Lute Riley Honda
Customer Reviews of Lute Riley Honda
Best service!
byon 04/23/2024
Sales rep was amazing and financial rep was even better! Best car sale experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Disappointing Experience with Finance Department
byon 05/04/2024
My recent experience with Lute Riley Honda's finance department was incredibly disappointing. Despite being assured of eligibility for special APR rates and discounts, I encountered numerous issues that left me feeling misled and undervalued as a customer. Prior to visiting the dealership, I was assured that I would be eligible for HONDA Finance Special APR rates listed as follows: 3.9% for 48 months, 4.9% for 60 months, or 5.9% for 72 months. Additionally, I received a comprehensive quote from another DFW Honda dealer that included these rates along with all applicable rebates and discounts. However, upon visiting Lute Riley Honda to finalize the deal on the evening of Friday, April 19th, several issues arose: Despite my requests, I was not provided with a final quote showing my monthly payments prior to my visit. This resulted in discrepancies regarding documentation fees upon arrival. Despite making a $2500 down payment over the phone to secure the deal, upon entering the finance office, I was informed that I could not receive the 3.9% APR rate alongside a $1000 rebate. Instead, I was offered an APR of 7.99%, significantly impacting my monthly payments. Despite my objections, the finance manager insisted on terms that were not previously communicated to me. He also stated that I could not finance less than $11,000, requiring a refund of my down payment. Although he agreed to adjust the amount to $10,515 due to a cashier's check I had already prepared, this adjustment further complicated the situation. When I called the manager, Mr. Ramos, about my bad finance experience, he dismissed my concerns, stating it was too late to make any changes and asked why I hadn't called him before signing. I was surprised by this response, as the finance person, Amin, had informed me that he had consulted with the manager and that the deal was made according to the manager's instructions. A few hours later, I sent an email to both the General Sales Manager (GSM) and General Manager (GM) with all the details listed above, but I received no response until today, May 4, 2024. As a long-term and loyal Honda customer with a credit score of 813, I expected better treatment and transparency throughout the financing process. Unfortunately, my experience fell far short of my expectations. I urge potential customers to exercise caution when dealing with Lute Riley Honda's finance department and to thoroughly review all terms and conditions before finalizing any deals.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Best service!
byon 04/23/2024
Sales rep was amazing and financial rep was even better! Best car sale experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing Costumer Service and Experience
byon 04/20/2024
They were able to help me and answer all my question and help me find the best deal for the car that I was buying. I will definitely recommend it to other.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda Pilot
byon 04/11/2024
Great SUV at a great price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Salesman
byon 04/09/2024
We were treated very helpful and professionally. All options were explained thoroughly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Honda dealership
byon 04/09/2024
Love the people there ,they are very nice and professional
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lute Riley Honda of Richardson, TX
byon 04/08/2024
My experience with sales of this dealership was very good. They have great selection of cars/SUVs with either gasoline or hybrid options now and used. Staff there were friendly. Salesman Ke Chen at the dealership is very knowledgeable and friendly. He gave detailed instructions and demonstrates on the cars of interest to us and made efforts to meet our satisfaction. We were very pleased with him and his service. We are yet to see how the dealer honor their commitments made.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great new car buying experience
byon 04/06/2024
Took a total of 1.5 hours to evaluate trade and agree on numbers, wash and deliver new vehicle. Ahmad Zouhby was outstanding and a pleasure to work with. I will absolutely do business with this dealership again, and I live 30 miles away.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience!
byon 04/05/2024
This was a very good experience. The sale representative provided all requested information and details about the car model of interest. All commitments were honored. Chuck was very helpful and kind as my family chose the car we wanted. I happily to recommend Lute Riley Honda to any of my friends and everyone! Very grateful for their service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A 5 (or 10) star experience
byon 04/04/2024
I wasn’t’t Planning on replacing my car just yet, but another driver pulled in front of me and I wrecked it. I was thinking of a Toyota or a Honda, but Toyota didn’t’t have anything that moved me, so I went to the Lute Riley Honda, an old time Dallas dealer (40 years in business). I ended up dealing with Joe Mustafa, and it was everything one could want in a car buying experience. Joe is smart, engaging, and highly professional. Working with him was a joy. I got just what I’d been thinking of, at a very fair price. I would do business with him again in a heartbeat, and would recommend him and Lute Riley without hesitation. I was also greeted by the sales manager (nice guy) and even the finance director was top notch.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought a used car
byon 03/24/2024
My sales person Omar went above and beyond to make sure my experience was great. It was easy and seemless. I would definitely recommend my family and friends to go see him at Lute Riley Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great attention to detail!
byon 03/22/2024
My sales rep was wonderful. Mulu was not pushy and didn't try and sell me anything. I was able to take my time and make a good decision on a new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 03/10/2024
Henry at Lute Riley Dallas helped us a lot in getting the best deal possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 03/09/2024
Joseph and Amin were very helpful and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
worst dealer
byon 06/26/2023
this is the worst Honda dealer I ever bought. I bought AC censor temperature honda civic 2010. my mechanic said the new part is not working properly. my previous one is even better. when I called the dealer they don't accept the return if they gave me the broken one. it's ridiculous. just waste time, money and effort dealing with them. putting 1 star is too much. properly zero star is much better.
Good Honda Dealer
byon 05/01/2023
We were well attended and all our doubts were clarified by the sales person Viviana Gutierrez. We bought the car we were looking for and made a good deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst Dealership Service Ever!
byon 03/04/2023
If I had a zero star option, I would definitely choose that. The service department at this dealership is running a very dishonest business. I was contacted via email saying there were recalls on my car. I responded to their email to schedule an appointment to take the car in for recalls, oil change and door noise. When I got there I was told there was no recalls on my car and I should go to the Express Service. Went to Express Service and was told the oil change was $73 something. Told the associate that I saw on their website the oil change special was only $64 something. He said he would do that. He did not ask me to sign anything. I later got a text notice saying my car needed almost $2,100 cost of service. I declined everything. I only accepted the oil change with their “revised total estimate of $36.50“ for my oil change. I signed that estimate. When I came in to pay, they wanted $73.65. I showed them the revised estimate, they said “We don’t have any $30 something oil change. You signed the agreement when you pulled your car up. It is $73.” I told him I only signed the $36.50 estimate but I paid the $73.65 just to leave because I did not want to waste my time with dishonest people. I could not believe people could just look at their own estimate in writing and denied it like it was nothing. Reputation means nothing to these people, I guess. I would have accepted if they told me they made a mistake; but just outright denying it saying that they did not quote me for $36.50 total in writing while looking at their own quote on the screen was unbelievable. I have not been to this dealership for years as I moved out of state and just moved back. I will never come back here for any reason. I rather drive to Irving or even Arlington to have services done on my car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Good Experience
byon 07/11/2022
Thanks Amine and Molley for making this easy for me!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Such a shame
byon 03/30/2022
They broke the contract we all signed when I purchased the car. Promised to fix an issue and I had to go somewhere else to have it fixed. Now they won't reimburse me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Sold us a lemon and refuse to fix it
byon 12/16/2021
Feb 2020 we purchases a 2016 Dodge Grand Caravan from this location. 3 months after purchasing vehicle Transmission went out. We were without the vehicle for 3o ths waiting for the the maintenance to be completed. 3 weeks after getting vehicle back from Dodge dealership, back side catalytic converter goes out. A month later had to replace radiator, water pump. Now we're in January 2021, the sway bar linkage and controller arms have to be replace. April the other catalytic converter goes out. Now the engine lifters are going out. Call Lute Riley to have them either fix the problem or get us into another vehicle. When speaking with sales person, he states they're in no lemon law in the state of Texas and tells me to choose a better vehicle next time. Needless to say we will never be doing business with this location and would recommend everyone going to a better more competent business. In the 18 months we've had the vehicle we've paid off less then the amount we have paid for repairs and maintenance costs. I will be returning the vehicle to [non-permissible content removed] and will find a better vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Best service!!
byon 10/09/2021
I met up with Philip Watson and he made my day by finding the parts I need to fix my A/C. Even though the wait takes long but I was able to figure why my A/C doesn’t come out to be cold but they find the reason.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments