Honda Cars of McKinney

We've been using Honda Cars of Mckinney for our vehicles (sales and service) for the past 15 years. Always in the past, we have had a good relationship with the folks and management in the service department. I could always count on my wife taking her car in for service and being treated with respect and honesty--no high pressure sales tactics, no fake stories about things wrong with her car. I'm educated as an engineer and know just about everything there is to know about the various subsystems of an automobile; I just don't have time to change oil and do repairs. In the past, Mckinney has done all of our maintenance and several substantial repairs for us--all of which very good experiences. I have referred numerous friends to them and bragged on their honesty and integrity. However, for the past two years, things have been changing. We have experienced an increasing number stories about things 'wrong'. In the most recent visit, my wife reports the service technicians bringing dirty air filters and other components into the waiting room to pressure some of the senior folks into more services. In that same visit, my wife was told that she needed several thousand dollars worth of repairs immediately. They scared her so bad that she called me to say she was afraid to drive the vehicle off the lot. When she got home, I reviewed the service report and inspected the vehicle. And I most certainly classify all of the items they 'warned' her about as preventative maintenance items at best--most of which were unnecessary or were not necessary yet. It is clear to me that Honda Cars of Mckinney has had a change in philosophy; either that, or they are near bankruptcy and are taking desperate measures to make payroll, etc. I recommend other long term customers who are experiencing this to search elsewhere. I know we will. regards.