Philpott Ford Sales
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Dealership Service Review
service Rating
Need attention
Written byon 06/12/2017
updated 06/28/2017
Always have very courteous service representative. However sometimes the service techs drop the ball, i.e. not resetting the computer after oil change even after informing the service rep to make sure it gets done. Had to go on line to "U Tube" to see how to perform as its not in the owners manual that could be found. Live in Orange, so the drive back to Port Neches is not just around the corner. This is not the first time this has been neglected from the service techs. Need to be part of their protocol/procedure and documented on the sales receipt.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes