Honda Cars of McKinney
Customer Reviews of Honda Cars of McKinney
Review type:
Amazing team
by Big john on 02/20/2023Even for a simple oil change they really do an exemplary job. If they can handle the small stuff this well you know they handle the big things as well.Oil Change/Tire Rotation
by Gheimer91 on 09/10/2022Excellent service is always provided and the texting makes it so much better these days between customer and service department.Thank you for your wonderful 5-star rating of Honda Cars of McKinney!
Always Incredible Service!!
by NMorgan on 11/01/2021THANKS AGAIN, Steve Knowles for your working me in for an emergency dead battery. We know we can always count on Honda Cars of McK service dept and on your excellent care!Wonderful! We appreciate you taking the time to share your experience with the world, NMorgan! If we can be of any assistance to you in the future, please do not hesitate to contact us.
Great service
by Nikki H on 10/04/2021They are the best. Jim is the reason I come back.Thank you so much for your wonderful review and kind words for Jim and our team, Nikki! It means a lot to all of us and we are so happy to have you as part of our Honda Cars of McKinney family!
Amazing experience
by MCASTRO on 07/09/2021Amazing service. Wasn't able to schedule an appointment but rather came in as a walk in and with in an hour and a half maybe 2, tops. My oil change and tire rotation was done. Very surprised and very much appreciative of this amazing… service.MCASTRO , we're happy to hear you had such a positive experience with our team!
Friendly service and great results
by Molly C on 07/01/2021Brian in Service was super nice, I was able to get high quality service and the communication was incredible.Hi Molly, thank you for sharing your great experience with Brian Schapeler in our service department at Honda Cars of McKinney. We appreciate your business as well as the high 5-star rating and look forward to your continued business in the future. Have a great day!
Another Home Run
by 11193518 on 06/03/2021I have been using Honda cars of McKinney for almost 20 years and have received great service. I trust them 100% to fix what needs to be fixed and to do an excellent job while doing it. And I have only been disappointed one time when they… could not fix a break problem on my 2006 civic and I had to trade it in for a 2008 civic. They have great employees working there who are friendly, personable, and knowledgeable.We are so happy to read such a great review about your experience with our team and thrilled to have you as part of the Honda Cars of McKinney family! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
customer service
by johnny wain on 06/02/2021great service and professional and courteous staff.Wonderful! Thank you for taking the time to share your excellent experience with the world, Johnny! If we can be of any assistance to you in the future please don't hesitate to contact us.
Honest service repair recommendations
by NFMorgan on 05/21/2021We do appreciate Steve Knowles’ style of dealing with customers. His honesty in making repair recommendations each time further increases our trust in his credibility. Thanks for having both qualified and caring service staff there for… our family! Noel MorganNoel, thanks for your praise and kind comments about Steve and our team here at Honda Cars of McKinney Your kind words and praise means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Jon
by 2015 Honda on 05/14/2021Service consultant Ron Tranka explained in detail the maintenance that was required. He also let me know what could wait and what needed to be taken care of right away. Based on discussions with Ron, it made sense to take care of… everything. I have been taking my cars to him for years and he always makes sure nothing is missed once the care is finished. I can't say enough about the service department in general. Great place to get your car worked on and maintained.Thank you so much for your wonderful review, kind words and recommendation for Ron and our Service Team, 2015 Honda! It means a lot to all of us and we are so happy to have you as part of our Honda Cars of McKinney family!
Honda Cars of McKinney
by DanielR on 05/08/2021The service department is why I continue to go to Honda Cars of McKinney. They provide excellent quality service and always go above and beyond to ensure that the customer is satisfied. I previously had a Ford that I had the Honda service… department work on because the fird dealer was unable to fix my issue after 3 visits. I now own only Honda vehicles due to the service department. Great service and fair prices.Daniel, thanks for your praise and kind comments about our Service Team here at Honda Cars of McKinney. Your kind words and praise means so much to us and we're so happy to have earned it. Thank you again for your loyalty for taking the time to let the world know about your positive experience. Have a great day!
Service advisor Ron Tranka
by Ddelapaz on 05/08/2021Professional, friendly, knowledgeable, and pragmatic. Most importantly, trustworthy. His dedication to his customers have created unbreakable loyalty. I recommend him to everyone.Thank you, Ddelapaz! We strive for 100% satisfaction, and it is great to see you had such a positive experience with Ron and our Service Team here at Honda Cars of McKinney. We appreciate your awesome review, recommendation and kind words for our team and look forward to working with you again.
First Class
by Ladydianna on 04/12/2021I took my Honda Accord for Service for oil change and recall, I received state of the art and quick Service, They offered me if I needed a ride , Service person Joe did a excellent job of making sure I was taken care of.Ladydianna, we truly appreciate your business and positive feedback regarding Joe Robert as well. Thank you for the 5-star rating and have an amazing day!
An unexpectedly good experience.
by unionleslie on 04/09/2021I usually avoid dealerships, but I’m new in town. I had three problems that would cause me to fail inspection. It was easy to make an appointment, they explained things well, and I didn’t feel as if they were trying to sell me more work… than what I really needed. And they provided a Lyft to take me home and pick me up the very next day. Quick work, no add-ons. Thanks, Keil. (My only concern is that not all the employees were wearing masks.)We appreciate your business and the recommendation as well as the opportunity to improve by providing us with your feedback. If you would like to discuss your recent experience, please contact me direct at 972-569-4236- Bill at Honda Cars of McKinney.
Sales Review
by rpph1 on 10/04/2010I bought the car from Honda Cars of Mckinney, when i bought the car they offered me 2.9 APR. Since i am getting low APR even thow increased my Car price i bought the car. After 3 weeks of car delivery they called me and saying that my loan… is not approved and asked me look finance by my self. When i went to finance by myself with bank i got 6% APR which will increase my total payments. But when i asked to reduce the car price with the dealer, since my interest rate is gone up, they said they will not reduce. Please be aware of this sales manager and also aware of their finance guy. I never recommend this dealer to buy a car.Used to be excellent
by farmer21 on 01/28/2010We've been using Honda Cars of Mckinney for our vehicles (sales and service) for the past 15 years. Always in the past, we have had a good relationship with the folks and management in the service department. I could always count on my wife… taking her car in for service and being treated with respect and honesty--no high pressure sales tactics, no fake stories about things wrong with her car. I'm educated as an engineer and know just about everything there is to know about the various subsystems of an automobile; I just don't have time to change oil and do repairs. In the past, Mckinney has done all of our maintenance and several substantial repairs for us--all of which very good experiences. I have referred numerous friends to them and bragged on their honesty and integrity. However, for the past two years, things have been changing. We have experienced an increasing number stories about things 'wrong'. In the most recent visit, my wife reports the service technicians bringing dirty air filters and other components into the waiting room to pressure some of the senior folks into more services. In that same visit, my wife was told that she needed several thousand dollars worth of repairs immediately. They scared her so bad that she called me to say she was afraid to drive the vehicle off the lot. When she got home, I reviewed the service report and inspected the vehicle. And I most certainly classify all of the items they 'warned' her about as preventative maintenance items at best--most of which were unnecessary or were not necessary yet. It is clear to me that Honda Cars of Mckinney has had a change in philosophy; either that, or they are near bankruptcy and are taking desperate measures to make payroll, etc. I recommend other long term customers who are experiencing this to search elsewhere. I know we will. regards.Dishonest
by sourdon on 05/03/2009This happened a while back so I dont know how they are now but you only burn me once. Wife had bought a van from them and bought a high dollar extended warrinty. That covered everything but things designed to wear out brakes tires and so… on. AC stoped working and when we took it to them was told it was going to cost a little over a thousand to fix. Told them we had the warrinty and they looked it up and said that this was not covered. I fussed and said it was so. They told us to bring the contract in and of coures we couldnt find it. We payed for the repairs and went on. 9 months later we find the contract and guess what IT WAS COVERED. Went back in with the contract and receipts . They agreed that we were correct and that all work was covered but it was too late to correct at that time. So they more are less said so sad too bad and so long dont come back because we dont care.Bad Experience...
by cust86 on 04/18/2009The people I have dealt with at the service center are very helpful but the person responsible for fixing my car did a terrible job! I was told my car was ready so I drove an hour to the dealership to find that their version of ready was… different than mine. There was tape still on my trim because it wasn't done setting long enough yet and there was a dent still in my car from the hail damage they were fixing. Not only that, but when I got all the way home I saw that there were scratches down the side of my car that were not there before I took it in and there was grease/oil stains all over my tan interior!! When I went to open my trunk some pieces fell off on the inside of it and the same with the hood insulator?!?!?! I have been to a lot of body shops and service centers and this is by far the worst experience I have ever had!!Service writers not well informed
by hobik on 03/30/2009On a couple of visits for out-of-warranty isues I found the dealership not customer friendly or responsive. Specifically, on a door lock issue, the writer came back with a 'fix' that basically was to replace the entire masterdoor switch… ($350 parts & Labor). However, the writer continued to then say this was just a "starting point" to see if issue would resolve with NO guarantee. This was AFTER paying a $59 "Diagnostic Fee". Not havig a very fuzzy feeling about where this might end, I found another source to replace the master door switch (with same new part # from Honda). Surprise! That did NOT fix the problem. Now, I'm seeking another place to diagnose and fix as I will NOT give my money to THIS dealer.[violative content deleted] if you are not informed
by FBurgos on 02/02/2009I took my wife's Pilot for a timing belt change. They wanted to charge 2 hrs of labor just to replace the tensioners, which they have to remove anyway for a timing belt change. On another occasion, they charged me 1 full hour of labor… for something that took 15 minutes ( I waited).$40 worth of Nitrogen to replace the air in the tires on my wife's Accord!
by biddlev on 08/23/2008My wife took her 2008 Accord to Honda Cars of McKinney for it's first oil change. She mentioned to the service advisor that there was a light displayed on the instrument panel. It turns out that it was the low-pressure warning light for… the tires. The service advisor gave her a hard sell on filling the tires with Nitrogen to reduce the possibility of this happening in the future. So instead of just checking the tires and adding air, she was sold a $40 procedure to replace all of the air in all the tires with Nitrogen. What a scam! This is the first time in 20 years of owning Honda cars and having them serviced by Honda delaerships that I feel that my wife was taken advantage of. So much for getting factory authorized service from a reputable dealership. I can only guess what the markup on this is and what incentives are given to the service advisors to push this "snake oil" onto customers who are not technical enough to see through it.
Thank you, Big John! We strive for 100% satisfaction, and it is great to see you had such a positive experience with our team here at Honda Cars of McKinney. We appreciate your awesome review and feedback and look forward to working with you again
by Jennifer Gomez on 02/22/2023