Gene Messer Volkswagen

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Gene Messer Volkswagen
7007 University Ave, Lubbock, TX 79413 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
(31)
Recommend:
Yes (5) No (0)
Service Rating
(26)
Recommend:
Yes (15) No (0)
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Dealership Sales Review

sales Rating
2011 Tiguan
Written by avilae44 on 03/23/2019

Final price was 300 over estimate and individual prices were higher than what was quoted to me (ex. Was told an alighnment would be 49.99 ended up paying 79.99).

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
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customer_svc on 03/27/2019
Dealer Response
Hello and thank you for bringing your service work to my attention. I am sorry for what you experienced and I would like to make up for it. Can you please contact me when you have a moment? John Kneisel - Service Manager - jkneisel@GeneMesser.com
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