Customer Reviews of Philpott Ford Sales
Review type:
The Philpott experience, buy my 2023 ford Explorer
by bobrcno on 05/23/2023
Everyone that we dealt with from Don Collins, our salesman, Chris Doyle, finance manager and Mike, sorry, forgot his last name, sales manager, knew me or my wife or my daughter-in-law's family, and or my grand kids. The entire sale took… several hours, but we visited three dealerships. We got the car we wanted, but not the color (buts that's ok too).Mike and Don did everything they could to close this deal with my sweet trade in to make me happy.
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by Texas54 on 06/12/2017updated 06/28/2017Always have very courteous service representative. However sometimes the service techs drop the ball, i.e. not resetting the computer after oil change even after informing the service rep to make sure it gets done. Had to go on line to "U… Tube" to see how to perform as its not in the owners manual that could be found. Live in Orange, so the drive back to Port Neches is not just around the corner. This is not the first time this has been neglected from the service techs. Need to be part of their protocol/procedure and documented on the sales receipt.Beast service in town.
by PBCPastor on 05/29/2017updated 06/08/2017As has been the case for many years, Philpott has gone the second mile for all they do. I would not take my truck to any other place. Clean working inviorment, friendly stall, reasonable price and they always do what they say they will do!… One reason Philpott is my dealer.2017 Explorer
by Damontedford on 02/24/2017updated 03/03/2017Excellent, friendly service with no wait. Just how I like to buy vehicles.Great service department!
by mattus1967 on 12/21/2016updated 01/03/2017So far I have always had a great experience with getting my 2013 F150 serviced. The staff are very friendly and anything of importance is always brought to my attention. Other than typical oil changes and tire rotations my only service… visits were for a rattle in the drivers side door. It took a few times but eventually they found the problem and repaired it. I'm glad they stuck to it!Fusion 2016
by Annette28 on 12/23/2016Fast, no pressure, willing to make a deal.Excellent service
by Jamie90 on 11/05/2016Mark Frionza (spelling might be wrong) has and always been a great help. LOVE coming to see him. Just like Cory Lunceford. these two men go beyon their way to help the costumer!Enjoyable, straightforward buying experience
by Aggie71 on 10/04/2016updated 10/10/2016My salesman, Mike Allen, was knowledgeable and helpful. He gave me what I consider to be a fair price. I would buy from Philpott again.Great dealership
by Mariodom on 07/14/2016updated 08/09/2016Love philpott , all services, and the staff I've dealt with so far.Great dealership!
by Lanston96 on 08/01/2016I enjoyed my purchase and got a good deal with friendly service!Service
by simonsays43 on 07/18/2016I was there for service. Service writer was very good and kept me updated on the service my vehicle was getting and the service was done in a decent amount of time. No problems.Great Staff Great Service
by CPBULLDOG74 on 07/14/2016I was very please with the service, Staff was very helpful kept me inform about my truck Thanks to the collision department.Very happy!
by GerryLa on 06/30/2016updated 07/08/2016The sales rep was very helpful in meeting my needs. Worked to get me the deal I wanted, In the process of learning all the new technology on the car. Very satisfied with the salesman's help and the car.Great!
by DHabash on 07/04/2016I chose to come to this dealership instead of the one I have closer to my house in Beaumont because they are so friendly and always have me in and out within a decent time!Excellent service
by dssh549 on 06/24/2016Service personnel is knowledgeable and freindly. They had my car fixed and ready for me in s very timely manner.Not Bad but Could Be Better
by MWilson88 on 06/20/2016The only complaint I have is that none of my doors were greased. I went in with a squeaky back door and came out with it too. I didn't notice until I got home though. Mary WilsonAmber rocks in the service department .....
by 5300Dld on 05/17/2016Amber was great, answered questions, saved us money, keep us updated. We took her flowers yesterday and cup full of candy. We will be back because of her.Best car buying experience ever!
by MrTwister48 on 05/05/2016Just bought my 3rd vehicle from Philpott Motors in Nederland. They beat any deal I could find in Houston. Just bought a 2016 Ford Truck and I can say without a doubt it was the best car buying experience ever, and I have bought a lot of… vehicles in my life. The sales staff was professional, Mike Allen, Darren Roger were great. I will be buying my next vehicle from Philpott.Great service.
by Veryhappy24 on 04/20/2016I was at work and got off early and called service department to see about a oil change they was more then helpful I did not have a appointment and explained this would be my only chance to get my oil changed they told me to come on in… that they would take care of it I arrived and they met me and got my oil change done great service. Thanks Ed.great service and great service rep. amber
by kenny1954 on 04/18/2016had oil change done amber met me right away. she was very helpful wiht the oil change, also had front end alignment done. she explained everything greatGreat service
by Jimmies21 on 03/30/2016updated 04/06/2016I like buying locally and love Fords . Phillpots has always treated my wife and I good . She drives a Ford and Mark Fiorenza is our salesman . I like their maintenance department also .Great service
by Jesmith4365 on 03/22/2016I brought in my 2014 Ford Explorer for service. The staff was helpful, the service was great!
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About our dealership
We know that where you buy your next car is just as important as what you buy. Which is why every member of the Philpott Ford team works hard every day to provide our customers with a one of a kind shopping experience.
That understanding is why Philpott Ford has been around, serving southeast Texas, for over 65 years, since Mr. W.F. "Bill" Philpott bought Dale Motor Company in 1950 and set up shop on Port Neches Avenue. Today, we're headquartered out on Highway 69, and we're part of the Sonic Automotive group, but that has only helped us serve you better. Our location has given us the room to grow and continuing meeting your needs, and Sonic gives us access to a larger inventory of vehicles and the ability to pass along even better prices on our cars, trucks and SUVs
What sets us apart
BBB Award for Marketplace Ethics - 2005 & 2009
Gift of Life Supporter
Pups and Peril Sponsor
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
We're happy you found our staff to be so supportive during your experience here at Philpott Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
by Katie Rutherford on 05/24/2023