Trophy Nissan

DO NOT PURCHASE A CAR FROM TROPHY NISSAN!!! I bought a 2014 Nissan Sentra from them not even 30 days ago. You drive up, there's multiple salesmen that swoop to "help" you. They then shuffle you into one of their many cubicles & you wait forever. The place is a complete madhouse. I was there for over 4 hours that day. They showed me the car I ended up buying, telling me all about their multi-point safety inspection & how great & thorough it is (NOT!!!). They really push a hard sell. You see sales model all over everything that they say/do--in the worst way. I noticed the flat tire indicator was on, I was told "that will be handled." I came back within 48 hours & purchased the vehicle (they call you constantly during that time, because they are extremely pushy). I paid cash, but waited another 5 hours that day to handle financing. After all the paperwork was signed, they told me I would have to bring the car back that week so they could do their inspection. Remember, they've had the car for days, & I don't even live in Mesquite & they knew I was commuting 45 minutes to buy the car, & they told me the car would be ready when I came to sign that day! So, I refused to take possession of the vehicle until it was inspected as I was promised & I was given a full report on the service (never received this report, they gave me a copy of a service order & that's it). A few days later the car was ready, I came to pick it up. Again, more waiting (there abt an hour & a half). No floor mats in the vehicle, I was told they would be ordered & shipped to me--this never happened, even though I followed up multiple times. I leave thinking, thank God this ordeal is over (I had been T-boned which is why I was having to buy a car in the first place--they knew that)! NOPE!!! Driving home I discovered a blown speaker, & a blown fuse for the car charger plug-in (couldn't charge my phone in my car). Within a week, I had my first flat tire. I took it to the Discount Tire down the street from me, there was no key to take off the lug nuts so they couldn't take the tire off without breaking those, & they couldn't see any nails so needed to take it off to look into it further. So, they filled my tires every few days with new air until I could get back out to Trophy Nissan (like I said, their place is a complete MADHOUSE--plenty of reps, no one helping. After having already spent so much time there I was hating the thought of having to go back, EVER). Within less than 30 days I have had 5 flat tires. I finally got the car back out to Trophy Nissan, I was there 2 more hours, they got me a key (which I should've had to begin with), & I told them to check the tires & they said everything was fine. The next day, I woke up & had ANOTHER flat, same tire. So, I took it back to Discount Tire now that I had a key, they evaluated my tires, 2/4 had low tread. The bad tire needed to be replaced because they'd put in a bad gummy patch. Like I said 30 DAYS AGO I PAID CASH FOR THIS CAR & NOW I'M HAVING TO REPLACE TIRES!!! I called Charlene who I'd been working with at Trophy Nissan trying to handle repairs, she passed me on to Mario, he passed me to Victor, he passed me to Eric. Eric told me they will not replace the tires because they do not warranty tires, EVEN THOUGH THIS WAS AN ISSUE I REQUESTED BE FIXED BEFORE I PURCHASED THE VEHICLE! It's completely baffling. When you tell them there's an issue, they tell you how sorry they are & how important it is for them to take care of customers--I have found this to be summarily FALSE! These people are just greasy salespeople looking for the next sale. They will not help you & they will cut every corner possible. Every "sorry" & "I understand" is followed by a "but." It's completely inexcusable, & they'll agree with you! But they won't do anything. You will not be heard & your time will be wasted. After I asked them to replace the tires & they said they "couldn't", they also gave me the option to return the vehicle. I will be taking them up on that offer the second I have another chance to take MORE time off from work. DO YOURSELF A FAVOR, DO NOT WASTE YOUR TIME WITH THESE PEOPLE!!! Terrible service! The worst I've ever seen!!! & I've worked in customer service!!!!! The way these people do business is shameful. Never again.