also factors in my decision. The employees from sales to service are nice and helpful. If you are in the market for a new vehicle I highly recommend you consider visiting this dealership because you won't regret it! N HarrisService Performed
by Monnie1l on 09/26/2016updated 10/11/2016Made appointment for factory recalls to be done on my Tucson. Brandon, the service writer, met me right away as I pulled into the service area and took my info and car info. Within minutes the car was checked in and I went to waiting area.… Less than an hour later my car was ready. Really great service! Thank you!Best car buying experience ever!!
by damorales on 10/03/2016Jeff Bogle was awesome and made sure all of my needs were met. Will definitely refer this dealership to all of my friends!Excellant Service
by plstacy on 08/29/2016Kerry Smith is the best ! He is very caring and considerate, a pleasure to wok with ! He helped above and beyond.good service dept at North Freeway Hundai
by NFrwyHundai on 08/26/2016Had a damaged tire from road so had to buy new tire. Dealer also said there was a recall campaign for the car so they took care of everything in an efficient and timely manner. Second car I have purchased at this dealership and my son also… just purchased a new vehicle here as well.
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About our dealership
North Freeway Hyundai in Spring, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence at our Houston area Hyundai dealership!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to click and browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling. We will gladly inform you when a matching car arrives. If you’d like to see a vehicle in person, feel free to contact us. We look forward to serving you!
What sets us apart
2016 Hyundai Dealer of the Year – Dealer Rater
2015 – 2018 Consumer Satisfaction Award – Dealer Rater
A+ BBB Business Rating – Better Business Bureau®
4.6 Rating – Google Reviews
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish