Trophy Nissan
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Customer Reviews of Trophy Nissan
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See Foster Davis
by JGraves9247 on 12/16/2016Foster Davis was exceptional. A lot of salesmen talk but this guy explains. He took me step by step and helped me with my options. It's hard choosing a car and he made it that much easier for me.A True Salesman
by LuckyBooda on 11/30/2016Foster Davis was a great salesman. He showed me and my family exactly what we we needed to do to get into the vehicle that we truly need; something safe and efficient. We will be back as soon as possible to get ourselves out of the vehicle… that we're in now and upgrade to a more reliable means of transportation.It was such a pleasure working with you and we appreciate the lovely feedback for Foster! Our team looks forward to having you back again so we can get you into the perfect vehicle for your family!
2nd time around!!
by bkn2kan22 on 03/04/2016Not just once but twice we have received incredible service, support, and amazing discounts at Trophy Nissan. No other dealership truly goes the extra mile to not make your a customer but make you feel like family. We will forever be a… loyal customer- there is no reason to look else where. Nissan has truly any style and options that would fit any budget and level of comfort.DO NOT BUY A USED CAR FROM TROPHY!
by lshaffer on 03/02/2016DO NOT PURCHASE A CAR FROM TROPHY NISSAN!!! I bought a 2014 Nissan Sentra from them not even 30 days ago. You drive up, there's multiple salesmen that swoop to "help" you. They then shuffle you into one of their many cubicles & you wait… forever. The place is a complete madhouse. I was there for over 4 hours that day. They showed me the car I ended up buying, telling me all about their multi-point safety inspection & how great & thorough it is (NOT!!!). They really push a hard sell. You see sales model all over everything that they say/do--in the worst way. I noticed the flat tire indicator was on, I was told "that will be handled." I came back within 48 hours & purchased the vehicle (they call you constantly during that time, because they are extremely pushy). I paid cash, but waited another 5 hours that day to handle financing. After all the paperwork was signed, they told me I would have to bring the car back that week so they could do their inspection. Remember, they've had the car for days, & I don't even live in Mesquite & they knew I was commuting 45 minutes to buy the car, & they told me the car would be ready when I came to sign that day! So, I refused to take possession of the vehicle until it was inspected as I was promised & I was given a full report on the service (never received this report, they gave me a copy of a service order & that's it). A few days later the car was ready, I came to pick it up. Again, more waiting (there abt an hour & a half). No floor mats in the vehicle, I was told they would be ordered & shipped to me--this never happened, even though I followed up multiple times. I leave thinking, thank God this ordeal is over (I had been T-boned which is why I was having to buy a car in the first place--they knew that)! NOPE!!! Driving home I discovered a blown speaker, & a blown fuse for the car charger plug-in (couldn't charge my phone in my car). Within a week, I had my first flat tire. I took it to the Discount Tire down the street from me, there was no key to take off the lug nuts so they couldn't take the tire off without breaking those, & they couldn't see any nails so needed to take it off to look into it further. So, they filled my tires every few days with new air until I could get back out to Trophy Nissan (like I said, their place is a complete MADHOUSE--plenty of reps, no one helping. After having already spent so much time there I was hating the thought of having to go back, EVER). Within less than 30 days I have had 5 flat tires. I finally got the car back out to Trophy Nissan, I was there 2 more hours, they got me a key (which I should've had to begin with), & I told them to check the tires & they said everything was fine. The next day, I woke up & had ANOTHER flat, same tire. So, I took it back to Discount Tire now that I had a key, they evaluated my tires, 2/4 had low tread. The bad tire needed to be replaced because they'd put in a bad gummy patch. Like I said 30 DAYS AGO I PAID CASH FOR THIS CAR & NOW I'M HAVING TO REPLACE TIRES!!! I called Charlene who I'd been working with at Trophy Nissan trying to handle repairs, she passed me on to Mario, he passed me to Victor, he passed me to Eric. Eric told me they will not replace the tires because they do not warranty tires, EVEN THOUGH THIS WAS AN ISSUE I REQUESTED BE FIXED BEFORE I PURCHASED THE VEHICLE! It's completely baffling. When you tell them there's an issue, they tell you how sorry they are & how important it is for them to take care of customers--I have found this to be summarily FALSE! These people are just greasy salespeople looking for the next sale. They will not help you & they will cut every corner possible. Every "sorry" & "I understand" is followed by a "but." It's completely inexcusable, & they'll agree with you! But they won't do anything. You will not be heard & your time will be wasted. After I asked them to replace the tires & they said they "couldn't", they also gave me the option to return the vehicle. I will be taking them up on that offer the second I have another chance to take MORE time off from work. DO YOURSELF A FAVOR, DO NOT WASTE YOUR TIME WITH THESE PEOPLE!!! Terrible service! The worst I've ever seen!!! & I've worked in customer service!!!!! The way these people do business is shameful. Never again.Maintenance setvice
by Mariet12 on 12/06/2015My sevice advisor (Allison) was friendly, approachable and very courteous. Trophy Nissan exceeded my expectations compared to Clay Cooley service dept.Amazing experience
by lennettewalker on 06/26/2015The car buying experience was so quick and hassle free. Everyone was so eager to help. I will shop for my next car here.Great salesman, bad finance experience
by deorl on 03/26/2015I've leased two vehicles here, a 2009 Maxima and a 2012 Altima. I traded the Maxima in early due to the dealer calling and making an offer. They said they would pay it off and I'd start making payments on the new Altima. Great, except now… that my lease is ending on the 2012 I decided to check my credit prior to leasing or purchasing a new vehicle. Guess what. Trophy Nissan did not keep their word! There are balances from both my 2009 and 2012 vehicles as charge-offs!!! I called Nissan Credit and I'm going to send them a check. In the meantime my credit has taken a hit, and this is due to Trophy Nissan not keeping their word. By the way, this is over a couple hundred dollars. Not only that, but when I leased the 2012 I sat in the finance guy's office for nearly an hour listening to him drone on an on about an after-market insurance plan for maintenance, which would have added over $100 per month to my payment. I have no plan on going back to Trophy Nissan. In fact, at this point, I'm pretty sour on Nissan, and I've been leasing from them for 16 years!Nissan Family
by JLWP on 03/17/2015As I was entering the store a couple was exiting and I heard "And again, welcome to the Nissan Family." Those words meant nothing until I became a member of the family. Best car buying experience ever!Great Place!
by ann93 on 01/22/2015The entire process was quick and easy! The team worked with us to meet our needs!Best Car Buying Experience
by RichardNorman on 01/03/2015Kevin Berry was very friendly and helpful. It was cold and rainy but he came outside to great us and answer all of our questions regarding models and options. He was kind enough to offer hot beverages several times. He intoduced us to a… Finance Manager and we began negotiations after our test drive. He got an appraisal for our trade in and it was not long before we were signing the paperwork. The Director of Finance, Jennifer Carroll came in to assist Brian to close the deal with GAP and extended warranty options. This was one of the very best car purchase experiences I ever had. We stayed longer than originally intended just talking with these great people! I will definitely tell anyone who will listen, what a fantastic dealership Trophy Nissan really is. Thank you.Titan
by billyriley on 08/12/2014The Seles man were nice &I think I got a good deal. We like the truck.2014 Nissan Altima
by manderson7 on 08/12/2014This experience was the best we have had. They made a customer of us for life.MIXED FEELINGS
by discontent1 on 08/12/2014Our sales person, Melissa C., was excellent; however, we referred my sister who ended up purchasing a vehicle. We were told that we would be receiving a $150 referral check and all we ended up getting was the run around. To date, we have… not received the check and after several phone calls/texts, no one has bothered to contact us for an explanation. Nissan vehicles are great; however, that part of our experience was the typical, over the top, untruthful "car sales man" experience. Extremely disappointing.Nissan altima
by heatherkinney on 08/12/2014Great salesman, recommed2014 Altima
by rubyfleming on 08/12/2014The sales team was greatHello, Thanks for the feedback! We hope you're enjoying your new Altima! Your friends at Trophy Nissan
Mutant
by debbieadams on 08/12/2014Perfect experience.Dear Debbie, Thanks for your feedback! Your friends at Trophy Nissan
2014 Altima
by mariarodrig on 08/12/2014I like the car very much, it's pretty, economical and very equippedDear Maria, Thanks for your feedback! Enjoy the new car! Your friends at Trophy Nissan
Rouge 2014
by wandasue1 on 08/12/2014Good service. Enjoy the vehicle.Hello Wanda, Thanks for sharing your experience with us! Enjoy your new Rogue. Your friends at Trophy Nissan
Best deal
by taniarosas on 08/12/2014Just bought my car from Andrew m. at trophy Nissan, I couldn't be happier with my car. This is my third car from trophy and I couldn't be happier... He definitely helped me out.Hello, We appreciate the feedback and your repeat business! Enjoy your new car! Your friends at Trophy Nissan
2014 Nissan Frontier with Sunroof
by jd_mesquite on 07/30/2014Shopped several local dealerships for price and inventory. Trophy Nissan was the the clear leader in both. Moreover, once I made the decision to buy, Calvin expertly coordinated the acquisition process so that I was driving my truck home… within a few hours.Thanks for the feedback! We're happy we were able to help you find the truck you were looking for and make the car-buying process easy and enjoyable. We look forward to helping you out with your future car buying and servicing needs! Your friends at Trophy Nissan
Nissan Rogue
Nissan Altima
Nissan Pathfinder
Chevrolet Equinox
About our dealership
Thank you so much for the outstanding feedback for Foster! We truly appreciate your kind words and your business, and we are so happy to hear that Foster made your experience with us fantastic. It was truly a pleasure working with you and we hope to have you back again in the future!
by van_tuyl on 12/26/2016