All American Chevrolet of San Angelo
Customer Reviews of All American Chevrolet of San Angelo
Review type:
Fast accurate and friendly
by Duradiesel on 12/03/2024updated 12/11/2024Service department at All American is always busy. But there team always get the job done!LISTEN TO YOUR CUSTOMER
by 2013ZL1 on 02/27/2024Well, 30 days later, I got my car back. 8 labor hours, two struts, and one shock changed. 37” scratch along my driver door and two new fender dings (I JUST had PDR performed). I asked for email communication and a few specific items for… paper trail, as well as leaving the old shocks in the trunk, for proof of install….I was told “yes” by service advisor, but shown “NO”. When I picked my car up, not even a paper floor mat was used. Requested a new key fob, and that didn’t happen either, but I did purchase a car battery, which was installed correctly, except they did not remount my subwoofer back into place. Placed a call to the dealership last week, and I’m yet to get called back. Not trying to shame them, just being honest with my own experience. The one service advisor should not be the ONLY person available or not to be able to answer my questions in the event of a change.I am concerned to hear about the poor experience you had with us. I am committed to improving our services, and your insights will be invaluable in helping us make any necessary changes. I hope you will give us another chance to make it right and provide you with a much better experience. If there's anything specific you would like to discuss or if you have any further feedback, please don't hesitate to reach out to me directly. Sincerely, Timothy McFadin - Service Manager
Worst service experience ever
by Cruze 2014 on 08/27/2023August 19th 2023 I was treated horribly with attitude as if I don't want to be here at work by the service advisor. Almost told her if you don't like your job, find another one. I also had an appointment for 9:30am. I arrived at… approximately 9:22am. My car didn't go in until 10:05am. I received my car only after asking at 11:00am how much longer I had to wait. Please note I checked on my car myself at 10:40am and 11:00am and my car was in the down position for 20 minutes with no one around it. A service person only showed up after I asked about it. My advisor also had to go look for that service person. This is the worst service experience ever. I have lost faith in their abilities. I ever canceled my truck service and had it performed elsewhere. All American Chevrolet of San Angelo don't have to worry any more about my vehicles. I guess this is how Lifetime oil change customers are treated. Good-bye and good riddance.The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Timothy McFadin - Service Manager
All American Chevrolet of San Angelo
by Kstewart on 12/20/2022Friendly and efficient service.We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and friendly service to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Timothy McFadin - Service Manager
Thanks All American San Angelo
by CPsDaddy on 05/30/2021We've been bringing all of our cars to the team here for years and the work is always done on time and at a fair price. The staff is always friendly andWe are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Esteban Salazar | General Sales Manager
Very quick
by Susan J on 04/12/2021Had my oil changed on my lunch hour - easy process. Everyone very professional and nice.Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Timothy McFadin - Service Manager
Thankful
by Margolina28 on 08/12/2017I can't tell you how much Chase did for me he went over and above to help me out and I can't thank him enough..Exceptional
by StephRodz on 08/04/2017updated 08/11/2017All went well, professional and in a timely manner.New Suburban Purchase
by claybate on 07/10/2017updated 07/25/2017Located vehicle on internet - subsequently made contact with All American Chevrolet of San Angelo - negotiations went quickly and smoothly - pickup and closing went equally well - efficient with no surprises. We are very happy with our new… Suburban.Urgent service needed.
by MGTorres on 01/21/2017Mr.Rudy was an excetional service provider.I am completely satisfied.Thank you so very much.Super Service Experience
by Angelo_Frank on 12/19/2016Kudos to everyone in the All American Chevrolet service department. The work on my vehicle was accomplished as promised and in a timely manner. All the staff were friendly and easy to communicate with. As I tell everyone, this is the best… service department in San Angelo and bring your vehicle in to them for your needs regardless the make or model.needed new window motor
by arom468 on 11/04/2016John Coldwell helped me with my car. The window wasn't rolling up/down. He was prompt, professional. He called my to give updates which is great customer service.Great dealership
by Barajas8470 on 09/25/2016It was a great experience ,my vehicle was done in a timely manner.Service experience
by MGTorres on 09/10/2016I'm completely satisfied with the awesome service and professionalism of the service provided. Special thanks to Mr. Emilio and staff.Tire fault condition
by Yspider58 on 08/12/2016Service did excellent job and called me from beginng to end.what needed to be done and when completed.Excellent work
by Mbeecher123 on 07/01/2016updated 08/03/2016I have dealt with All American Chevrolwt for years and I wouldn't go anywhere else.Great service
by Amber82 on 02/01/2016Everyone is so nice here. Justin and Raymond were excellent in helping me with my tahoe. Will definitely be back!Oil Change
by jantersjt on 11/24/2015updated 12/07/2015They got my paperwork mixed up with another vehicle and so what was a simple oil change of 45 minutes, turned into me waiting an hour and 20 minutes for my car. I made an appointment 10 days in advance so that I would be able to get in and… out. That didn't happen.Most amazing shop in town
by Sacredone on 09/21/2015updated 11/13/2015The absolute best experience I've ever had in an automotive repair shop! All American Chevy didn't miss a beat on any thing! I am a completely satisfied customer for life!Satisfied Customer
by Pick_upDriver on 08/05/2015I was pleased with the manner my vehicle issue was dealt with. I will continue to take my vehicle there for all maintenance or repair issues.Great Service
by amarotl12 on 07/31/2015This was my first time ever purchasing a brand new vehicle, and I have to say that I had a wonderful and exciting experience with All American. I would definitely recommend anyone to purchase from this dealership. All employees were… polite and professional. They were also a little laid back to where I did not feel rushed at all. Overall, my experience was great and my husband and I love driving our brand new vehicle!
Thank you for your kind words! We appreciate your understanding that our service department at All American Chevrolet of San Angelo can get busy, but we're thrilled to hear that our team always delivers. We look forward to assisting you again in the future! Sincerely, Timothy McFadin - Service Manager
by All American Chevrolet of San Angelo on 12/11/2024