Cavender Buick GMC West
Customer Reviews of Cavender Buick GMC West
Review type:
2025 GMC ACADIA
Great Service
by John J S on 07/16/2025SUV was scheduled dropped off and ready as promisedJohn, thank you for sharing a positive review of Cavender Buick GMC West!
Great service with a smile
by Tony S. on 05/24/2025Oil change and tire rotation quick and easyTony, we're delighted we could deliver an excellent experience! - Cavender Buick GMC West Team
GMC Cavender West - San Antonio
by SA Customer on 05/16/2025i posted on your FB page. the basic services i approved were done satisfactorily. there was a estimate to do my front brakes bvecause my pads were at 4mm, i declined because i thought the estimate was to high. i too it to my mechanic… of 20 years and his assessed they did not need to be replaced, they were at 8mm and still in good shape. GMC west what was that about? i had a hard time getting vehicle status and i had to call every day to see where we were at...the services i approved took longer than i expected. lastly, i got a text saying for the survey not to bother doing the survey if i was not going to rate 5 stars or all superior...IMO not a good way to do business... and i will not be back...you lost my business for good.2025 GMC ACADIA
by Marknava27 on 05/10/2025We traveled 5 hours to buy a new car! It is worth the drive and would recommend to anyone! They were able to get us a good payment with everything we were looking for in a car for our family.Thank you for making the long journey to visit us at Cavender Buick GMC West! We're delighted to hear that our team could meet your needs and provide a great deal. Enjoy your new car, and safe travels ahead!
Jairo Torres review to Joseph Garza
by Jairo Torres on 05/07/2025Joseph Garza is a highly professional and responsible individual with an excellent attitude and outstanding customer service. He consistently takes great care of my GMC Sierra and my wife’s Buick Enclave, and we truly appreciate his… dedication and attention to detailJairo, we're delighted to hear about your positive experiences with Joseph at Cavender Buick GMC West! It's wonderful knowing he consistently provides excellent service for both your vehicles. Thank you for sharing this feedback!
5 Stars – A Truly Exceptional Experience
by Andrew on 05/04/2025I had been searching across Texas for weeks, looking for a specific Yukon in a certain trim that was clearly in high demand—only ten or so were available statewide. Most dealers I contacted were either marking up the price well over MSRP… and/or adding thousands in unnecessary extras. Then I came across the exact model and trim I wanted on GMC’s website, which showed it was in transit to Cavender GMC West. From there, the experience couldn’t have been smoother. I quickly found the vehicle on Cavender’s website and submitted an online price request. I got an instant response—and to my surprise (and Cavender's credit), they were offering the vehicle below MSRP with no dealer add-ons. A few minutes later, I received a call from Brandon Guzman. He confirmed the price without hesitation. No games, no changes—just total transparency. I asked if I could put down a deposit to hold the vehicle, and Brandon made it happen that evening. Over the next ten days, while I waited for it to arrive, Brandon stayed in touch. As soon as it landed, he called to let me know it would be ready the next day. I drove down from Austin to San Antonio, and when I arrived, the vehicle was freshly detailed, fully gassed up, and waiting for me to take it home. The paperwork took less than 40 minutes. No upselling. No pressure. Just a smooth, easy transaction. Brandon took the time to walk me through all the vehicle’s features and answered every question I had. I was back on the road within an hour and twenty minutes. He even texted me the next day just to check in, make sure everything went well on the drive back, and confirm that I had everything set up the way I wanted. I’ve purchased nine vehicles from seven different dealerships in my lifetime—this was easily one of the best buying experiences I’ve had. Brandon Guzman was honest, responsive, and incredibly easy to work with. Cavender GMC West runs a professional, customer-focused operation from start to finish. I’ll be back when it’s time for my next GMC—no question about it.Andrew, we're delighted to hear that Brandon and the Cavender Buick GMC West team provided such a seamless experience for you. It's fantastic knowing we could help you find exactly what you were looking for without any hassle. We appreciate your trust in us and look forward to assisting with your future vehicle needs!
Excellent
by Don't know on 04/28/2025Service Manager was very polite and knowledgeable.Thank you for reviewing Cavender Buick GMC West! It was so kind of you to share your experience.
Oil change
by Lynette on 03/20/2025updated 03/27/2025Friendly service, fast, very professionalThanks for the great review of Cavender Buick GMC West, Lynette!
Sevice
by John Hayes on 03/22/2025I was greeted at my truck with a smile and that's how it should be. I ended up here because of that. When I take my other vehicles to the dealership they greet me at my vehicle, until I went to Freedom Chevrolet, where they don't greet you,… they let you rot in your vehicle until you go find them, so I will now go farther away from home to get service. If I come to your dealership to give you my time, business, and money. Don't make me have to chase you down and beg you to take my money. Evidently Freedom Chevrolet has to much business, and money because they didn't want mine. That's how I ended up here. A little common courtesy goes a long way.John, we're delighted to hear that our team at Cavender Buick GMC West made you feel welcome and valued from the start. We believe in providing excellent service with a smile, and it's great to know it made all the difference for you. Thanks for choosing us!
Service
by Manuel 20 on 03/21/2025Joseph Garza provided exceptional assistance in facilitating the replacement of my tires during a walk-in service. I am deeply grateful for the prompt resolution of my vehicle repair, given the short notice I provided.We're delighted to hear that Joseph Garza provided exceptional assistance during your visit at Cavender Buick GMC West. It's great to know we could promptly resolve your tire replacement on short notice. Thank you for sharing this positive experience!
Service
by Manuel C on 03/06/2025updated 03/13/2025Virginia Church consistently provides exceptional service when I bring my vehicles for maintenance. Her prompt and knowledgeable responses to my inquiries, coupled with her ability to offer effective solutions, have consistently exceeded my… expectations.Manuel, we're delighted to hear that Virginia consistently exceeds your expectations at Cavender Buick GMC West. Thank you for sharing such positive feedback about her exceptional service!
Service
by Manuel C on 03/06/2025Virginia Church consistently provides exceptional service when I bring my vehicles for maintenance. Her prompt and knowledgeable responses to my inquiries, coupled with her ability to offer effective solutions, have consistently exceeded my… expectations.Manuel, we're delighted to hear that Virginia has been providing exceptional service for you at Cavender Buick GMC West. Your kind words mean a lot to us, and we'll be sure to share them with her!
RB
by Rb****** on 02/24/2025updated 03/03/2025I recently had my GMC Acadia serviced at Cavender GMC West , and couldn't be more pleased with the experiance. From the moment I arrived, I was greeted with professionalism and courtesy. The Service Advisor, David Collins, was exceptional.… They took the time to throughly explain the neccessary repairs and maintenance, ensuring I understood every detail. THeir expertise and friendly demeanor made the entire process smooth and stress-free. The wirk was completed promptly, I highly recomend Cavender GMC West and especially commend David Collins for their outstanding service. Ron B.Thank you for sharing your positive experience with us at Cavender Buick GMC West! We're delighted to hear that David Collins provided exceptional service and made the process smooth and stress-free. We appreciate your recommendation, and we're here whenever you need us in the future!
Professional Service
by Lindsey on 01/29/2025My service rep Jesus Gonzalez was extremely helpful. He offered to ride in the car along with me to identify the problem and hear it for himself. Once he was able to recognize the issue he worked very diligently to get things moving. With… the extent of the repair and services required, Jesus was able to work with the service technician and parts department to get everything in stock and repaired in a fairly timely manner. He was always communicating with me and responding to any questions in a very timely manner. He was extremely helpful and professional.Lindsey, we're delighted to hear that Jesus provided such attentive and professional service at Cavender Buick GMC West. It's great to know he was able to address your concerns efficiently and keep you informed throughout the process. Thank you for sharing your experience!
Bad service
by Mellissa Carrigan on 01/09/2025My husband and I purchased a new 2024 Sierra 1500 on 11/22/2024. We were made aware that the vehicle had been used a courtesy vehicle but being sold as a new vehicle. While test driving the vehicle we became aware of a tear in the center… console and brought it to the attention of the sales person. He said he would speak to the manager and see what could be done about it. We told him at that time that as the vehicle was being sold as a "NEW" vehicle that we would only purchase it if the console were to be replaced and not repaired. We were assured multiple times that that would not be a problem and it would be taken care of so we purchased the vehicle. As time went by and no one contacted us about the "replacement" console we started calling to see when to expect this to be addressed. It became increasingly difficult to get an answer from anyone but finally were told when to bring the vehicle in. My husband took it in at the appointed time (fully expecting a new console) but when he picked it up he realized that they had tried to repair the tear instead of replacing the console like we had been assured of. Since then, after numerous emails and phone calls we still have a very obviously repaired center console and now no one returns our phone calls or emails. As you can see we are very unhappy and disappointed in this dealership and the way we have been lied to and ignored.Mellissa, I'm truly sorry to hear about your experience with the console replacement. This is not how we aim to treat our customers, and I apologize for any miscommunication or inconvenience caused. Please reach out directly so we can address this issue promptly and find a suitable resolution for you. Thank you, Joey Rodriguez - General Sales Manager - (210) 819-4444
Great service
by Dariobor on 01/01/2025Sergio and everyone that assisted in my vehicle purchase were wonderful, professional, and knowledgeable. I am a repeat customer for this location and that is for good reason. The Cavendar west team is customer centric and hold their… standard to the highest level. I will go bo where else for current and future purchases. Sergio was outstanding and made sure to get things done with the utmost integrity.Dario, thank you for your continued trust in Sergio and the Cavender Buick GMC West team! We're delighted to hear about your positive experience and look forward to assisting with any future vehicle needs. Safe travels!
GMC 2500 AT4 Vehicle Purchase
by Jeffrey H. on 12/20/2024This was a great buying experience. Both Mario and Anthony were very helpful and made the entire experience easy. I am completely satisfied with both the vehicle and the service provided by Cavender Buick GMC West.Jeffrey, we're delighted to hear that Mario and Anthony made your experience at Cavender Buick GMC West a great one! Thank you for sharing your satisfaction with both the vehicle and our service. Enjoy every mile in your new ride!
Buick Enclave ST 2025 Cavender West
by Wesley S on 09/01/2024Pleasant, the sell rep was straight foward. Went over everything and let my wife pick the vehicle she wanted. Didn't try to sway her decision for the more expensive vehicle, just for a better commission. The sell rep was more concerned… about us being happy with our vehicle and helped on making sure there was an option for us to get it. Highly recommend Cavender West & especially Rolando.Wesley, we're delighted to hear that Rolando provided such a straightforward and supportive experience at Cavender Buick GMC West. Thanks for the high recommendation! Enjoy your new vehicle!
Honorable
by Annette on 06/17/2024Thorough, committed, and empathetic people compassionate and caring. I Thank God for putting this effort and dedication into these peoples hearts.Annette, thank you for your kind words! We're grateful to hear that our team at Cavender Buick GMC West made such a positive impact on your experience.
SERVICE
by Christina on 06/12/2024As always easy and fast. They always do a great jobChristina, it was our pleasure to assist you. Thank you from all of us here at Cavender Buick GMC West!
The whole service team is great
Survey
by Marisol on 06/02/2024Adelina did a good job in explaining everything and offering Uber ride great service.Marisol, we are glad to hear that Adelina took great care of you during your service here at Cavender Buick GMC West! Thank you for sharing your positive experience!
Thank you for making the long journey to visit us at Cavender Buick GMC West! We're delighted to hear that our team could meet your needs and provide a great deal. Enjoy your new car, and safe travels ahead!
by Cavender Buick GMC West on 05/15/2025