Customer Reviews of Gene Messer Volkswagen
Review type:
Gene Messer VW - Kyle Hind
Great service
by Lovemyvw5 on 04/03/2019Efficient and friendly service, every time!Great!
by Lbaker_99 on 03/28/2019Loved Ben. He made everything so easy for me. I'm a first-time car buyer, so of course it was nerve wracking, but Ben really helped make me feel great about my purchase! The finance guy was a little rude, but I typically just assume it's… becasue I'm young. All of that aside, I will definitely be buying my next car from Gene Messer VW.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great service before during and after the sale!
by Fatboybug on 03/28/2019I am so glad to have gotten my last bug from here. They have always gone beyond what I expect from sales, and always from service. It's worth the drive.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
2011 Tiguan
by avilae44 on 03/23/2019Final price was 300 over estimate and individual prices were higher than what was quoted to me (ex. Was told an alighnment would be 49.99 ended up paying 79.99).Hello and thank you for bringing your service work to my attention. I am sorry for what you experienced and I would like to make up for it. Can you please contact me when you have a moment? John Kneisel - Service Manager - jkneisel@GeneMesser.com
Best in the west
by Coopduster33 on 03/20/2019Had a trade in looking for a more affordable transportation. I went to Gene Messer Volkswagen and was assisted by Ronald Thigpen and Nathan Rameriz that gave me a great deal and walked me throughout the transition. Both have outstanding… customer service attentive and highly recommend either candidate if you are looking for a new or used vehicle. Thanks guys.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
The BEST dealership in Lubbock Texas!!!
by HoneyandLily on 03/18/2019For a wonderful experience buying a new or used car, go to Gene Messer VW! Ben Jacobi is the renowned VW dork , ( no seriously he really is), and is the official resource for all things Volkswagen! We have had Ben help us buy 3 new… Volkswagens in 4 months!!! He will spend as much time as you need answering any questions you have, and is never at a loss for informative answers. It is so comfortable, and there is no haggling , nor high pressure tactics here. If you need any vehicle, Gene Messer Volkswagen is where you need to go! You will be so happy you did!!Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Good Service
by Steelman on 03/14/2019Found the car I wanted, quick and easy deal. Will go backThank you for your kind words! We look forward to your business with us again!
New Atlas Owner!
by JessicaD on 03/03/2019We went to Gene Messer because they had better prices and more variety in the VW Atlas and were definitely not let down. Even though we were there for hours and we were all tired we appreciated the positive attitudes the whole staff had… throughout the whole process.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Easiest and quickest car buying experience
by Jessmarie23 on 03/02/2019They made our car buying experience very quick and easy I was coming in from out of town so we were able to set almost everything up over the phone and they stayed way late after hours to get everything set up for us so we could take our… car home that day, their prices were fair and they were all friendly and helpful! Thank you to Benjamin for helping us with our car buying process!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Car Purchase.
by LindseyC22 on 03/01/2019Kyle H. helped me get into a lifetime changing car for me, I appreciate his time and effort. This process couldn't have gone any better. Amazing guy!Thank you for your kind words! We thank you for your business and look forward to your next visit!
Feel like I was cheated
by Katherene on 03/01/2019Essentially I feel as tho I was cheated. Paid $240 for an oil changed (with a 29.95 coupon) and replacing the air filters. I had ask for them to look at the ac vents that weren’t working told the charge would be 85 for an hour of diagnostic… which I did feel was fair but don’t feel in any way what I received was worth $240. Will be looking for another place to get my Volkswagen serviced. I have had my Volkswagen for 2 years and have always been satisfied in the past. But today was completely different I won’t go back.Thank you for bringing this to my attention. I apologize that your recent service visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at PHONE. I look forward to speaking with you. Joe Broderick Service manager jbroderick@GeneMesser.com
2018 Armada
by NM_Armada on 02/26/2019Great customer service. No pressure from any staff. Easy process from start to finish.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Awesome experience
by EdRiah_2016 on 02/14/2019Had a awesome experience Bailey was amazing to work with and very friendly. Highly recommendThank you for your kind words! We thank you for your business and look forward to your next visit!
Dishonest dealship
by hhn12345 on 01/23/2018I am very disappointed about this deal. They sell me a car with engine problem. I brought a car 2014 VW CC. The VIN number is WVWBN7AN4DE570430. The day I drive back home, the error sign in the panel just came up. And I go to this deal… for engine service for three times in just two weeks. Finally, it was found out that the turbo charge has some problems, and it cannot be fixed in couple of days. At last, they refunded me just the money for the car but never for the tax and other fees. I lost about one thousand dollars, and I was really frustrated in that two weeks.Were sorry that we werent able to meet your expectations. If there is ever anything we can do for you in the future, we hope youll give us the opportunity to earn your business back.
Dishonest dealership!
by AmirhosseinJ on 10/03/2017After 9 month, I found out the Jetta that I bought was wrecked! They didn't disclosed that the car was damaged and has a painted hood, bumper and right fender. Don't do business with this dealership. They refuse to accept the… responsibility. Dishonest dealership!Weâre sorry that after further attempts to resolve your concerns with your vehicle we werenât able to meet your expectations.
Gene Messer Volkswagen Lubbock is dedicated to providing you with an ownership experience worth raving to your friends about. That includes new models (i.e., the Jetta, Passat, Beetle, GTI and Golf, financing and everything in between, including genuine Volkswagen parts & service.
Among the many things drivers notice and appreciate about our new Volkswagen lineup, is its diversity. That said, there are a few resounding favorites, such as the Jetta, Passat, Beetle, GTI and Golf. To see what all of the fuss is about, simply drop by Gene Messer Volkswagen Lubbock and take a spin.
Rather spend a little less on a car and save a little more for retirement, a down payment, or dream vacation? We totally understand: new cars aren't for everyone. As such, we also have an expansive array of low-mileage, well-maintained used cars for hitting the roads of Lubbock, Wolfforth, Slaton and Levelland.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's wonderful to hear that Kyle made your car-buying experience easy and efficient! Recommendations like yours speak volumes about his professionalism and dedication to customer satisfaction. We're glad that you had a smooth process from the test drive to paperwork and that you were able to drive out in less than 90 minutes. Enjoy your new vehicle!
by Sara Thurston on 04/26/2024