AutoNation Acura Gulf Freeway
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Dealership Service Review
service Rating
Overall great service, but department was under staffed :(
Written byon 03/17/2024
I always experience great service and customer service however, the wait was longer than normal due to only two service representatives present. I came in on a Saturday morning and left 3 hours later for an oil change, and break fluid. I attribute it to lack of personnel on staff for a busy Saturday. I have never experienced this in the past. The leadership team needs to make proper adjustments to correct this problem with staffing properly. It’s not fair to the customer or employees.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Nia Sterling on 03/19/2024
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Acura Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2050. We hope to hear from you.
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