Ray Huffines Chevrolet

This is simply the mark of GM's terrible customer service. I own a Saturn and they CLAIM to want to keep me as a customer, but this experience shows otherwise. My Saturn has had a passlock system problem for about 2 years that is a known issue on ALL GM cars. After about 7 years, these systems start to fail. They won't recall them because it isn't a "safety issue." So I go into Huffines because the system is acting up, my key is locked in the ignition and my car won't start. Because the passlock light was on (indicating the problem) my battery went dead. I've been here before for oil changes and always had a great experience. I got Reginald (Reggie) who was rude to me from the beginning. I know I'm a female, but that does not mean I don't know my own vehicle. He quoted me a new ignition cylinder and battery. Battery was 165$ (should be about 70$ without labor), but I was willing pay extra to get the whole thing fixed for $440. He then called back and said (surprise, surprise) that it was the passlock system and the total was now $585 (left a voicemail). My decision was to get the ignition cylinder and the passlock fixed, but to check to see if my battery was under warranty; which means 165$ off of the total quote of $585. The work is finished, and Reggie 1. Says it won't start without a battery, meaning that I can't verify their work. (but then his associate "magically" got it to start) and 2. Says that he quoted me $585 for just the two parts, not including the battery. So I make him listen to his voicemail. He then proceeds to invade my space, act like I don't know my car, and that I misunderstood him. I asked him why he would ever give a partial quote. He just said that's how much it is. I refused to pay that, and we settled on $485. I take the car to WalMart and my battery is actually under warranty (no charge to fix). In addition, my key CONTINUES to get stuck in the ignition, even though Reggie assured me that it was fixed. I bought the part to fix this and did it myself. I also replaced the ignition switch because it was bad. So out of this experience. 1. I was treated horribly 2. My car was not fixed 3. I was lied to and 4. I was squeezed for money. Why would anyone return after that? I also tweeted my problem to @GMCustomerSvc and got a small response asking me if I would ever take it to another dealer again. I said yes, if they had a recommendation of an honest one. Note to self: BUY SOMEWHERE ELSE!