Ewing Buick GMC
Customer Reviews of Ewing Buick GMC
Review type:
Excellent purchase experience
Great experience
by GigiRX18 on 05/10/2018Gary Parr was our super salesman. He made buying my new Cascada convya wonderful experienceGMC yukon
by LRPRESTWOOD on 03/24/2018Jim Beardon is a great service rep. Did a great jobOur staff is committed to providing each of our clients with the best automotive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Terrible Service Center
by AjsTxs1985 on 10/20/2017Went to this service center 2 times. The first time they misdiagnosed my GMC Terrain and they did not give me a full report on issues. The second time I went here they could not tell me why my Terrain starts up and sounds like a diesel… truck. The service advisor was not there to greet me and tell me what was done to my car or what the issues are. He left a handwritten, extensive list of parts amounting to $2200. No explanations were provided. I will never use this dealership/service center again. Frankly, the bad customer service starts in GMC Corporate, however, the service centers provide little to no condfidence or relief.Randy Harp @ Ewing GMC is the best!
by Ewing_Fan1 on 05/06/20172nd car from Randy at Ewing GMC. Professional and courteous!randy harp was my salesmen and did excellant job
by martinez on 04/01/2017Randy explained how it would be and he full filled my expecyations for my new car. He did all he said he would do. I knew what to expect with no surprises. I would buy from him again amd recomend him to my fsmily and friends.We're thrilled to read about how Randy met all your expectations during your car buying experience with him! Thank you very much for your business, and we look forward to working with you again in the future!
Warranty work
by Tgmartin on 03/30/2017As usual Ewing was excellent repairing my Yukon XL. The work was completed quickly and excellently.Thank you for your fantastic feedback! We really appreciate having you as our customer and we're always happy to provide excellent service every time you visit. Thanks for coming in, and we'll see you again soon!
Great purchase
by katie3 on 03/30/2017From start to finish Ewing Buick GMC was great to work with. Travis was very much on the ball and kept in touch with me since this was a long distance purchase. They also helped me swap cars since I did have a trade and met me halfway.… Very much appreciate that.Katie - thank you so much for your kind words! Travis will be happy to hear how helpful he was in making your experience excellent. Let us know how we can help with any of your future car needs!
Good experience
by jeanrabbit on 03/26/2017I was happy with everything about my repair appointment. Jim was very pleasant and helpful.We're glad to hear you had a great experience working with Jim, Jean! We appreciate the feedback and hope to see you back again in the future. Have a great day!
Top Notch Customer Service
by KMan129 on 02/26/2017Ewing Buick/GMC went above and beyond to get me the exact Sierra I wanted at a better price than anyone else could (yes, I checked the competition). Friendly and Professional. Their service department is excellent too.Thanks so much for the great feedback about your car buying experience! We know you had several options of dealerships, and we're thrilled you chose ours and that you got the best deal possible on your new truck. We appreciate you working with us and we encourage you to please let us know if we can be of any further assistance. Enjoy the Sierra!
Great repeat experience!
by amynadine on 02/25/2017In December 2016, we enjoyed a great experience with Brad Cunningham as our terrific salesman. We purchased a 2016 Buick Encore. All parts of the sale went well. Ewing Buick GMC dealership is professional and helpful.We have purchased 3… vehicles from them over the last 20 years.Beware of Buying From This Dealer
by buyerbeware19 on 03/08/2015Purchased a 2007 Mercedes S550 with 33,000 miles from this dealer after being told the car had thoroughly been checked out including an engine diagnostic test. Less than 150 miles later after taking it to an authorized Mercedes dealer, who… also did an engine diagnostic test, because the engine malfunction light came on was told it needed $5,473 in engine repairs. Do not believe anything you are told by the sales or management staff. Their standard remark is you bought the car "AS IS."We are sorry that you have experienced a service concern 4 months after purchasing but the dealership cannot be held responsible for items unforeseen at time of sale and that take place 4 months afterwords regardless of miles. I will on the other hand offer you a possibility to trade out of it and into a different vehicle and a substantial discount. If this is something that you would be interested in please contact Mario Perez at your earliest convenience.
Tries to sell used cars as new
by estimated on 01/02/2015As a returning customer, I was surprised to find when shopping for a replacement vehicle, this dealership tried to push a particular vehicle on me. The deal seemed good (but not great), but something didn't seem right. I asked about the… mileage on the vehicle, but was repeatedly ignored. After my 4th time with no response on my mileage, they finally provided the information, which revealed the car was Used, not New. It was also 13 months old. Even though it was a Used vehicle, they were pricing it as new. It's a shame that EWING is a dealership willing to scam not only new, but returning customers as well. Did they really think a customer would never notice the mileage?!? On the same day, I had to return my current vehicle to the service department to correct a repair they had not completed properly. I would rather pay more to an ethical dealer. Had they simply been honest upfront, I probably would have purchased the vehicle.I am not even sure ifwhat they are doing is legal - never go to this place
by cravors on 08/06/2008Last Saturday I got the urge to get a new truck & called the internet sales department to see if something could be worked out. I explained to the sales person that because of how busy I am with work I do not have time to go back & forth… over price or financing. I gave him my particulars and parameters under which I was comfortable purchasing the truck & asked him if he thought there was a realistic possibility of making it happen. He told me he thought he could get close and asked me to come in so that he could get a first hand look at my trade in and see where the numbers would end up. I was happy with his suggestion & told him that if he could meet what my criteria I would buy the truck. If he could not just let me know so that I could move on and get back to work and he could focus on another buyer. This would be the last pleasant experience I would have with this dealership. Upon arrival I gave him my truck for inspection, test drove the new truck (which I actually really like), then sat down for what was exactly what I told him I did not have time to do. He came back twice with the different numbers & tried to get me to put more down than I asked for. I told him point blank I am not going to do it I need to get back to work, please get me my truck. Oh, I forgot to mention I have yet to see my truck that I was considering trading in. They also still had the keys. At this point he finance manager came over to try to pressure sell me the vehicle. He also kept trying to talk a deal with me. I literally told him 4 times I am not going to buy this truck from you please get me my truck so I can leave. Finally, I had to look them in the eyes and say, "you need to go get me my tuck now!!". At this point I was more than angry and did not have the means to leave other than walk home. I was trapped in one of those sales rooms with two guys trying to pressure me after I told them repeatedly not just no but get my vehicle so that I can leave. In any other situation I would have felt as though I should be worried about a physical confrontation. It sincerely felt that way. Certainly there is some kind of law against hiding your potential trade in that you own (vehicle & keys) and proceeding to pressure you into buying something that you do not want. I know that this is probably a long review but everyone should know about their tactics and NEVER BUY ANY VEHICLE FROM THIS DEALERSHIP.Ewing Buick Pontiac GMC
by ntheknow on 06/22/2008I had the SAME experience as the previous person. Via internet, my husband requested a quote for a vehicle with certain options. The saleswoman responded with a quote and stated that there just happened to be one on the lot with the same… options. Upon arrival, the saleswoman informed us that the e-mail response was not from her but from her boss (using her e-mail acct) and that there was never actually that particular car on the lot. She then proceeded to show us the $42,000 model (the original quote was for $31,000). This was a typical Bait and Switch scheme. In addition, we wanted to look at the Enclave. She refused to show us the model. She said it would be too expensive and that there wasn't a model on the lot. It was almost as if she had to sell a certain type of car for a specified amount of money. In the end, she sold nothing!Homemaker
by kam0809 on 05/13/2008Visited this dealership as they were quick to give me a response to the Buick Enclave, in the color I was looking for. Upon arriving, salesman informed me they did not have the color but could look for it. He then showed me the two on the… showroom floor. After that I suggested I would come back for a test drive as I did not have the time at that moment. Salesman stated they were not allowing test drives on this vehicle UNLESS they potential buyer was willing to sit down and come to terms on a purchase. I asked how could you do that without driving the vehicle? That is part of the whole decision making process, is it not? I advised them to remove me from their contact list. I am sure I can find a dealership that would allow a test drive! Poor customer service and handling of this situation.Great Service Rep!
by jayhawk13 on 11/27/2013updated 07/13/2025My service rep, Tim W., was exceptional. He was very friendly, extremely patient (it took several days for me to pick up my car) and I did not feel at all like he was trying to pressure me into buying extra services. Therefore, I was much… more willing (and did) purchase needed service repairs instead of going to a non-dealership service shop. I will be bringing my Buick Enclave back to Tim any time there is a repair or maintenance needed. He has earned my repeat business going forward.Thank you for the excellent review! Congratulations on your new Buick Enclave. Tim is an important part of our team and he will be happy to know he made your visit with us hassle free. Please do not hesitate to call or drop by again if you have any questions or concerns. We look forward to seeing you soon. Sincerely, Ron Blaylock - General Manager
New car for my son
by marb1 on 04/10/2013updated 07/13/2025It was time to buy a new car for my son after his old car had enough. We finally decided on a 2013 GMC Terrain. Suzanne K. our salesperson was very knowledgeable about the vehicle and provided us with excellent service. Suzanne made the car… buying process very easy.Thank you for taking the time to tell us about the great service Suzanne delivered to you and your son on your recent visit to Ewing Buick GMC. We loving hearing about success stories from our customers and how great their experience was. We strive to deliver top-notch service to our customers and we are glad Suzanne could deliver for you. Congratulations on the new Terrain and we look forward to seeing you again on your vehicle's first check-up! Sincerely, Ron Blaylock General Manager
This dealership means it when they say they care about customers
by FavoriteSister on 02/20/2013updated 07/13/2025I was quite frustrated when I first took possession of my 2013 Enclave due to problems with syncing my phone to the car. However, everyone at Ewing, from the front end of Andres, Michael, Suzanne & Randy to the back end service guys, Ben &… Tim, were all extremely patient and diligent in trying to resolve my problem. It turned out the problem totally had to do with MY phone and NOTHING to do with Buick or Ewing, but they never quit trying to help or lost patience with me. I also have to compliment the corporate GM representative, Brandon, that happened to be at Ewing that day for his help too. He also took a personal interest in trying to solve the problem getting the Detroit technology person on the phone to offer advice. I have never experienced better personalized service anywhere - and I mean anywhere, not just other car dealers. This dealership deserves top accolades and I will not hesitate to refer anyone to Ewing Buick/GMC.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations. We are so glad that we could work with you to help resolve your issue and leave you loving your 2013 Enclave! Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Ron Blaylock - General Manager
Hassle free SUV buying
by suzanne23 on 09/27/2013updated 07/13/2025Gary P. was a wonderful salesman. He was honest and helpful. He took time to explain the vehicle to me and help me get my phone book stored into the car. I have to say that this was the best car buying experience I've had. Even the finance… guy Joe was great. He offered the extended warranty, when I declined he moved on. He did not get pushy about it. I really appreciate all their help. I hope the service department is as great as the sales department.Congratulations on your new car and thank you for letting us know about your great experience! Customer service is without a doubt our number one priority here at Ewing Buick GMC and I am delighted to hear my staff provided the service you deserve. Gary and Joe will especially appreciate the kind words. We are grateful for your review and recommendations. Please dont hesitate to stop by our call us for any future automotive needs. Sincerely, Ron Blaylock - General Manager
Servise after the sale
by mygmc on 10/11/2013updated 07/13/2025I recently purchased 2014 Serra with factory defects. Ewings professional service team identified and fixed the problems. I can purchase a truck at any dealership, but its the service after the sale that counts and keeps me coming back.… Ewings service is the best of the best.We truly appreciate you taking the time to leave us this great feedback! We strive to provide exceptional customer service in all aspects of our dealership. We hope that you will continue to come to us for any of your automotive needs. Follow us on Facebook and Twitter to stay current on our latest news and special offers. Sincerely, Ron Blaylock - General Manager
So far - Excellent
by optimistic3 on 06/29/2013updated 07/13/2025So far, a very pleasant and professional experience. Suzanne, the sales rep has been very attentive and followed through on every commitment made. The true measure of the dealership will be my interaction with the service department. I… will withhold a final opinion until I have to deal with this side of the business. However, I do remain optimistic that I will not be disappointed.Thank you for taking the time to write about your experience with us! At Ewing Buick GMC, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials! Sincerely, Ron Blaylock - General Manager
GMC Sierra 1500
Buick Enclave
GMC Yukon
We're happy you found our staff to be so supportive during your experience here at Ewing Buick GMC. Thank you again for choosing Ewing Buick GMC and we hope to see you again.
by Andy James on 07/11/2025