Lute Riley Honda
Today 08:30 AM - 08:00 PM
Customer Reviews of Lute Riley Honda
Review type:
Sales Associate Lovo at Lute Riley
by TWCAtty on 08/13/2025
We had an excellent sales experience with the help of Claudio Lovo. He was extremely patient and reasonable, answering our many questions clearly and credibly, and offering terms that seemed fair compared to other dealership experiences… elsewhere. The dealership should be commended for having Mr. Lovo on board. The loan manager was extremely knowledgeable, personable and credible in all respects.
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
160 reviews
Sort by:
Great Experience
by blw3 on 02/17/2014updated 09/03/2025Shawn K. was helpful and made sure I was taken care of. I could not have asked for a better experience purchasing a car. He made sure I understood the process and what I was buying.Don't trust this company!
by shawnyin on 08/21/2013updated 09/03/2025I live in Richardson/Garland area and been visited this dealership 2-3 times over years. At my first visit, their sales and I reached an price agreement and I told I'll be back next day with my wife - going to be her car. By the time I went… back, they changed their mind, they want more.. I walked away, of course. And, I got the similar type of car from other dealership for the same price. After that experience, I just went there checking the car and buy from other dealership.shawnyin, We appreciate you letting us know about the incident. Unfortunately different factors come into play during the sales process that make it not so cut and dry. That being said we always attempt to be as straightforward as possible during a sale. We would like to speak with you directly to get to get some more details on this particular incident. Please contact John Butler at John.Butler@luterileyhonda.com or (800) 749-5537 at your nearest convenience. We look forward to speaking with you.
Professional straight-forward car buying experience.
by Way2BuyNewCar on 05/10/2014updated 09/03/2025I purchased my vehicle from this dealer. They respected my request for contact by email only. I received a price with the 2nd email. We negotiated an out the door price after 1 visit. Total contact = 9 Emails and 1 visit. Customer service… was great.Excellent Experience
by mikeg20 on 03/11/2013updated 09/03/2025Great dealer. Upfront fair pricing. great selection of new and used vehicles. No pressure buying experience. Highly recommend.Feel Like Family
by jennileews on 02/28/2013updated 09/03/2025The quality of service here is fantastic. Shawn K was knowledgeable, friendly, and willing to listen to our needs. He truly cares about his customers. Jonathan and Ross in the back are the bomb diggity. If you need a new or used car, this… is the place you want to be. Thanks LRH for making each purchase a wonderful experience!Great Experience
by syedahaq on 04/18/2014updated 09/03/2025I just bought Honda Pilot from them,and the sales persons are very good. Anila R.,she is soo nice and helpful. I definitely recommend Lute Riley Honda to other car lovers.Good Buying Experience !
by ruben16 on 04/27/2013updated 09/03/2025Today, I just bought a certified used car from Honda Lute Riley. Initially I was hesitant going to a dealership knowing that it will be a hard and strenuous experience with all the haggling, negotiations, etc. To my surprise, this has been… a good experience. Thanks to the salesperson who took good care of us Shawn K. He is a veteran in this business and he is very knowledgeable in what he is doing. He has been very courteous since the beginning and he has been very honest and upfront with all the details. No gimmicks, just honest to goodness well service and taking care of the customer. Thanks Shawn for making our experience of buying a car a flawless and smooth one. To those who plan to buy a car in Lute Riley. Shawn is the salesperson you should look for ! - Ruben & LeaBUT WAIT, THERE'S MORE
by papamerrill on 09/15/2013updated 09/03/2025Went to Lute Riley today to buy used certified Honda and found many to choose from. The low prices listed are below most dealers. Now here is the best news. Comes with a 1 year bumper to bumper but for 845.00 dollars extends it to a 7 year,… 100,000 mile bumper to bumper. I average 8000 miles a year and got a 2010 EX Accord with 34,000 miles for 16500. This car will not cost me a nickel for the next 7 years plus I get a free loaner. Any one who does not go to Lute Riley to at least look deserves to get screwed buying a car. Also picked up a used truck for my grandson for his 16th birthday. Thanks Ken, David, Brian and the entire staff at Lute Riley Honda.Ricky Bobby Rocks!
by carrie_l on 04/22/2014updated 09/03/2025I'm pretty sure the Universe sent us to buy 2 cars from "Ricky Bobby". There was no haggling (as if that is really a thing anymore), and he streamlined the process as much as he possibly could. Having done my homework before we got to the… dealership (which is a truecar.com dealership), the asking price was $3,000 below MSRP and rather than receive a gift card (seasonal promotion) we had the equivalent taken off our total for an additional $400 off. I swear, it really is that easy. And if that was not enough both the accessory associate and the business manager did not try to pressure us into extras (other than the ones we asked for). In fact, the business office suggested I not get the 7 year warranty because I drive more than 3,000 miles every 3 months, and the time would run out. I was simply blown away.Service Dept is disreputable and dishonest, BEWARE!
by gep2 on 05/20/2014updated 09/03/2025Several years ago, my Accord's engine overheated and I took it to Lute Riley and paid them several thousand dollars for (supposedly) a complete engine rebuild After several years and numerous trips back, it's become increasingly obvious… that either they didn't do the rebuild they claimed they did (and this is what my other Honda mechanic tells me) or else they did the work badly. After numerous trips back to Lute Riley (when for example they claimed the reason just one cylinder was misfiring and fouling the plug was because I needed a carburetor rebuild... which of course wouldn't cause that on just one cylinder). I let them do the rebuild, about $700, but of course that didn't fix the real problem, and their mechanic even noted on the service note that "this problem will recur." Last year I took the car to them and left it with them for several months, and when finally called them and they said they had fixed it, about all it looks they did was replace my battery (which had a warranty) with a little toy (motorcycle?-)sized one that didn't have a warranty. And still I've got the same problems... low power, poor gas mileage, one fouling plug, misfiring and the like. The dealership doesn't want to fix my car properly, and make it right, like I paid them to do. I called them again several months ago and spoke with them at length about this issue, and they promised to get back to me to resolve this, but they haven't done anything. Their service department is clearly dishonest and disreputable. BEWARE! Don't let Lute Riley cheat and rip you off the way they did me...!Easiest car purchase ever!
by tmerante on 06/20/2013updated 09/03/2025I have to say that buying a car from Lute Riley was the easiest car purchase I've ever had. I've purchased quite a few cars in my time, most of which were a real pain in my $ss. But that wasnt the case with Lute Riley. I think my sales guy… was named John M. He was a real cool guy. I feel like i got a great car at a great price and i wasnt there all day. Isnt that what its all about.. I would recommend them to anyone wanting a good deal.Excellent Expierence
by angiek1012 on 06/18/2013updated 09/03/2025I had been doing the research for a few months and choose the Pilot and then choose Lute Riley. The main reason was the true pricing it is the lowest price I found. When I got there the Pilot I wanted to test drive was up at the front… waiting on my, there was no haggling and no one was pushy. They took no for an answer and explained things clearly. I was there maybe two hours. If you are buying a Honda Lute Riley is the ideal place.Female repeat customer
by mandimoo911 on 02/20/2013updated 09/03/2025I purchased a 2013 Pilot EX-L from LR Honda last night. This is my 4th Honda, and 2nd time to purchase at Lute Riley (1st time was in 2005). I chose to go back here because not only did they easily beat the 5 previous quotes from John… Eagle, David McDavid,Honda Cars of McKinney AND Rusty Wallis by hundreds (not $10, HUNDREDS) they threw in 8 add-ons, 2 years of Free oil changes (yes, YEARS) and the salesman had an ice-cold Sprite waiting for me when I got there (he knew I had a sore throat & cold LOL!) OK, so the Sprite is like, whatever, but to me it showed a sense of humor and caring that you don't see at other dealerships, who act like YOU owe THEM something. I hate to drop names on reviews, because I am always suspicious that the review is written by the actual sales person trying to make the dealership look good (seriously, you know you have thought it too! haha!) but I will on this one, James B. was our sales guy and Finance guy was named Bret. Even though it was after 9pm by the time we examined the actual vehicle, James parked it in the brightly lit service department so we could see it good, and he also took the painstaken time to show me every little button, programmed my phone into the bluetooth & etc. I'd test driven roughly 12 cars before this, and NO ONE had taken the time to do any of that, all the OTHER dealerships (*cough, cough, Honda cars of McKinney*) wanted to know was what my monthly payment I was comfortable with, the others could careless to SELL me the actual vehicle. ggrrr.... Bret (finance) was also patient & straight to the point, didn't pressure me with all the Gap Ins crap and etc, he was sympathetic that I was sick and ready to get it over with at that point. They beat our bank's APR of 2.9% and we got 0.9% easy, even with Meh credit scores. Bret seemed even amused at me when I got so excited over the oil changes, and was examining the paperwork for any extras that could have gotten slipped by us. Nope, not there. They seriously rock. I have referred all my friends on Facebook, and hope you don't hesitate to send your daughter/sister/mom there, they are really cool to deal with and don't miscalculate your intellect as a female. *Only a woman will understand what I mean by that, when it comes to buying a car*Great Car-Buying Experience
by lsweaver47 on 12/12/2011updated 09/03/2025I bought my CR-V at Lute Riley. My salesman, George, was very kind and didn't waste my time. Being a single female, George and General Sales Manager, Chris Ballard, were very helpful and didn't take my lack of knowledge for granted. It was… a great experience and I will definitely buy my next car at Lute Riley.Thanks again Lute Riley Honda!
by planotexan on 04/07/2012updated 09/03/2025Just bought our third Honda from this dealership. As always, very professional and excellent service from everyone at Lute Riley. Special thanks to Clint, our salesperson. My wife loves the new 2012 CR-V EX.First experience purchasing new car--SUCCESS
by justlooking20 on 02/08/2012updated 09/03/2025Considering this was my first experience purchasing new car I did major research. I searched on line for the best deals. I love the online purchase-I am not the best negotiator therefore the haggling from a salesman was out the… window. When I arrived my car was immediately brought to the front, I did a test drive and was sold!!! Now to the finance department---Considering I do not have the BEST credit score I was given a fair interest rate. It wasnt the interest rate I would hope for but it was the best quote given to me by other dealers. I was impressed with the finance dept (Jeremy-I think?). I took my sister with me (who has previous experience) and both she and I were educated on things that were foreign to both of us (discounts). I dont know if the reason was because I did negations on line & I was given good salesmen or what but my experience with Lute Riley was positive. ThanksNo Bull
by snevan on 09/07/2012updated 09/03/2025Great people that are honest. They gave me the best deal I had seen in the entire DFW metroplex and gave it to me straight. they didn't try and trick me or feed me any bull.Thank You Lute Riley Honda and Staff
by G_McDougal on 04/17/2013updated 09/03/2025Bought a new 2013 Honda CR-V from Lute Riley Honda in Richardson, TX last week. This is my third new CR-V and the second one bought from Lute Riley. I thought my 2010 had all the features I wanted for the price; however, the 2013 CR-V… includes so many new great features it is fantastic; and, at the same low price. More power, quieter ride, navigation system is satellite rather than CD, backup camera is great, and too many others to list. Although I would say that I am definitely sold on the Honda CR-Vs I think the #1 selling point for my purchases is Lute Riley Honda and its awesome staff. I live 300+ miles from Richardson; however, I will continue to travel to Richardson to buy my future CR-Vs. Shawn K. was my Sales Consultant for both of my purchases from Lute Riley. There is absolutely no sales pressure from Shawn. He is very knowledgable about all the features of the car and answers all my questions. Shawn gives me his full attention while I am deciding color, features, etc., that I am looking for and he keeps tract of this information. He keeps in touch with me every few months to make sure everything is going well with my car and do I have any questions. Although everyone is very friendly and helpful at Lute Riley I will continue to work with Shawn K. if possible. THANK YOU SHAWN!! After I finally decided on which CR-V I wanted it was time for the financial part. This was unbelievable. Not only did I get a great trade-in price for my 2010 CR-V trade-in, Brett R., Finance Manager, got my payments down $50/month for the same number of payments. THANK YOU BRETT. THANK YOU LUTE RILEY HONDA and THANK YOU HONDA FOR THE 2013 CR-V!!Too good to be true.....
by bimmercity1 on 10/10/2011updated 09/03/2025I was very eager to work with LR as they had responed to my e/mail quickly and asked questions that were relaitive. I made it a point to see them that evening. Once there, it was a different story. I was told they had a red carpet treatment… and that I could get the car within a couple hrs. I got there close to 4pm. The initial person that greeted me started asking questions about being upside down and that mostly it was going to be difficult to buy a car. That is when I realized that all dealerships are the same. They just want to get you there and once there they want to sell you what makes more $$ cents to them. I was ready to take my business elsewhere. Just then some other person came and said they could help, after they saw my credit ratings and what I could afford. I was so tired by then I just wanted to get out of there. This should of been my red flag to get my keys and get of there. Instead I gave them benefit of the doubt. I agreed to the terms mentioned to me and I was told I was next in line to see the finance manager. Two hours later I was still there waiting. I kept getting excuses that there was only one manager on duty. I was so furious, and that should of been my next red flag to get out of there. Once with the manager I was just not happy and very tired. What I got was treated badly and given a free service, a $30.00 value...Whoo Whoo!! I have had the car for 5 months now and I have not been happy and regret buying this car. On top of that, the rear mats were never given to me. The dealership sent me some followup e/mails which I don't even bother to respond to, whats the point. They are only doing it for their benefit. Once I can unload this car I will, Honda claims this car has good resale value, I sure hope this is something that holds true, it will be my only consolation.My Credit report got worse after visiting LR dealership
by gowda3 on 10/19/2013updated 09/03/2025I got to know from one of FM Radio ad about the Lute Riley Honda great offers. I visited the dealer on 10/15/2013 to buy/enquire about CR-V. The sales associate was not very friendly. He has no interest to show the vehicle. After little… negotiations, we agreed for a price and i opted for finance the vehicle. Sales associate suggested to go with HONDA finance and i agreed. I filled the Honda financial form and signed. After few minutes, they told me that i do not have enough credit history for finance. I happily agreed and left the dealer. Next day, i got 8 alerts from experian about the Hard Credit enquires. I was suprised to see hard credit enquires from different banks. I signed/authorized the dealer to check for only one bank(Honda financials). Without my consent, they did hard credit enquires in 8-9 diffent credit instituations. I am very much disappointed by the was they handle information about the customer. I do not suggest this dealer to any car buyer.gowda3, We sincerely appreciate you bringing this to our attention. We're sorry to hear you had such a hassle with our financial department. This type of incident isn't something we take lightly and we would like to speak with you directly to get some more details. Please contact John Butler at John.Butler@luterileyhonda.com or (214) 498-4165 at your nearest convenience. We look forward to speaking with you.
WOW!! 3/19/13
by EARansom on 03/20/2013updated 09/03/2025Our experience could not have been better!!!!! The whole team worked together tirelessly to get us into the car we really wanted. In fact, they bent over backwards to make us happy. Everyone was so helpful and treated us with total respect.… Our salesman Shawn even bought us pizza after it was all said and done. This is our second Honda purchase with Lute Reilly and we will keep coming back because the customer service experience is second to none!!!
About our dealership
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
by Kennedy Seaton on 08/14/2025