Customer Reviews of AutoNation Acura Gulf Freeway
Review type:
Pleasant Buying Experience
Service
by Jennifer T. on 09/16/2025Every Autonation employee that I encountered was very friendly. Mario, my service advisor was very helpful and transparent throughout the entire process.Hi Jennifer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional Customer Service
by LauraAych on 07/28/2025I recently had to bring my car in to be serviced for a warranty issue (a latch failure on the back hatch) and Richard was so helpful. He communicated with me via text to let me know what was happening as it was happening. I had to wait for… a part to come in and I was given a loaner car overnight so they could double check their work. It was a very good service experience.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Auto Service
by SJBH123 on 07/04/2025Excellent auto service on my Acura RDX. My service person and the service attendant were very thorough in checking my auto. He pointed out what really needed to be done this time and what could wait for the next time.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service!
by Original K on 05/05/2025I appreciate the transparent communication, including sharing videos taken during inspection. They did a good job and the work was completed in a timely manner. Rich was great!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer
by elag2005 on 05/01/2025The waiting area is comfortable and the snack bar is a plus. Friendly staff.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service department!
by Sonny Beicker on 04/23/2025Great service dept. Very fast turnaround!Hello Sonny, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Pleasant Buying Experience
by Al Grazis on 04/23/2025My Sales Rep, Candice Garcia, did an excellent job in explaining the various configuration options available on the RDX. My trade-n situation was a bit unique (2 cars) and she was very helpful in the logistics of getting them both to the… dealership. Definitely would work with her again. Finance department was OK, not too high pressured.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
great experience
by Pam Faust on 06/21/2024We had a great experience with AutoNation. Isaac Garza was polite and professional. We also had a good experience with the Finance guy Dylan (I can't remember his last name). Everyone was polite, professional and knowledgeable about the… Acura products.We are pleased to hear you had such a positive experience with us, Pam! Drive safe, and we'll see you on the road.
Acura MDX purch
by DennisW on 06/21/2024Candice our sales lady was very knowledgeable about the MDX and its systems. She went over the various trim levels and help us find a vehicle that fit our needs and price range.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Gulf Freeway. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
CPO vs New
by Dymongirl on 04/28/2024To be honest an Acura was never on my mind to purchase. I had went with a friend to look at a vehicle and to say Acuras caught my eye was an understatement. My salesman (Touney) was very accommodating in showing me the different trims. The… “closer” as I nicknamed him (Kirk) was patient as well. I walked out three times before deciding to purchase. Everyone involved tried to make sure I got what I wanted. I ended up choosing the certified preowned (2600 miles) because I liked the interior better vs the new. Something about the new; probably the color combination didn’t sit well with me. Even though I paid a higher interest rate with the CPO I am a happy owner!!!Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Gulf Freeway! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Overall great service, but department was under staffed :(
by Ms. Myles on 03/17/2024I always experience great service and customer service however, the wait was longer than normal due to only two service representatives present. I came in on a Saturday morning and left 3 hours later for an oil change, and break fluid. I… attribute it to lack of personnel on staff for a busy Saturday. I have never experienced this in the past. The leadership team needs to make proper adjustments to correct this problem with staffing properly. It’s not fair to the customer or employees.Hi, we are deeply disappointed by your experience at AutoNation Acura Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2050. We hope to hear from you.
Edmunds
by Oscargomez85 on 03/11/2024FriendlyHi, your wonderful feedback and rating mean a lot to us. If you ever need help, just give us a call. Happy motoring!
Great experience
by KarimHassan on 02/18/2024Great customer service from the sales team, easy and straightforward to deal with, enjoyed working with CharlesHi Karimhassan, it is great to read such wonderful comments about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Owner
by Eric Lord on 02/05/2024Detailed but informative and helpfulHello Eric, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
RDX
by Jared Mo on 02/02/2024Experience with sales went pretty smoothly. Financing was a little pushy as far as trying to get me to get an extended warranty.Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2050 to discuss what we can do to help.
Need Service, Bam This Is The Place to Go!
by Carrie S on 01/04/2024Needed some basic oil change and yearly maintenance done and an issue with the A/C. Matthew suggested Doing the maintenance then we could reschedule the A/C inspection. Which we did. He hooked us up with a courtesy car and the repair took… an extra day which was predicted. Repairs were done and the car was washed and ready when I got there. In and out in 5 minutes.Hi Carrie, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Gulf Freeway. Please don't hesitate to reach out if there's anything additional we can do for you.
George
by GeorgeTLX on 01/02/2024This is our 5th vehicle purchased at Auto Nation Gulf Freeway Acura and we could not be more pleased. Our salesperson Charles has sold us other vehicles and he is the best. Because of his follow up we purchased the 2023 TLX “S” Type.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Basic service.
by PaulaWW on 12/15/2023We always have good service for our basic oil changes. I wish they would start having the car wash available without having to wait an hour because we never get that anymore. It's not worth waiting an hour for them to start the wash.Hi Paula, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (713) 489-2050 for further assistance with moving forward. We hope to hear from you in the future.
great experience
by Dong Feng on 12/14/2023I recently had my new RDX undergo its first maintenance. Matthew provided excellent assistance and answered all my car-related questions in a professional manner.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
First Maintenance Experience
by EhRob1167 on 12/11/2023My experience was excellent. They were very friendly, fast and thorough. Within minutes of dropping it off I was receiving a video recording of the review of my filters and other items that are in included in the service.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AutoNation Service Review
by SJBHTX* on 12/11/2023I began with AutoNation Acura League City, TX when I moved here in January 1916. I purchased a new 2021 Acura RDX in 2020. Bud Peung has continued to keep old car and now my new car in excellent condition. This service department is run… extremely well. I am always able to get the service I need in a very timely manner. I feel safe driving my auto wherever I need to go. Thank you, Bud and thank you AutoNation.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 04/25/2025