Customer Reviews of Audi Plano
Review type:
Awesome Sales Experience at Audi Plano!
Good service at Audi Plano
by tenacious on 05/05/2023Work was done more quickly than expected and appreciated their honoring an old discount coupon with no expiration date. Only downside was lack of loaner availability.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Purchase Q5 from Tracy Crawford
by TIEN la on 05/04/2023Tracy Crawford is an excellent sale man that helped me thoroughly with the car experiment. He's dedicated his time to show me what's best for choosing a car. Highly recommend Tracy from AUDI PlanoHi Tien, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi Plano
by Cody Scott on 05/02/2023Amazing customer service, very fast and easy process! They made us feel welcome and didn't try to beat around the bush and listen to the customer!We are pleased to hear you had such a positive experience with us, Cody! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service!
by Brittany on 04/30/2023I was surprised how easy they made this purchase! Yomi, who was my sales guy was beyond helpful and very nice. Definitely recommend them!Hello Brittany, we're happy you found our staff to be so supportive during your experience here at Audi Plano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Ilicab7 on 04/27/2023Yvette the sales person was great. I appreciate the option to have the car delivered to my home so I didn’t have to drive across town when it was readyHi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Audi Plano is #1
by ctaylor615 on 04/27/2023For the last 3 years, I've been bringing my car to Audi Plano for service and it's always been a top-tier experience. The service team is always friendly, attentive, and thorough. They go above and beyond for sure. From the purchase… process, to emergency service needs, to planned service appointments they always take great care of me and my car! My lease ends soon and I have no doubt my next will be from them as well.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great sales experience
by Robert B on 04/21/2023I have purchased a few cars in my life. The car purchasing experience that I had at Audi Plano was absolutely the best. My guy JB took car of me. I highly recommend everyone to ask for JB to be your salespersonWe appreciate you taking the time to leave us a response, Robert! We appreciate your recommendation of Audi Plano and we hope to be of service again in the future.
Fantastic Sales Team
by Mrs. C. Jay on 04/19/2023My second Audi purchase at Audi Plano. I’m extremely satisfied with their professionalism.Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.
A+
by MaggieB on 04/18/2023Amazing car buying experience. Andre is one of the best salespersons that I have ever worked with.Hi, we're happy you found our staff to be so supportive during your experience here at Audi Plano. Please don't hesitate to reach out if there's anything additional we can do for you.
Ryland at Audi Plano is great!
by MargaretM on 04/17/2023If you are looking to get an Audi, I can’t recommend Ryland at Audi Plano enough. I recently leased a new Q5 and he was a pleasure to work with. He was very transparent throughout the entire leasing process and was able to help me get the… exact car that I wanted. I recently moved to TX and he held the car for me until I arrived to pick it up. Definitely ask for Ryland next time you want to buy or lease an Audi!Hi, we're happy you found our staff to be so supportive during your experience here at Audi Plano. If you need more help, our team is available to talk -- safe travels!
Great experience
by agpark123 on 04/10/2023My experience at Audi Plano was great. It was such a smooth and easy process. I interacted with Jarrell, Anna, and Steven and they were all kind, professional, and efficient. It was a pleasure working with them.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Lease Purchas
by PPSAudifan on 04/07/2023I purchased my car off lease. The process to purchase the car was easy and Ty Reynolds was very helpful. However, as part of this process I needed to have my car inspected. What was supposed to be a 10-15 minute experience took well over an… hour and a half. I feel it is important to set correct expectations to customers.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent Car Experience
by Steph88 on 04/06/2023Erasmo Partida was very professional and friendly. It was a pleasure working with Audi Plano!Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great Service
by Williams on 04/04/2023My experience with Audi Plano service was the best. James Merriman was our service consultant and he was really great. He explained everything up front, delivered the vehicle on time .Hi Williams, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi Plano nightmare experience
by Alimalik120 on 03/28/2023Miss leading information and run around experience. Its been two weeks and I still yet to receive my purchase sales paperwork. I call dealership to speak to management and no ownership. This is by far the worse experience I have gone… through. This dealer absolutely does not care to resolve customer questions or concerns. I am seeking a resolution. I will file ligation next as I have no other means.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 249-0905 to discuss what we can do to help.
Mr
by Raj kumar on 03/24/2023Hello Folks, It was nice experience sale person Tracy he entertain us with full of excitement and till the end he was able to convinced me to buy this wonderful car Q5Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
great service with a smile
by ramarus on 03/22/2023great service with James. Took care of two vehicles for us in needed timeHello Ramarus, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Standard maintenance
by Yayamolli on 03/19/2023My service rep, Bryan was very helpful and professional. He provided timely updates which I appreciated and made sure I didn’t experience any inconvenience. Great experience!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by Michelle on 03/18/2023Always friendly and amazing customer service.Hi Michelle, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Recalls
by JB21117 on 03/13/2023Process was simple, just had to leave the car for a couple of days. Dealer provide a ride home after drop-off and kept me informed on the progress of the recalls.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Very Disappointed
by S Khoury on 03/09/2023Purchased a 2023 Audi A3 premium Plus on 2/11/2023 after renting an A3 on a business trip. I loved the rental so I purchased a new A3. 2 days after taking possession of the car I park it at the airport for a week and when I returned the… battery was dead. Required a jump start. Drove it home and took it into the shop the following morning after requesting another jump through roadside assistance. The Plano service department was not able to take me in so I called the Grapevine Service department and after hearing my issue they squeezed me in the same day. After several hours they recharged the battery and informed me everything was good. 2 days later I park the car at the airport again and after 5 days I return and the car is dead again. The car has been in service since 2/25/2023 and no solution or cause to my issue has been found yet. Plano dealership is willing to swap the car with lesser options and $2000 more down which is not right as I am in this position at no fault of my own. To this date I have not even received a copy of my sales agreement. Never have I encountered this situation before purchasing other new cars as I frequently do every 1 or 2 years.Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (972) 249-0905 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 04/30/2025