Honda Cars of McKinney
Customer Reviews of Honda Cars of McKinney
Review type:
Purchase of new car
Purchase of new car
by Leone01 on 09/30/2023Hugo Castellano was an excellent salesman in assisting us with test driving various cars until we settled on the Accord model.
New Honda Ridgeline Purchase
by ChadM1971 on 04/23/2023The dealership is all of the stereotypical things you think when it comes to the purchase of a new car. Price online is about $3k less than what is marked at the dealership. They pre-install dealer accessories onto all of their vehicles… (Lo-Jack, tinted windows, mud flaps, etc) which raises the price of the car/truck. These are nothing more than options that cost them a little money and time but lets them get an added $2k out of the purchase price if you pay the price on the window. Also, finance team tried to get me to pay for a discounted 3 year oil change service. I declined. I did however find in my glove box that Honda provides complimentary service for the first 2 years or 24k miles. The dealer was hoping to get 3 years of service, and essentially pocket 2 years of fee's. Finally I did purchase an extended warranty as I do with any car purchase I have ever made. I specifically told them that the warranty can not be tied to their dealership as I do not live close by. Warranty should allow me to go to any Honda dealership for service, which they agreed it does. I now have emails about my extended warranty (I have only had the truck a few days) that indicate that I have to take the truck to the dealer for any warranty work. If that is the case I will be dropping the warranty and getting a different option that allows for any Honda dealer. The jury is still out. Only good thing is the Ridgeline is an awesome buy. I would not tell you to steer clear but I would tell you to stick to your guns on the price and look at other dealerships to compare. I made them remove the pricing for the dealer upgrades and got what I wanted because they had a large amount of Ridgelines on the lot and they wanted to make a sale.Excellent car buying experience
by ESI6583 on 03/04/2023After researching on line for a “new” used vehicle we found one that was very appealing to us at Honda cars of McKinney. We called to verify it was available and spoke with a very personable salesperson named Oni. We set an appointment time… and went for our test drive. The car was exactly as described and Oni made the test drive and buying experience one of our best ever. Even the finance phase, usually a beat down was a breeze and we were done in a very short time.ErSI6583, thanks so much for taking the time to share your recent car buying experience with Oni with the world! We appreciate the opportunity and hope you enjoy your new vehicle for many years to come.
Amazing team
by Big john on 02/20/2023Even for a simple oil change they really do an exemplary job. If they can handle the small stuff this well you know they handle the big things as well.Thank you, Big John! We strive for 100% satisfaction, and it is great to see you had such a positive experience with our team here at Honda Cars of McKinney. We appreciate your awesome review and feedback and look forward to working with you again
Oil Change/Tire Rotation
by Gheimer91 on 09/10/2022Excellent service is always provided and the texting makes it so much better these days between customer and service department.Thank you for your wonderful 5-star rating of Honda Cars of McKinney!
Finance Department
by Henry Ntende on 08/18/2022Terrible finance manager Billy Snopik. He wants to sell you items like car warranty, tire plans, gap insurance, oil changes that are highly inflated. For example if you shop for a new Honda warranty go online to Saccucci Honda in Rhode… Island a 8 year 120,000 mile warranty costs $ 1,400 compared to $ 3,700 that he was offering. (You can apply online after the car sale and get this same warranty at a fraction of his price) He says the dealership will make less money if you don’t but his extra packages. He blocks you from getting American Honda Financing with an APR of 1.9% and instead only provided Fifth Third Bank that has an APR of 5.99%. The way around is to refinance the loan right away after you walk out of the dealership. He gets upset when you put down a substantial down payment and pushes you to get a 72 to 84 month loan term even if you can afford a 24 to 48 month loan that he will make less money . Buyer be aware and don’t go to this dealership. The sales men are excellent but the finance department especially Billy Snopik is terrible. Shop online for a Honda Warranty and never buy one from Honda Cars of McKinney. It will save you thousands of $’s.Henry, at Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call our Customer Service Manager, Bill directly at 972-569-4236.
Great Job!
by DWallis22 on 06/30/2022Came in and looked at a few vehicles with Chris Nordmeyer. He did a great job with us showing the vehicles very professionally. We def will return to do business.Thank you for taking the time to share your experience with us, and please do not hesitate to contact us if we can be of assistance to you in the future.
Great experience
by Dwalk97 on 05/31/2022Chris Nordmeyer helped us while looking for a Honda Accord. He showed us the features as well as the extras that they offered. He was very helpful and respectful.Great Job at Honda Mckinney
by TxRider55 on 04/29/2022Chris Nordmeyer helped us and did a great job and was very professional. I will tell my friends and family to come here and be taken care of.Thank you so much for your wonderful review and kind words for Chris and our team, TxRider55! It means a lot to all of us and we are so happy to have you as part of our Honda Cars of McKinney family!
Great experience at Honda mckinney
by SuePosey on 03/26/2022updated 03/31/2022Great Time, very quick and professional. Will come back and see Chris N and Bryan M again. Thank you.Always Incredible Service!!
by NMorgan on 11/01/2021THANKS AGAIN, Steve Knowles for your working me in for an emergency dead battery. We know we can always count on Honda Cars of McK service dept and on your excellent care!Wonderful! We appreciate you taking the time to share your experience with the world, NMorgan! If we can be of any assistance to you in the future, please do not hesitate to contact us.
Great service
by Nikki H on 10/04/2021They are the best. Jim is the reason I come back.Thank you so much for your wonderful review and kind words for Jim and our team, Nikki! It means a lot to all of us and we are so happy to have you as part of our Honda Cars of McKinney family!
Amazing experience
by MCASTRO on 07/09/2021Amazing service. Wasn't able to schedule an appointment but rather came in as a walk in and with in an hour and a half maybe 2, tops. My oil change and tire rotation was done. Very surprised and very much appreciative of this amazing… service.MCASTRO , we're happy to hear you had such a positive experience with our team!
Highly recommend
by Tia Chappell on 07/03/2021Ask for Miranda! She is very friendly, professional and knowledgeable. She was able to help with every question we had and never felt rushed or like an inconvenience!!!Wonderful! Miranda is such an awesome part of our team here at Honda Cars of McKinney and we are so happy to hear about your excellent experience with her. If we can be of any assistance to you in the future, Tia, please don't hesitate to contact us.
Friendly service and great results
by Molly C on 07/01/2021Brian in Service was super nice, I was able to get high quality service and the communication was incredible.Hi Molly, thank you for sharing your great experience with Brian Schapeler in our service department at Honda Cars of McKinney. We appreciate your business as well as the high 5-star rating and look forward to your continued business in the future. Have a great day!
Another Home Run
by 11193518 on 06/03/2021I have been using Honda cars of McKinney for almost 20 years and have received great service. I trust them 100% to fix what needs to be fixed and to do an excellent job while doing it. And I have only been disappointed one time when they… could not fix a break problem on my 2006 civic and I had to trade it in for a 2008 civic. They have great employees working there who are friendly, personable, and knowledgeable.We are so happy to read such a great review about your experience with our team and thrilled to have you as part of the Honda Cars of McKinney family! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
customer service
by johnny wain on 06/02/2021great service and professional and courteous staff.Wonderful! Thank you for taking the time to share your excellent experience with the world, Johnny! If we can be of any assistance to you in the future please don't hesitate to contact us.
Honda HRV 2021 AWD
by Balaji V V on 05/23/2021It was a good exp today and got all questions answered and a swift closure of the deal to satisfaction . Great response from sales side from Allen and help by Ron as well.Congratulations on your new vehicle, Balaji! We are thrilled to hear of your excellent car buying experience and look forward to working with you again.
Honest service repair recommendations
by NFMorgan on 05/21/2021We do appreciate Steve Knowles’ style of dealing with customers. His honesty in making repair recommendations each time further increases our trust in his credibility. Thanks for having both qualified and caring service staff there for… our family! Noel MorganNoel, thanks for your praise and kind comments about Steve and our team here at Honda Cars of McKinney Your kind words and praise means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Jon
by 2015 Honda on 05/14/2021Service consultant Ron Tranka explained in detail the maintenance that was required. He also let me know what could wait and what needed to be taken care of right away. Based on discussions with Ron, it made sense to take care of… everything. I have been taking my cars to him for years and he always makes sure nothing is missed once the care is finished. I can't say enough about the service department in general. Great place to get your car worked on and maintained.Thank you so much for your wonderful review, kind words and recommendation for Ron and our Service Team, 2015 Honda! It means a lot to all of us and we are so happy to have you as part of our Honda Cars of McKinney family!
Best Customer Service
by Happy Tina on 05/12/2021Purchased a 2021 Honda Pilot SE. My 2nd Honda Pilot from this exact dealership 9 years ago. No hassle, no pressure. Overall amazing buying experience. I initially made an appointment with Trae Gibson. Great first impression. I chose… Trae because of the great reviews of him. Billy Martin is an excellent salesman. He knows the vehicles and could answer any questions I had. I already had picked out the vehicle online and gave them the VIN. Again, excellent customer service. Brought me the exact vehicle. The entire process was almost pain free. There’s always the uncomfortable negotiating the final cost. I highly recommended Hondacars of McKinney - especially Billy Martin and Trae Gibson.Congratulations on your new Honda Pilot, Happy Tina, and thank you so much for taking the time to share your excellent car buying experience with us! Billy and Trae are both wonderful assets to our team and we appreciate your kind words and recommendation for them both and are grateful to have you as part of our Honda Cars of McKinney family!
Chad, at Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call our Customer Service Manager, Bill directly at 972-569-4236.
by Jennifer Gomez on 04/25/2023