Ewing Buick GMC
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Dealership Service Review
service Rating
Late and poor quality workmanship
Written byon 11/01/2024
Took truck in for oil change , air and oil filter replacement and tire rotation. Also asked for the shop to investigate and rectify noise and vibration issue. I made an appointment with those items listed. It took a day and a half to get my truck back and then later in the week when backing out I note the truck is leaking oil onto the garage floor. I checked to make sure the plug was at least not loose, and verified oil drops around the plug. I didn’t check the filter yet. Taking it to a local Midas to review for me and rectify as I cannot get into the dealer .. they are busy. Price quoted and charged , fair for the work , if it had been done with good quality. This is a diesel 3.0 duramax
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Nia Sterling on 11/04/2024
Dealer Response
We are disappointed to hear that you did not have a more positive experience with us at Ewing Buick GMC. We'd like the opportunity to discuss this with you. Please reach out to us at (972) 964-3540 at your earliest convenience to discuss how we can turn your experience into a positive one.
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