Philpott Ford Sales
Dealership Service Review
I received a letter stating that there was a recall on my 2007 Ford Edge and that I needed to bring it in to the Ford dealership for them to fix the problems, when I got there they said they would give me a loaner car but I would be responsible to pay for the insurance on this loaner car and I feel that is very unfair for the customer to be responsible to pay for it since they are the ones doing the recall and correcting their mistakes. The fact of the matter I am already paying insurance on my own vehicle. And they should provide a loaner car for the customer because they still need transportation to get around while their vehicle is being worked on. So the end result was that the recall work for the airbag situation never got completed because I do not have that extra money to pay for additional insurance for another vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No