Gene Messer Volkswagen
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Dealership Service Review
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Feel like I was cheated
Written byon 03/01/2019
Essentially I feel as tho I was cheated. Paid $240 for an oil changed (with a 29.95 coupon) and replacing the air filters. I had ask for them to look at the ac vents that weren’t working told the charge would be 85 for an hour of diagnostic which I did feel was fair but don’t feel in any way what I received was worth $240. Will be looking for another place to get my Volkswagen serviced. I have had my Volkswagen for 2 years and have always been satisfied in the past. But today was completely different I won’t go back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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customer_svc on 03/09/2019
Dealer Response
Thank you for bringing this to my attention. I apologize that your recent service visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at PHONE. I look forward to speaking with you.
Joe Broderick
Service manager
jbroderick@GeneMesser.com
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