El Dorado Chevrolet
Customer Reviews of El Dorado Chevrolet
Review type:
Love our Blazer!
Good dealership
by Simoshe on 01/16/2023They handled me well and made certain that everything was in order before I arrived at the dealership. Brian was very courteous and respectful, and he answered my question thoroughly; he went above and beyond to provide exceptional customer… service.We're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
2022 Trail Boss purchase
by Wilkinson on 07/22/2022I just didn't feel like the follow up and coordination was good on a couple of upgrades I had done. Sales staff is unresponsive and I was promised a tint upgrade at my expense only for them to tell me it was already done to the legal… limit. No follow up, thanks or call to see if everything was satisfactory. Not much customer service.😍
by Christy on 05/28/2021John Bernius was great!! Very helpful!2021 Chevy Tahoe
by TangoSierra1 on 01/17/2021Took a long, long time to fin a Tahoe with the specs we wanted. They searched out for hundreds of miles to no avail. Then right after the don uses ran out one appeared, and cam from a dealer in the area. We asked for floor liners, still not… in after a week. Our trade-in has not been paid off which is costing us money each day in car payments and insurance since it is still not paid off. So lots to be unhappy about. THE ONE SHINING LIGHT WAS THE SALESPERSON. SHE DID EVERYTHING SHE COULD TO MAKE IT SMOOTH AND PLEASANT.Open recall - Safety related issue
by El Dorado Chevy McKinney on 12/30/2020You are welcome for the undeserved one star, lets just imagine there is a minus in front of that rating and we are good. I experience with El Dorado Chevrolet started due to the open recall on a safety related issue with the power… steering. As this vehicle is my sons first car learning how to drive and already knowing of the open recall we decided out of an abundance of caution to take the vehicle to El Dorado Chevrolet to have this issue looked at and either fixed or ruled out. Turned out the issue was not the part covered under the open recall however it was tied to the power steering but the only way to be certain this error being displayed on the dash was not related to the open recall was to take it to the stealership to confirm, due to a safety related concern we though this was the most prudent decision. The service rep who helped us at first was affable however, once presented with the other fix (and quite frankly the fix was more than the cars worth) I politely declined. After giving it some though I reached back out to the service advisor to request they waive the diagnostic fee due to the open recall and the safety concern with this party failing and the loss of steering, the guy was not only unwilling to even discuss it but also smug. Look, at the end of the day $100.00 won't break me but it just didn't feel right that the only way I could rule out an open recall that involved a total loss of steering was to take it to the stealership. Lesson learned, the funny thing is that we will be in the market to purchase another vehicle soon however, I can assure you it will NOT be from El Dorado Chevrolet.Mike V.
by Mikevin on 01/01/2019Sam was a pleasure to deal with and he made me a good deal on a new Chevy 1500 LTZ.My new ride
by Alrightnow on 12/03/2018Our associate was Madi and he was wonderful. He was attentive and answered all of my questions. I highly recommend him to my friends.USED CAR ~ BRIAN MACE
by Jerry on 11/18/2018We had been searching for a great used car under $10,000 dollars for our 17 year old son, we had looked at Eldorados used lot but we didn’t see anything that caught the eye so we searched on the lot in Sherman and found a 2013 nissan altima… loaded with all the bells and whistles for a little more than what we wanted to pay so they went and picked the car up for us which was about a hour away got it all ready not knowing if we were even going to buy the car for sure...They did all of this in just hours of us telling them we were interested in the vechicle. Brian Mace and manger Jason Lawing were absolute wonderful to work with out of the new car lot at Eldorado. They came down on the price so we were comfortable with what we were paying and the finance dept was such a beeeze to go thru. We decided on the car and a hour later our 17 year old was driving off the lot. We would highly recommend them and if they don’t have something on there lot they will go it! The extended warranty they offer is a great choice as well, it covers everything and honestly it didn’t raise the payment a crazy amount. They do inspect there cars from top to bottom or the car wouldn’t be on there lot it would go to auction but with a used car you can never be to careful but this car is very CLEAN, I was super impressed actually for how clean it is with it being a 2013.Jonathan Clayton is the best!
by Jonathan on 09/24/2017Our experience with Jonathan Clayton was spectacular. He was very easy to work with and we feel that we made a fair and honest deal with Eldirado Chevrolet because of Jonathan. He didn't pressure or hard sell us, instead he treated us… with respect and listened to our perspective. He's the one of the top car dealers with whom we have ever interacted. Gus in finance was also very helpful. Overall, our experience at Eldirado was a positive one and we will rely on Jonathan in the future for all of our car needs!!Great experience!!!
by Sandra on 07/16/2017Josef made our car leasing experience easy and painless. He was very friendly and helpful. I specify my needs and budget, and he and the manager were able to offer me a great deal. No hassle!!! I will recommend El Dorado Chevrolet to all… my friends.AWESOME
by AWESOME on 05/11/2017updated 05/22/2017This by far was the greatest car buying experience that I have had in all my years of trying to purchase a car. My salesman was awesome Haytham Awadi, I told him what I wanted and where I want my payment to be and he made it happen. Thanks… to all that had there head and brains in on make my care experience buying the greatest.Poor management and terrible customer service
by chiefan on 04/06/2016The worst new car sales purchase I ever experienced. I had to fire my salesman due to lack of communication and terrible customer service. After that I was pawned off to several sales people to help complete the sale. Very disorganized and… poor management is what I experienced. If it wasn't due to that particular vehicle that caught my eye I would of taken my business else where. I've been yelled at and disrespected right on the showroom floor by two different sales managers. BUYERS BEWAREFinance guy needs to go..treats you like crap
by jchapa on 03/30/2010So, he kept us in finance for more than half a hour while our kids were waiting. Telling us pointless facts about his life. I asked him to hurry up, we have the kids waiting on us, he got upset. He then quizzed us about who were… were. [violative content deleted] we are your [violative content deleted] Customer!! Kept talking about Jail, and fraud and what a good cop he was.Great Job
by RandyHoll on 12/03/2008I bought a car back in march...When I walked on the lot..just like all the other dealers, I figured that I would be trampled by sales people. They let me look around for a few minutes and then ask if they may be of help?They didn't… overwhelm me with inate questions before we found a car... Wow sombody was really interested in my needs. With out boring you on the whole deal...it was the best time I have ever had in buying...I have since sent a couple of friends there and will not buy anywhere else...By the way had to take the car in for a problem with the A/C...another good job...Less than Awesome Experience
by jdkx2 on 01/10/2008I urge anyone doing business with El Dorado to listen carefully to every word and carefully review the contracts. Buying the vehicle was a tedious, all-day affair that should have been accomplished in a very short time. There were no… credit issues. There were no price issues. There were double speak issues. I stayed and I bought because it was the vehicle I wanted at the price I wanted to pay. I wanted a lease, I was trading in a lease, I always lease but that was not good enough for them. They wanted to hustle something else that was, according to them, in my best interests considering my situation. They had no idea what my situation was so how could they know what is best? When we finally got to the the finance office the very nice F&I fellow stated they liked to "give" a maintenance agreement to all of their customers. I thought this was right neighborly of them - nice texas boys. Unfortunately I did not read the contract as well as I should have and discovered the following day that give meant I paid for it. I wrote to the dealership owner cancelling the agreement and asking for my money back. I never heard from the owner of the dealership. I heard from lackeys who promised things but only delivered "checks lost in the mail". After 3 months of this nonsense I filed a complaint with the BBB, the Texas State Attorney General and GM Corporate.We may not be hearing the whole story...Just my thought
Awesome Experience!
by neutron1998 on 12/28/2007I have now purchased two vehicles from El Dorado Chevrolet. The sales staff is professional. I had to haggle over a few days, but we got an awesome deal, plus they got us financed at 1.9% with GMAC when Toyota wanted to give us 16%.… Both my salesman and the finance guy were very nice and professional. I will definately go back to El Dorado.I have heard more positive than negative. That tells me that I have a good chance coming away a happy and satisfied customer. That is a rare find these days and I hope to have a similar experience looking for a jeep wrangler.
GREAT CUSTOMER SERVICE
by AntsPats on 11/10/2012updated 05/21/2025This dealership went above and beyond to make my deal happen. Iam very very pleased will definately continue to buy from them.On behalf of El Dorado Chevrolet, I want to thank you for visiting our dealership and for trusting us to assist you in your recent vehicle purchase. We work hard to go "above and beyond" for our customers, thank you for recognizing that in us! If you have any questions, please feel free to reach out, we are happy to help! "Like" us on Facebook and follow us on Twitter for exclusive discounts and content! Joe Aguilar - General Sales Manager (972) 569-0101 jaguilar@eldoradomotors.com
Outstanding service, Happy customer
by ddooley1 on 04/05/2013updated 05/21/2025I have a 2004 Avalanche with 250,000 miles. The only ones to open the hood have been the folks at El Dorado. At 190,000 I had a new (not rebuilt) transmission installed and had some trouble with it just the other day. It was under warranty… and my service consultant put me in a new Tahoe to drive and they fixed mine good as new and had it back to me the next day. The entire group there is wonderful and make buying and owning a car from there a great experience.David, thank you so much for visiting El Dorado Chevrolet, we love hearing from our happy customers! Our service team is dedicated to providing the best customer service possible. We appreciate you recognizing our service consultant's effort to provide you such a "great experience." Please do let us know if you need anything at all, we look forward to seeing you again soon for your next service visit! Find us on Facebook and Twitter for exclusive offers! Best, Joe Aguilar - General Sales Manager (972) 569-0101 jaguilar@eldoradomotors.com
Superior Service
by wyndrifter on 05/15/2013updated 05/21/2025Since my first visit in 1999 to my recent visit I have always experienced Superior service at El Dorado. Nice to know that there are dealers who treat you like one of their family.Thank you for leaving such a positive review about your experience with El Dorado Chevrolet! We are thrilled that our team has been able to serve your automotive needs for such a long time. Long-lasting customer relationships are the cornerstone of a successful business, so we would like to extend our sincerest gratitude for your patronage. We look forward to seeing you again soon! Be sure to check us out on Facebook and Twitter for specials to the service department. Regards, Joe Aguilar - General Sales Manager (972) 569-0101 jaguilar@eldoradomotors.com
Purchase of Impala 1LT with some add-ons
by volney1 on 04/03/2013updated 05/21/2025Our salesman, Tim S., helped me with information for insurance, On Star, the add-ons for the Impala LT, and taking care of removing the Toll Tag from the windshield of the trade-in. All round a great help beyond the sale.Thank you for taking the time to leave your honest feedback. The El Dorado Chevrolet team works to provide a great service experience for our customers. It's great to know Tim was able to make this happen during your visit. We look forward to serving you again in the future! For great offers and exclusive content, visit us on Facebook and Twitter! Sincerely, Joe Aguilar - General Sales Manager (972) 569-0101 jaguilar@eldoradomotors.com
I came, I saw, I liked, I bought.
by mac1945 on 09/24/2013updated 05/21/2025I came in, I had questions, they were answered, I told Eldorado what I needed from them to make they deal, they complied with my requests and we closed the deal. 2nd Tahoe I have bought at this dealership and both were pleasant experiences.Thank you for this excellent review! I'm pleased to hear we were able to work with you to make the deal happen. We strive to provide our customers with exceptional service. We hope you're enjoying your new Tahoe! Come back and see us again soon. Don't forget to follow us on Facebook and Twitter for current offers and promotions. Regards, Joe Aguilar, Sales Manager - jaguilar@eldoradomotors.com
Chevrolet Silverado 1500
Chevrolet Silverado 2500HD
Chevrolet Traverse
It's simple....it's about you....our customer.
Family owned and operated for over 60 years, our goal is to continue providing superior customer service along with transparency and relaxed atmosphere. Our strive to achieve this goal has earned us the coveted Dealer of the Year award for the last four years in a row.
Labeled as the first “Green” dealership in the U.S....El Dorado was built with the environment in mind. From skylights that illuminate the service bays to our future addition of solar panels, we are proud to reduce our carbon footprint and to be an example for other local businesses.
Come see the difference.....all roads lead to El Dorado.
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Authorized Parts Store
- English
- Spanish
Jenomes, we're happy you found our staff to be so supportive during your experience here at El Dorado Motors, INC.. Until the next time we meet, take care!
by Beckett Adams on 04/25/2025