Ray Huffines Chevrolet
Customer Reviews of Ray Huffines Chevrolet
Review type:
Electrical Ground repair on New Silverado
by Rob's Truck on 04/11/2025Unknown issue cause a check engine icon to light up. I called a couple of closer dealers and tehn Huffines. The got me in quickly then diagnosed and fixed teh problem in one day.Replace Oxygen Sensor (O2Sensor)
by Bill Nimer on 06/24/2024The care team was very in tuned with my needs and were able to get me in and out in a timely manner.
Oil change
by Oil change on 02/02/2023Took my car in for an oil change and 1 minor repair and in my estimation it took way to long. Other than that, very friendly service.I called hoping to apologize to you. Yes, we should have performed this repair in less time. I spoke with both the service advisor as well as our shop foreman to ensure this does not happen in the future. I apologize for the inconvenience we caused you. We would welcome the opportunity to earn your trust again in the future. Sincerely, Craig Robbins General Manager
Huffines, Plano. Honest & efficient service department
by TomasLes on 06/06/2022Not only is it a pleasure to do business with the entire Service department at Huffines , Plano, the true test is when a special situation on complication occurs. This does not happen often but when it does Huffines, Keith Overtruf & Henry… Borders, researches the entire problem and comes back with options or a solution. Very comforting to know you really can trust this dealership.Huffines Service Department
by Traverse on 05/23/2019Consistently provides quality serviceReview
by Veronica on 12/26/2018updated 01/03/2019After years and years of going here. I was disappointed. I felt like a problem that was intermittent was encouraged to be addressed later as it was not happening and I was asked to change an air filter. For $75. This is my fourth Chevy… pucchsses form here And taken then all to the service department every time. Never heard of this requirement. Felt I was targeted for easy commission.45k Maintenance
by yatyasUSMC on 01/18/2017I was ignored by every single person, I took my vehicle for a 45k service which include oil change, filter oil and air change, tire rotation, and lubrication, and all i got was an oil change no body call me before or after my appointment.… at the time to pick up my vehicle and settle my bill every one was to busy to talk to me, Very disappointed to say the leastGreat Service Dept and sales dept.
by Mhcoates65 on 11/03/2016I called one day and got an appointment the very next day when I wanted it. I showed up 30 minutes late and was treated GREAT ! Keith Overturff was my service advisor and is a very good man to deal with. I would highly recommend this… dealership to anyone. I chose them because they are a family owned business and NOT a nation wide big corp. They made our new purchase very easy and I always feel welcome there, always treated with respect by everyone there.2004 Vette engine cleaning costs Almost $4400. Issue is still there,???????
by palmerwi on 11/06/2009First i want to say My 2004 Corvette is in pretty good condition, has been a daily driver for 4.5 years without any issues and 57000 miles, slightly over 10k miles per year. I am going back to the dealer and will try to get some… assistance in understanding the following. Took my Vette into the dealership needing the following: 1.) 4-Wheel alignment 2.) Diagnose, Engine in Reduced power mode due to ingesting water at carwash....??? really no kidding normal manual carwash cleaning entire car and engine bay... 3.) oil change 4.) odd ticking/tapping/sewing machine noise that changes with engine RPM... Lifters, Valves? What was good and what is bad... first the good: Good: 1.) 4-wheel alignment 2.) Diagnose "Engine in Reduced Power Mode" Replaced Throttle Body... 3.) Oil Change BAD: 1.) Price of Throttle body was over $700 and $900 with labor. I searched the net and Could Not Find a Throttle Body for more than $500. Wow huge Markup and seems to be used not new part also. 2.) After completing all of the GOOD items still had a ticking/tapping/sewing machine sounds that change with engine RPM. 3.) Shop Recommended dissassemble top half of motor to find tap, states may be a bad lifter or 2 so i approve an additional $500 engine teardown, I am than told I have a couple of bad Lifters and will cost an addition $3500. to rebuild and replace ALL of the lifters and head bolts and gaskets, i can understand the gaskets for a rebuild. 4.) I pay just under $4400. for a top half of engine rebuild, Oil Change, Wheel Alignment, Throttle Body replacement and Labor. 5.) driving home the ticking/tapping/sewing machine sounds are very apparent with zero change in volume pitch or otherwise. 6.) stop by another local shop and have them take a courtesy look and they say it looks like the squeeking is coming from one of the pullies or belts not the engine... 7.) I will go by Huffines Chevrolet Plano, TX again tomorrow and very nicely ask why i paid so much for something that is not even fixed...??? 8.) maybe i am just dumb for expectiong that a Corvette Certified Mechanic in a huge Chevrolet Dealership can tell the difference between a Lifter and belt/pullie??? I will report back to this review with my experience after tomorrow I do not have any bad feelings at this point and have been a customer for over 2 years, I believe it to be an honest mistake on the Mechanics part and I am sure the Manager will help correct the situation.Had a Master Mechanic and a younger mechanic verify I was not hearing things and that there is what the younger mechanic called "Supercharger Whine" Well I dont have a supercharger... Still not too happy I did verify with the Shop that there were 2 bad lifters although I find this very hard to believe as the same exact sound was there under raised RPM as I originally wanted troubleshot and than cost me a Top Half Engine rebuild... Still very happy.. the parts were so over priced even the highest prices on the internet from many good businesses including my favorite SummitRacing.com... Anyway I went home still bothered and spent the next 2 hours surfing the internet for "belt, pullie noises" in C5 Vettes and 2004 inparticular. well I hit paydirt... I found a corvette club blog describing exactlt my issue and how to fix...!!! Well per the sites reccomendation I reversed the direction of the Longer Serpentine belt and visually identified and found what appeared to be "Fibers about 5 inches long and pieces of rubber" stuck on what appears to be a pully on a pump of some sort that is located on the right side of the engine pullie directly under the tensioner. I Had a belt replaced about a year ago as part of scheduled service but dont know if that what the debris was. after that was complete I started it up and GUESS WHAT? no noise zilch, zero, nada, none it was magically gone.. I am an IT guy and have not worked on any vehicle in 20 years but I would have expected the Mechanic that Disassembled the entire top half of the motor did not see this...... So what did I learn? 1. always get your replacement parts back! I do agree that the Throttle Body could have been bad due to the engine washing. But I was charged and paid an extra $3400. due to a noise caused by debris caught in my pully... I hope when Mr. Huffines or Mr. Huffines Sr. hears of this they will do the right thing but I am not holding my breath.. I truely feel my vehicle was misdiagnosed and I was told I needed the entire top half of my motor rebuilt was incorrect and I should be reimbursed something or given a really nice extended warrantee... I am not mad as the service people are human and that is to error... but they need to admit they messed up and I paid for it..
GM Service is a Joke
by belinda8 on 10/04/2011updated 09/01/2025This is simply the mark of GM's terrible customer service. I own a Saturn and they CLAIM to want to keep me as a customer, but this experience shows otherwise. My Saturn has had a passlock system problem for about 2 years that is a known… issue on ALL GM cars. After about 7 years, these systems start to fail. They won't recall them because it isn't a "safety issue." So I go into Huffines because the system is acting up, my key is locked in the ignition and my car won't start. Because the passlock light was on (indicating the problem) my battery went dead. I've been here before for oil changes and always had a great experience. I got Reginald (Reggie) who was rude to me from the beginning. I know I'm a female, but that does not mean I don't know my own vehicle. He quoted me a new ignition cylinder and battery. Battery was 165$ (should be about 70$ without labor), but I was willing pay extra to get the whole thing fixed for $440. He then called back and said (surprise, surprise) that it was the passlock system and the total was now $585 (left a voicemail). My decision was to get the ignition cylinder and the passlock fixed, but to check to see if my battery was under warranty; which means 165$ off of the total quote of $585. The work is finished, and Reggie 1. Says it won't start without a battery, meaning that I can't verify their work. (but then his associate "magically" got it to start) and 2. Says that he quoted me $585 for just the two parts, not including the battery. So I make him listen to his voicemail. He then proceeds to invade my space, act like I don't know my car, and that I misunderstood him. I asked him why he would ever give a partial quote. He just said that's how much it is. I refused to pay that, and we settled on $485. I take the car to WalMart and my battery is actually under warranty (no charge to fix). In addition, my key CONTINUES to get stuck in the ignition, even though Reggie assured me that it was fixed. I bought the part to fix this and did it myself. I also replaced the ignition switch because it was bad. So out of this experience. 1. I was treated horribly 2. My car was not fixed 3. I was lied to and 4. I was squeezed for money. Why would anyone return after that? I also tweeted my problem to @GMCustomerSvc and got a small response asking me if I would ever take it to another dealer again. I said yes, if they had a recommendation of an honest one. Note to self: BUY SOMEWHERE ELSE!
Chevrolet Equinox
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Chevrolet Colorado
Chevrolet Corvette
Ray Huffines Chevrolet Plano is your long-time family-owned Chevrolet dealership in Plano. We treat you like family, and that's the reason why our loyal customers keep coming back. We're proud to offer an extensive inventory of new Chevrolet vehicles, commercial vehicles and quality used vehicles. We also feature competitive lease deals, demo specials, certified Chevrolet service and body work. We are dedicated to providing exceptional customer service and being an integral part of our local community.
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
- English
- Spanish
Thank you for your great review and for trusting us for your service needs.
by Craig Robbins General Manager on 06/24/2024