Lute Riley Honda
Customer Reviews of Lute Riley Honda
Review type:
Sales Associate Lovo at Lute Riley
Exceptional Service from Mo at Lute Riley Honda - Honda Pilot 2025 Purchase
by Honda Pilot on 08/19/2024I had an exceptional experience at Lute Riley Honda, thanks to Mo, an outstanding sales representative. I was looking to upgrade from my Civic to a larger vehicle, and Mo expertly guided me towards the perfect choice - the Honda Pilot 2025.… He patiently answered my numerous questions about the vehicle's features and leasing costs over three visits. Mo's regular follow-ups helped me make an informed decision without feeling pressured. Although my preferred model, the Pilot FWD in black, was unavailable at Lute Riley, Mo's exceptional customer service and patience convinced me to consider the AWD Pilot instead. I was so impressed with Mo's approach that I decided to either purchase from Lute Riley or wait for my preferred model to become available. Mo's generosity, customer service, and sales expertise ultimately led me to purchase the AWD Pilot. As a loyal Honda driver, I can attest that Mo is an excellent sales representative who will guide you through the process with ease. I highly recommend him to anyone looking for a hassle-free car-buying experience.Thank you for your kind words! We're committed to providing great service and appreciate your review.
I bought 2024 HOND ACCORD HYBRID 4D
by SaharMhaisen on 08/17/2024The salesman was very kind, patient and helpful.Thank you for taking the time to leave such a positive review. We're here whenever you need us!
Car sales
by Andy Tran on 08/04/2024updated 08/14/2024The process was easy and streamlinedThank you for taking the time to leave a review for us. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Excellent
by Edmunds on 07/30/2024Excellent and fast service with Edmunds salesman Give him a 10Thank you again for taking the time to let us know how we did. We hope you have a great day!
Ms
by Lindsey on 07/25/2024I worked with Javed Tarafder and he was amazing! He was very knowledgeable, professional and patient with me. When I picked up the car, he programmed everything thing with me, seats, audio, mirrors etc, I highly recommend him, he’s an… expert on everything Honda. Thank you JavedThank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Quick and Painless
by Adam Nguyen on 07/18/2024I was able to purchase the car I wanted with the coverage I wanted at a reasonable priceHi Adam, thank you so much for the review! We are very glad we could provide you with a positive experience. We hope you have a great day!
No response from the dealer after sale was donw.
by Joel_TX on 06/20/2024I purchased a new Honda Odyssey and made arrangement for loan. After I took the car home and reviewed the document I found out that the loan rate was almost double than the sale manager promised me. I called back to the loan department… several times and no one answered the phone. I left voice messages few times and no one returned my call. Also, the Android Auto is not working. I called the tech center and they couldn't help. They wanted to me to bring the new car to the service center. I needed to call back several times to get an appointment.We regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (855) 984-2917 so we can work towards a resolution. We look forward to hearing from you.
Easy transaction
by dju3487 on 06/10/2024I originally went to another dealer, but that dealer didn't have the right color. I found the right color at Lute Riley, walked in, did a test drive, negotiated a good deal, and was back out the door in a new Pilot in less than two hours.We are glad we could help! We're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Great experience! Love our CR-V! Thanks, Chuck!
by RPulley on 06/10/2024Had a great buying experience recently at Lute Riley Honda in Richardson, TX. Can’t say thanks enough to Chuck P, our salesman. We originally just wanted to check out the CR-V and HR-V because we are finally ready to downsize from a… minivan. Chuck greeted us and gave us a chance to try out both and also listened to our needs as far as features and trim level. Once we tried both, we let Chuck know we had other makes to try and we exchanged information. Chuck was great very patient, kind, and was not pushy or negative about the other brands. Once we tried the others and decided on the CR-V, we called Chuck back and started the buying process. That went fairly easily as well. Of course there was some back and forth haggling, but overall, an easy process there as well and we believe we got a reasonable deal on a car she loves. Thanks again!We are so happy to read such a great review about Lute Riley Honda! We're looking forward to your next visit with us! Thank you, and have a fantastic day!
Great experience
by Jacqueline on 05/29/2024It was a wonderful experience. David was very well too and really explain everything through the process. He made this purchase very easy.Thank you again for taking the time to let us know how we did. We hope you have a great day!
2014 Chevy Silverado Texas Edition
by Mrs. Toles on 05/26/2024My experience at Lute Riley Honda was very pleasant. Richard took great care of us and ensured a smooth process. Richard had amazing customer service and a very pleasant spirit. We appreciate Jillian for assisting with our finance and… paperwork. She ensured and quick and smooth process. Everything about this purchase was meant to be and I hope to do business again. Thank you!Thank you for your kind review; we are happy to pass along your comments to our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good experience minus the costs I didn’t want
by Robert O on 05/21/2024The overall experience was good and the whole staff were pleasant to work with. Richard was a good sales rep. When we were discussing the price for the vehicle and trade-in they told me that they had put a protective coating on the inside… of the vehicle and have some other insurance related cost that I didn’t want, but they automatically charge you for it. That was not a good way of doing business.Thank you for your kind review; we are happy to pass along your comments to our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service!
by Nicole Glrz on 05/19/2024Omar is an amazing salesman. We will continue to go to him in the future because he really takes care of us. He helped us find a car that fit all of our criteria.Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Sự hài lòng
by He Nguyen on 05/18/2024I like your seller,they are very professionalThank you again for taking the time to let us know how we did. We hope you have a great day!
Great experience!!
by HannahE on 05/16/2024George was incredibly helpful finding my car and I was able to have it shipped to Houston!!Thank you for taking the time to let us know how we did. We hope you have a great day!
Great first time car buying experience
by CRVSPRT on 05/16/2024Everyone were great, Our dealer MO was super helpful in getting us a good deal. He is committed to helping you guys out so be sure to get in touch with him. on top of that they had the best price among other Honda Dealers. recommend… everyone to check it out!Hi, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lute Riley Honda! We hope you have a great day!
George is the best!
by Misha Ruby on 05/08/2024Great experience buying a new CRV. George made it so easy! 4th car bought from Lute Riley. They’re the best!Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Disappointing Experience with Finance Department
by Aydogan on 05/04/2024My recent experience with Lute Riley Honda's finance department was incredibly disappointing. Despite being assured of eligibility for special APR rates and discounts, I encountered numerous issues that left me feeling misled and… undervalued as a customer. Prior to visiting the dealership, I was assured that I would be eligible for HONDA Finance Special APR rates listed as follows: 3.9% for 48 months, 4.9% for 60 months, or 5.9% for 72 months. Additionally, I received a comprehensive quote from another DFW Honda dealer that included these rates along with all applicable rebates and discounts. However, upon visiting Lute Riley Honda to finalize the deal on the evening of Friday, April 19th, several issues arose: Despite my requests, I was not provided with a final quote showing my monthly payments prior to my visit. This resulted in discrepancies regarding documentation fees upon arrival. Despite making a $2500 down payment over the phone to secure the deal, upon entering the finance office, I was informed that I could not receive the 3.9% APR rate alongside a $1000 rebate. Instead, I was offered an APR of 7.99%, significantly impacting my monthly payments. Despite my objections, the finance manager insisted on terms that were not previously communicated to me. He also stated that I could not finance less than $11,000, requiring a refund of my down payment. Although he agreed to adjust the amount to $10,515 due to a cashier's check I had already prepared, this adjustment further complicated the situation. When I called the manager, Mr. Ramos, about my bad finance experience, he dismissed my concerns, stating it was too late to make any changes and asked why I hadn't called him before signing. I was surprised by this response, as the finance person, Amin, had informed me that he had consulted with the manager and that the deal was made according to the manager's instructions. A few hours later, I sent an email to both the General Sales Manager (GSM) and General Manager (GM) with all the details listed above, but I received no response until today, May 4, 2024. As a long-term and loyal Honda customer with a credit score of 813, I expected better treatment and transparency throughout the financing process. Unfortunately, my experience fell far short of my expectations. I urge potential customers to exercise caution when dealing with Lute Riley Honda's finance department and to thoroughly review all terms and conditions before finalizing any deals.We are disappointed to learn of your experience here at Lute Riley Honda, but will take this opportunity to improve. When you have an opportunity, please reach out to us at (855) 984-2917 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us , and we hope to hear from you soon.
Best service!
by Hondafriend on 04/23/2024Sales rep was amazing and financial rep was even better! Best car sale experience!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Amazing Costumer Service and Experience
by Somaly Meas on 04/20/2024They were able to help me and answer all my question and help me find the best deal for the car that I was buying. I will definitely recommend it to other.Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Honda Pilot
by Nobdyspechal on 04/11/2024Great SUV at a great price.Thank you again for taking the time to let us know how we did. We hope you have a great day!
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
by Kennedy Seaton on 08/14/2025