Customer Reviews of Philpott Ford Sales
Review type:
Excellent Service
by Nicholas on 12/31/2018Tina with Philpott Collision Center is amazing. She was more than willing to walk us through the process after it was determined our vehicle was a total loss. We will continue to use and recommend Philpott Collision Center to our family… and friends.Nicholas, your satisfaction is our top priority.
Great work
by noel5474 on 10/11/2018This company was one of the companies my insurance used for repairs. So I took my truck to them, they confirmed the work needed with what my insurance said. I then dropped my truck off on a Wednesday afternoon the part was ordered and… came in the next day and my truck was ready to go Friday. I was pleased with the work.Hi Noel5474, thank you so much for your positive comments about Philpott Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
Break Job
by Healey Uro on 09/18/2018Excellent experience appointment easily made and job quickly done.Hi Healey Uro! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Philpott Dealership Customer Service Review
by KerBear on 08/18/2018I received a letter stating that there was a recall on my 2007 Ford Edge and that I needed to bring it in to the Ford dealership for them to fix the problems, when I got there they said they would give me a loaner car but I would be… responsible to pay for the insurance on this loaner car and I feel that is very unfair for the customer to be responsible to pay for it since they are the ones doing the recall and correcting their mistakes. The fact of the matter I am already paying insurance on my own vehicle. And they should provide a loaner car for the customer because they still need transportation to get around while their vehicle is being worked on. So the end result was that the recall work for the airbag situation never got completed because I do not have that extra money to pay for additional insurance for another vehicle.Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
Stanak12
by Leifray12 on 07/31/2018updated 08/09/2018Next time I need a bigger rental car that small one hurt my back so badLeifray12, thank you so much for your high star rating! We do hope we can be of assistance in the future. Take care!
Senior Citizen Discount
by JLT2481 on 08/01/2018I assume all the right parts were installed in my Explorer and all the screws were tightened and all the nuts were bolted down.My complaint; When I was checking out I asked about a senior citizen discount. I was told I could get a 10%… discount. My bill was $1,943.55. The young lady said I would get 40 something off. I think 10% of my bill is $194.35. So then one of the guys came to help her and my 10% discount got cut down to $100.00 I appreciate the $100.00, but don't tell me I will get 10% discount and then just give me half of it. Did you really think I did not know what 10% of my bill was?????????? Jeri TingleHi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
Great service
by DavidO. on 07/16/2018updated 07/27/2018My recent visit was for my Oil Change. Service was quick, I love the report of my vehicle status. Asked for and got an estimate for new tires. I have found, they have equal or better prices (apple to apples) to other tire centers. And… the quality of the tires are better than the discount stores. ( which I always had problems with)Davido., we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
Philpott Ford Services
by HokieVT on 06/26/2018My salesperson Jeremy Tinsley was very helpful. He setup my service appointment and made sure everything was perfect. I will always go to Jeremy for my service needs and when purchasing a new vehicle.Hi Hokievt, thank you so much for your positive comments about Philpott Ford! If you have any further questions, please give us a call. We're always happy to help!
first rate service
by Suecool on 01/31/2018My car was repaired right the first time and was completed promptly.Suecool, we are so pleased you enjoyed your visit to Philpott Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
2012 F250
by jamsbull on 09/19/2017updated 10/02/2017The service rep was courteous,helpful, and friendly. Only recommended service we needed. The person didn't try to add items that were not needed.Jamsbull, thank you for the 5-star review. We are always happy to hear about you experience with us. We will make sure to let our service team know that you were satisfied with your service. Have a great day!
Philpott Ford Nederland
by anastasia08 on 07/15/2017updated 07/25/2017My experience with Philpott Ford was one of a kind. Great service all the way around. They fixed all of my recalls quickly. I have no complaints at all.Glad that your experience with us was flawless and that your car was able to be fixed up like new. Thanks for the lovely review. See you soon!
Oil change service
by Rossi07 on 06/18/2017updated 07/05/2017Everyone was kind and went as smooth as it could. Was nice to not have to wait in the lobby. And was done quickly and as of today everything is running fine. I will return soon for more service.Service department is excellent.
by Rosie2013FX2 on 07/03/2017As usual the crew did an excellent job servicing my baby (2013 FX2 F150). Thanks to everyone that helps me take care of her.Hi, Rosie! Glad to hear you enjoyed your service with us. We appreciate the feedback on the service team!
Need attention
by Texas54 on 06/12/2017updated 06/28/2017Always have very courteous service representative. However sometimes the service techs drop the ball, i.e. not resetting the computer after oil change even after informing the service rep to make sure it gets done. Had to go on line to "U… Tube" to see how to perform as its not in the owners manual that could be found. Live in Orange, so the drive back to Port Neches is not just around the corner. This is not the first time this has been neglected from the service techs. Need to be part of their protocol/procedure and documented on the sales receipt.Beast service in town.
by PBCPastor on 05/29/2017updated 06/08/2017As has been the case for many years, Philpott has gone the second mile for all they do. I would not take my truck to any other place. Clean working inviorment, friendly stall, reasonable price and they always do what they say they will do!… One reason Philpott is my dealer.Great service department!
by mattus1967 on 12/21/2016updated 01/03/2017So far I have always had a great experience with getting my 2013 F150 serviced. The staff are very friendly and anything of importance is always brought to my attention. Other than typical oil changes and tire rotations my only service… visits were for a rattle in the drivers side door. It took a few times but eventually they found the problem and repaired it. I'm glad they stuck to it!Great dealership
by Mariodom on 07/14/2016updated 08/09/2016Love philpott , all services, and the staff I've dealt with so far.Service
by simonsays43 on 07/18/2016I was there for service. Service writer was very good and kept me updated on the service my vehicle was getting and the service was done in a decent amount of time. No problems.Great Staff Great Service
by CPBULLDOG74 on 07/14/2016I was very please with the service, Staff was very helpful kept me inform about my truck Thanks to the collision department.Great!
by DHabash on 07/04/2016I chose to come to this dealership instead of the one I have closer to my house in Beaumont because they are so friendly and always have me in and out within a decent time!
We know that where you buy your next car is just as important as what you buy. Which is why every member of the Philpott Ford team works hard every day to provide our customers with a one of a kind shopping experience.
That understanding is why Philpott Ford has been around, serving southeast Texas, for over 65 years, since Mr. W.F. "Bill" Philpott bought Dale Motor Company in 1950 and set up shop on Port Neches Avenue. Today, we're headquartered out on Highway 69, and we're part of the Sonic Automotive group, but that has only helped us serve you better. Our location has given us the room to grow and continuing meeting your needs, and Sonic gives us access to a larger inventory of vehicles and the ability to pass along even better prices on our cars, trucks and SUVs
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
We're so happy we were able to help you out! We look forward to your next visit! Take care!
by Katie Rutherford on 03/28/2023