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All American Chevrolet of San Angelo


203 N Bryant Blvd, San Angelo, TX 76903 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (1) No (2)
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Dealership Service Review

2 out of 5 starsservice Rating
LISTEN TO YOUR CUSTOMER
Written by 2013ZL1 on 02/27/2024

Well, 30 days later, I got my car back. 8 labor hours, two struts, and one shock changed. 37” scratch along my driver door and two new fender dings (I JUST had PDR performed). I asked for email communication and a few specific items for paper trail, as well as leaving the old shocks in the trunk, for proof of install….I was told “yes” by service advisor, but shown “NO”. When I picked my car up, not even a paper floor mat was used. Requested a new key fob, and that didn’t happen either, but I did purchase a car battery, which was installed correctly, except they did not remount my subwoofer back into place. Placed a call to the dealership last week, and I’m yet to get called back. Not trying to shame them, just being honest with my own experience. The one service advisor should not be the ONLY person available or not to be able to answer my questions in the event of a change.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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All American Chevrolet of San Angelo on 03/01/2024
Dealer Response
I am concerned to hear about the poor experience you had with us. I am committed to improving our services, and your insights will be invaluable in helping us make any necessary changes. I hope you will give us another chance to make it right and provide you with a much better experience. If there's anything specific you would like to discuss or if you have any further feedback, please don't hesitate to reach out to me directly. Sincerely, Timothy McFadin - Service Manager
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