Lithia Toyota of Odessa
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Customer Reviews of Lithia Toyota of Odessa
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The following reviews are more than two years old. They are not included in the overall rating.
28 service reviews
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Piece of mind
by EfrainV on 09/11/2017updated 09/26/2017Excellence of service from Salesman to the Finance. Only issue we had was the Interior of the truck when received. Truck had hand prints on headliner and some areas of uncompleted cleaning.Service
by RachealL13 on 08/03/2017I will say again, I am a loyal customer and have bought 3 vehicles from this dealership. Oscar Rodriguez, my service provider is a big reason why. He is a leader in providing great customer service.Service with a smile
by Angelo2004 on 07/31/2017Dropped my wifes RAV 4 off to have it serviced. The did all the inspections, serviced the car, rotated the tires, did an actual state vehicle inspection for me, and texted me with photo of my air filter showing me how dirty it was. So of… course I had Oscar go ahead and put in a new one. All of that was done in like 2 hours or less. Amazing and speedy service like always. We are spoiled!Greatest Service
by montie45 on 07/16/2017updated 07/27/2017Oscar in the service department greeted me by name and quickly got my vehicle into service. No one else does this in any business that I deal with. Great Job!Oil change
by Rene556 on 06/04/2017updated 06/19/2017Love having a nice quite comfy lobby to wait in. Staff is always friendly.Special thanks to Oscar!
by mlmota06 on 06/16/2017The service department at Lithia Toyota of Odessa is wonderful. I've always been treated with tremendous respect and enjoy the excellent customer service which I receive from Oscar. He is the go-to person I turn to when I need my vehicle… serviced. Oscar and his team bend over backwards to satisfy customers. Oscar's presence is so full of positive energy that it makes any waiting time pleasant.Made Something Right... after close!
by gaxguy57 on 06/10/2017They finished my vehicle late in the day. As it was going to be a long time in the shop, my service manager Oscar let me use his personal vehicle to get back to work. When I picked up my vehicle just before closing time, I paid and headed… home and noticed a flapping noise when I got up above 50 mph. I stopped and checked to see if I was dragging something and found that there was at least one bolt missing from the protective plastic barrier between the front drivers side tire and the engine compartment. I called Oscar, but only got a message. It was just about 6:00 pm and the service department closed at 6:00. But I headed back to the dealership and found Oscar on the phone with another client still. After the call I explained what I found and there were still a few mechanics around who were able to find where I was missing 4 bolts. He found bolts and replaced them. Problem solved. I appreciate that they were able to help me out even after service department hours. Admittedly, I was lucky to be able to get back before they were all gone. Plus, those bolts should have been replaced in the first place, but I give them credit for making things good.20,000 mile service on my 2016 Tundra
by BjsTundra on 05/20/2017Service was performed promptly and professionaly.Great Service
by Joe46golf on 05/17/2017I always look forward to going to get my oil changed because of the friendly attitude of all the employees. They do their best to keep you informed of the status of your vehicle. I like the way they show you the dirty filters after they… check them. Great teamwork on Lithia's part.Great service!
by leslieworley on 04/17/2017updated 05/03/2017Jimmy Radwanski did a great job communicating with me. Very professional.check tire and 20k check
by oldone79 on 03/24/2017the technicians are always courteous and thorough.Awesome staff
by sovercash on 03/19/2017We are extremely satisfied with all the people at Lithia Toyota of Odessa. We had doctors appointments that they worked around and loaned us a vehicle to go to those appointments. My husband is in a wheel chair and we had a lift on our old… Toyota and the service department put it on our new one. When it is time to replace our truck Lithia Toyota will be our first choice.One Year Checkup
by pgardner26 on 02/28/2017This was a yearly oil change. I dropped my car off at 7:30 AM and they called me at 8:35 AM to tell me it was ready. Everything went very well, I had not no problems.repairs on avalon
by Juanita123 on 02/07/2017Service staff are very courteous and accommodating every time I take auto in for maintenance. Oscar provides a complete review of problems with an itemized cost analysis and schedules services needed to accommodate my schedule. This is the… only dealership I have used and highly recommend it.Great Customer Service!
by cutterbill on 12/01/2016We have never been disappointed with the customer service at Lithia Toyota of Odessa, and our last visit was the continued excellent customer service we have always received. The employees are courteous and keep us informed on the progress… of the service.Best Toyota dealer in town
by DeRendaC on 10/23/2016updated 10/30/2016Very friendly and professionalGreat Service
by RachealL13 on 10/14/2016I am never disappointed with the service I get at Toyota. I always as for Oscar Rodriguez as he is has always been helpful and efficient.Excellant Maintenance
by ButchDenton on 09/15/2016I had scheduled a routine maintenance as my dash light was on. I also needed a cabin air filter and State Inspection. All work do in a timely and professional manner.Scheduled Oil Change
by MargieLara on 07/05/2016I have always been treated with excellent service when I go in for my scheduled oil change. If I have other problems they have taken care of it with no problem. The service associates are always polite and very thoughtful of my time and… perform the needed service in a timely manner.Maintainence
by ButchDenton on 06/03/2016Had an appointment and work was done in a timely fashion.Service
by Ldatx4run on 05/06/2016Oscar has been taking care wife's 4 Runner for years . Best service manager I have delt with at any dealership. At 76 years of age Wife and I have been to several different service departments . If I was unable to take vehicle in for… service would trust Oscar to do the right thing.
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