Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Richland Hills
Review type:
Great car buying experience
Ram 21
by Ram 2021 on 05/13/2025The dealership worked hard to get my repair covered under the correct warranty. Explained to me by video what the problems were and what the repair consisted of. The only issue was getting updates and communicating with the service rep.… The rep was very polite and informative, but I think they are very busy with phone calls.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great car buying experience
by Daniel W on 04/28/2025Every part of buying my new truck here was great. My salesman Kaiden was very helpful and genuinely wanted me to be happy and for me to get the truck i wanted at the deal I needed. He worked hard to make that happen. The finance department… was easy to work with and also got me the best deal on their end. This was the best car buying experience I have had.Hello Daniel, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM North Richland Hills. If you ever need help, just give us a call. Happy motoring!
Great service
by Conce on 04/24/2025The service department is very attentive with customers keeps their customers up to date on vehicle status and thoroughly explain vehicle maintenanceHello Conce, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Got me in my car in less than a hour
by Keevinbyrd92 on 03/29/2024Started application online. Came in checked out the car signed paperwork & was out in less than a hour . Great service & very very professional.Hello, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Poor customer service, lacks Professionalism
by Eden 73 on 03/08/2024On February 24 I bought a 2016 1500 Dodge RAM truck, told him i need a reliable work truck. It was not the truck I came for, but he showed me this truck with less miles and it's pretty much the same. I did a test drive, it seem fine. Went… through the sale. On my drive home with the truck the engine light turned on. I called my rep and told him. He said to bring it in. The next day the engine light was off. So, I thought maybe it's was nothing. Towards the end of the day the check engine light was back. I called the service department they told me, the earliest appointment is next week to talk to my sales rep. So Wed I decided to bring the truck in and talk to Kenneth. The manager came out and had the truck diagnosed. He said it need a new fuel pump not to worry everything is covered. I said that's fine when can I leave it and when can I have it back. We made an appointment for Friday March 1st. I said I would like to have it back Saturday he said we'll try if not Saturday then Monday, I said ok. I have received a text from the technician that if I have any questions feel free to text. Which I did, I expressed some other concerns. I never got any reply. I came Saturday to check if the truck is ready because no one reached out to me. When I got there I was told the manager i spoke to was out sick. Monday came, I got a text saying "hello, they have a fuel pump on order for you. - Madeleine" at this time I'm upset and kicking myself. I should have just exchange the truck. I decided to go back and talk to the same manager thinking maybe he can help me expedite things. When I got there it took seem a while to come out and when he did. He told me that it had to be approved first before they can order now it's been order I have to wait. I asked him why did he not let me know this in the beginning why tell me I could get the truck back Saturday or Monday he already know it has to go through that motion. He told me he was sick this is his first day back. First of all if your a manager you can not use the "I'm sick" excuse especially to your customers. The lack of professionalism is overwhelming. I technician, that is suppose to be fixing the truck I have never spoken to him. I asked to speak to him he said tomorrow. Tomorrow came and left without him calling. No explain has been given to me. They don't offer you loaners. All I know, my truck that I bought from your Autonation on February 24 has been in your service department since March 1 it is currently March 8, for a fuel pump. Even your customer compliance rep has given up on me and is not responding to my text. This is not acceptable, something has to be done.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Quick and easy
by Jedwards on 02/29/2024I made the whole deal over the phone and email, including the trade vehicle. Took it in and signed the papers and was out in a little over an hour.Hello Jedwards, thank you; we appreciate your feedback! Feel free to stop by if you ever need any more help.
F-150 Purchase
by Michael on 02/25/2024Daniel and Joe were great in finding the perfect truck for me and making the purchase relatively fast and painlessMichael, we are very happy we could provide you with a positive experience! If you need more help, our team is available to talk -- safe travels!
Jeep Wrangler
by Adrienne on 02/23/2024Easy experience from beginning to end. My daughter loves her jeep:)Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My new Jeep Cherokee L
by Ashley J on 02/23/2024I love the fast service. My sales representative Tony went above and beyond. I received the car I wanted with a great deal. Everyone was so hopeful and made the experience fast and easy. 10 of 10 recommended.Thanks so much for the warm recommendation of the team here at AutoNation Chrysler Dodge Jeep RAM North Richland Hills. Don't hesitate to call us if you ever need anything. Be safe on the road!
Daniel was great
by DawsonD on 02/15/2024updated 02/20/2024Our salesman Daniel was great. I had a car I wanted and it was sold already but when the person didn’t come to get the car he instantly called me to make sure I was the first to know. Now the car is in my drive way and I am be re happy.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
The adventure starts here
by Matthew on 02/12/2024I am a wrangler owner and now I am a gladiator owner. Auto nation was able to make a dream of mine come true. For years I’ve been dreaming of a wrangler with a bed on back, I have hobbies that require space and this is perfect. It now… easily can hold my solar panels and inverter for easy to use camping and on site frame building for my paintings. Thanks Autonation for helping my future dreams come true.We are pleased to hear you had such a positive experience with us, Matthew! If you ever need help, just give us a call. Happy motoring!
Not doing what you say you promised me
by Blacksher2 on 02/02/2024I had a problem with the tires was low. And the manager and the sales guy told me that they were getting four new ones all I had to do was come back and they will have them ordered well when returning they said they did not seem to have to… buy one or the car was sold as his but you did say that you was going to give me four new cars I should have got it in writingHi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (817) 522-4981 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
2023 Dodge TRX.
by Daryl 779 on 01/30/2024The only bad thing that I have. I bought a 2023 dodge TRX. I came with a security system. The only thing they told me about it. It was a kill switch. No more information. I found out it had an igla security system with one chip.… If something happens to that one chip the truck will not start. So, I can’t lose it or break it if I do the truck is dead. Will not start. I’m trying to have it reset from the igla dealer. If they can find it. They have to disable several parts looking for it. So I can get the number off it to rest set it and make several chips. Into the first day of looking no luck yet. I have learned a bunch about this system. Ask questions on this security system. When buying these hi end autos. I didn’t know very much about them. I do now.Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM North Richland Hills take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-4981 to discuss what we can do to help.
St. Louis did a great job.
by Glen on 01/18/2024St. Louis did a great job, it was a very easy transaction. I like a very to the point business transaction and he provided that perfectly.Hi Glen, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Authentic sales, finance and manager
by HelloNewCar on 01/11/2024I was never pressured into a purchase. Initially, I turned down an offer and left the dealership. About 2 days later I received a call and was offered a better deal. Once I arrived, the team presented the majority of what I requested and… the financing was lower than I had set my limit—great and pleasant all-round experience.Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Car review
by Sherric on 11/26/2023Great sales help when my car blew a head gasket. Live out of state and needed a car to get home.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Purchase of Chrysler Pacifica
by Vanmann on 11/20/2023Very professional, competent, friendly staff.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
auto
by stevenj on 11/14/2023Dodge journey was making loud noise when turning wheel- service department fixed my car with no problemsHi, we're so happy we were able to help you out! Don't hesitate to call us if you ever need anything. Be safe on the road!
BEWARE OF FINANCE ADDING IN EXTENDED WARRANTY EVEN IF YOU DON’T WANT IT
by Anna on 11/13/2023BEWARE OF FINANCE TRYING TO SELL YOU EXTENDED WARRANTY EVEN IF YOU DON’T WANT IT! CHECK THE VEHICLE FOR ANY SCRATCHES OR DINGS BEFORE PURCHASING. My sales rep was Kate Kim. I was overall satisfied with her customer service. She was pretty… genuine and professional. I did notice some scratches on the vehicle that no one bothered to tell me about. (I’m sure at least one person at the dealership knew about it.) It was a brand new car so really, it should be flawless, but whatever, they did fix it when I brought it to their attention. My problem was with the finance rep, DANIEL THOMAS. He is my reason I will never purchase from this location again. **After I told him SEVERAL TIMES that I did not want ANY extended warranty, he managed to sneak in a 3 year/36k mile “aftermarket” extended warranty on there for around $1000.** I think $1045 to be exact. I even questioned him about it before signing, and he made it seem like it was a factory warranty…Which, in part, was my fault due to my ignorance and rush in signing the paperwork. Factory warranties does not come with an extra charge, and I was stupid enough to let it go even though in the back of my mind, I knew that was the case. It wasn’t until he messed up on the paperwork, putting my last name first and first name last, and having me re-sign it all that I realized he snuck in that extended warranty! Thankfully, my husband is knowledgeable in purchasing vehicles and brought that to my attention when I had to re-sign. I am so upset at the fact that he did that to me and felt like he really took advantage of me. Never again! I’ve attached a photo of my conversation with him through text when I reviewed the paperwork after he told me I had to re-sign. I’ve also attached photos of the scratches on a brand new vehicle that shouldn’t even be there. **Side note: They had me fill out a couple of surveys while I was there… during the purchasing process in which at the time, I was overall satisfied and had put that on the survey. But now I wish I could go back and change it.** MAIN POINT… Read all of the paperwork thoroughly, don’t rush, question every $ amount that is on there, and don’t trust FINANCE because they will try to sell you extra things that you don’t need.Hi Anna, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (817) 522-4981 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Sales
by Zamaira on 11/09/2023The experience for the most part was seamless. There was a delay in paperwork but I do not think that was the dealers delay, instead the 3rd party used for transporting paperwork.Hello Zamaira, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Jeepy
by Jeepyboo on 10/27/2023Long wait even with appointmentHi, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Daniel, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM North Richland Hills. If you ever need help, just give us a call. Happy motoring!
by Sid Park on 04/30/2025