McKinney Buick GMC
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Customer Reviews of McKinney Buick GMC
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Absolutely phenomenal experience at McKinney Buick GMC, all thanks to Derek
by Jdbutts on 02/27/2025
Absolutely phenomenal experience at McKinney Buick GMC, all thanks to Derek! From the moment I walked in, he made the entire car-buying process seamless, stress-free, and enjoyable.
Derek’s professionalism, knowledge, and genuine care for… his customers are unmatched. He took the time to understand exactly what I was looking for and made sure I got the best deal possible. There was never any pressure—just honest guidance and top-tier customer service. He went above and beyond to ensure every detail was taken care of, making this the best car-buying experience I have ever had.
If you’re in the market for a vehicle, do yourself a favor and ask for Derek. You won’t be disappointed! I cannot recommend him enough and will definitely be sending friends and family his way. Thank you, Derek, for setting the gold standard in customer service!
196 reviews
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Total Satisfaction
by Jay on 12/01/2019Very impressed with the sales and management staff. Was treated fairly and with respect.Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Fast and efficient.
by MN on 11/19/2019Stopping by for a PM without an appointment, They got my car in right away and had me back on the street in an hour.Exceptional!
by Terry on 11/15/2019Jesus Castillo did an exceptional job to make sure my car was taken care of and in an expedient time frame. He explained everything and was very professional.Excellent Service
by Excellent on 11/08/2019updated 11/15/2019Excellent Service and Friendly people. Thank you.New Car Sales
by Caleb on 11/08/2019updated 11/15/2019I would like to thank Caleb and Mark for delivering to me the perfect truck. A special thanks to Justin Sutton, he is my service tech and was very instrumental with helping me with my 2016 Sierra, which was a Lemon. Justin reached out to… Mark to find me a new truck. Mark did. At the sale Mark was busy with another sale so he had Caleb help me. All three were a great help to and for me. This is my dealership and these are my new friends.We appreciate you taking the time to leave us a positive review!
Truly excellent experience!
by JLCook on 11/09/2019I was hearing an unusual sound from my truck’s engine compartment and needed help identifying and resolving it. I took it to another certified service department (Reliable Chevrolet) first and they had no success. After 2 days with it they… told me they fixed it but after I got it back the noise was still present. I decided to bring it to McKinney Buick GMC to get a different set of eyes on it. Not only did they correctly diagnose the problem but they resolved it within 3 days AND they gave me a very nice and clean loaner vehicle to use while they had my truck (Reliable didn’t offer that option at all). My service coordinator was friendly and stayed in communication with me throughout the process and the whole process from beginning to end was truly excellent!Excellent
by JW on 11/09/2019Great service department. Vehicle always ready on time and repairs are completed.Service
by Kaylee on 11/06/2019Justin, the service advisor, I had while my truck was in the shop for transmission problems was very nice. He was always there to keep me informed on my truck and to answer any questions I may have had. He did an extraordinary job at… keeping me up to date and he followed up after I got my truck back to make sure all was well.Brad #1304 with Customer Service
by 1304.Carla on 11/04/2019I was experiencing the check engine light on my vehicle and Brad #1304 was so helpful, remained calm, worked with me regarding the extended warranty coverage and even worked through the GM strike to get the parts in a timely fashion. He… also worked with me so that I could have use of the dealership loaner car so that I would not miss work. Thank You Brad #1304 for a job well done and being honest and professional.Great Experience
by Kevin on 11/03/2019Chad was easy to work with thru the process. Really enjoying our vehicles.Thank you for your positive feedback!
Owner
by Crystle on 10/21/2019Great customer service from beginning to end! Thanks so much!Thank you for your positive feedback!
Oil change
by Gary on 09/24/2019updated 10/02/2019Professional, knowledgeable, on-time, as promisedGreat experiences
by Larisa on 10/02/2019I had such a great experience with McKinney Buick GMC team. Thank youWe appreciate you taking the time to leave us a positive review!
Best purchase experience
by jim on 09/25/2019The salesman were very knowledgeable and considerate. Made for a comfortable and satisfying purchase.Great Service with Justin
by Jonmom on 09/21/2019We love working with Justin in the service dept.Exceptional Service Experience
by David on 09/06/2019Took my truck in for some overdue regular maintenance and was greeted promptly. My truck was completed ahead of the targeted time and they performed some maintenance that I didn't have on my list, but covered the cost due to what they felt… was an important oversight on my part. That is all you can really ask of a service department, will definitely go back and refer friends.GMC service review
by Sefcik on 08/26/2019updated 09/09/2019I LOVE the service department at McKinney Buick GMC . Justin always knows I am coming & makes sure to greet me by name. He shows me into the waiting area, returns when service is complete & promptly takes me to me car which he has… cooled down. He is magnificent at his job.Great Service
by atpow on 09/03/2019Took my car in for service, they took care of the routine items and had to order a part. They called when it came in, scheduled me in at my convenience and advised me when it was ready. They treated me well.GMC Buick
by Prof on 08/24/2019Great service & hospitality from top to bottom.Oil Change
by 7-2019 on 08/11/2019updated 08/19/2019Manager was very helpful in the service center.Service
by Jpetrey on 08/04/2019All work performed accurately and expediently.
About our dealership
As your premier dealer, we would like to welcome you! We assist our Dallas area Buick and GMC customers looking for a car dealership in their neighborhood. That includes Plano and Lewisville car buyers too! Whether Dallas, TX customers are researching new GMC SUVs, used trucks or Buick cars, and are ready to buy, or are looking for a reliable service and parts department, they will find it all here! We are your one-stop-shop for every vehicle need that you may have. We feature a fantastic selection at our dealership in McKinney, where we're proud to provide our customers, searching for an amazing deal from a Greater Dallas, TX Buick GMC source, with exactly what they want.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Thank you for your wonderful feedback! We're thrilled to hear that Derek provided you with such a phenomenal experience. We truly value your trust and are grateful for the opportunity to serve you. Derek’s commitment to excellent service is exactly what we strive for, and we're delighted to know he made your car-buying process so enjoyable. We look forward to assisting you and your friends and family in the future!
by McKinney Buick GMC on 03/03/2025