Texan Dodge Chrysler Jeep Ram
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Customer Reviews of Texan Dodge Chrysler Jeep Ram
Review type:
Honest Straightforward Experience
by Frank on 05/01/2025
My salesman Chris was very open and honest. He was not high pressure at all. All he wanted was the right fit for our purchase. The management team was also very transparent and easy to work with. Finance was patient and easy as well.… I’d buy another Jeep mostly due to the great experience I had with Chris and the rest of the team at Texan.
159 reviews
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Honest Straightforward Experience
by Frank on 05/01/2025My salesman Chris was very open and honest. He was not high pressure at all. All he wanted was the right fit for our purchase. The management team was also very transparent and easy to work with. Finance was patient and easy as well.… I’d buy another Jeep mostly due to the great experience I had with Chris and the rest of the team at Texan.Great experience
by Chad on 02/23/2025Just purchased a new truck from Texan DCJR. It was a great experience. The price was reasonable, the sales persons were very helpful, and above all they were honest. I called ahead before visiting the dealership to hopefully avoid… wasting my time. Everything I was told over the phone was honored in person. I can't ask for more out of a dealership.Privileged Online Salesman
by KnighMAR on 05/16/20231st time online buyer and I will never do again! I live 30 miles from dealership and I knew which vehicle I wanted. I do want to say the website is well put together & works well for online shopping. Only good part of this buying experience… tho! I thought that by starting the process online, I would save myself time & the hassle of perhaps driving to the dealership multiple times. I definitely knew I wanted to come in to do a test drive, but that’s it. I figured I could docu-sign the final contract. Additionally, I had own finance and knew for the most part which vehicle I wanted. Again, 1st time buying online. All I needed was a descent salesperson to help with 1st time remote buying process. Instead, I got a bad communicator with little knowledge of Ram heavy duty trucks. Keep in mind this model is 6 figures MSRP at the moment. Regardless, I went ahead & bought a 2023 RAM 3500 Limited. I know I didn’t have to buy from here, but ultimately the vehicle had all the features I was looking for for my need. At this point, it was definitely not a connected retail experience at all! Finally, as part of the agreement, the salesman agreed to deliver vehicle as soon as we closed the deal. I rushed to close deal as early as possible in the morning and did so for the sake of early delivery. However, salesman determined the earliest delivery would be in the evening same day. I decided to just drive 60 miles round trip to pickup the truck. I really needed the truck, and I had it in my possession in a couple of hours, no thanks to salesman. To top it off, I didn’t even receive a courtesy thank you from the salesman. No text, no email, just a kick in the a$$! Horrible online buying experience!!!Bait and switch! Terrible service.
by Matt M on 04/25/2023One of the worst service departments in system. I scheduled my appointment for the first thing in the morning to hopefully get in and out as quickly as possible. When I arrived I was told that they needed my truck for the entire day to do… a 5 minute software update. WTF! If that was the case then I should have been notified the day prior and not the morning of. Sadly this is not the first time. Terrible! Go somewhere else.Dodge Ram 1500
by Austin Veteto on 09/01/2022Emilio helped me today with my purchase of my new 1500 Ram Laramie. He was very professional, polite, and honored everything he said we would do. I would refer anyone to this dealership and buy other vehicles here in the future.Trade in made easy.
by Happy buyer on 05/20/2022Very professional team. From start to finish. Knowledgeable and helpful. Very patient. I highly e recommend.Great experience
by Jane Doe on 05/10/2022Mr. Weaver was an awesome sales person! He was kind and patient, not pushy at all, kept us updated throughout the credit pulling and vehicle prep process. I did come in with a vehicle already chosen and an outside loan so that helped… decrease the amount of “haggling” you usually have to do with sales members. Overall good place and would recommend.no pressure, just service
by Obed on 05/05/2022My wife went to look at new pickups....Jorge Bautista was the man she talked to. She called to tell me she found one that she wanted and told me that Jorge had taken time with her and answered all her questions and did not put any pressure… on her or try to rush her. When I went to pay for the truck and pick it up I found that Jorge treated me the same way... excellent service and no effort to rush into anything. I would tell anyone who is thinking about a new vehicle but does not want to be pressured to buy, to go see Jorge.It was great
by Eugene on 05/03/2022There were very professional.Dodge Rebel
by Mickey Leisure on 03/17/2022Sales staff was good. I don’t like having to buy a $3000 protection for paint and interior that is dealership installed and added automatically, which does not show up on the sticker price. This is false advertising and just another way to… up profit. I would caution any of my friends about what I feel is a scam on the dealership part. This will be a last time buy from Texan Dodge.Ok, I have a response from the general manager and he has promised to look into the situation and make things right. We’ll see how that turns out.
SalesDepartment
by Renelle Pratt on 02/11/2022Salesperson was a great seller to me . He explained everything to me very well.Good Customer Service
by Jericho on 02/02/2022Great customer service and time spent finding the car I need and also actually want for a fair price. Thanks!buyer beware
by imintexas on 02/02/2022Would have loved a zero star option. Texan Dodge sold a car to me which they had previously fraudulently sold to a thief who had stolen someone's identity to make the purchase. The thief then performed major modifications on the car. Texan… Dodge did not disclose this information to me prior to my purchase of the vehicle and I only caught them in their deception because I found the receipts for the alterations inside the car, as well as the Texas Buyer's Tag Receipt with someone else's name on it, not mine. Texan Dodge took advantage of me as a female buyer; they sold a used, modified, altered, and stolen car to me as "brand new," and they refused to accept responsibility for their manipulative and dishonest tactics in selling this vehicle to me. In the sale of my Challenger, Texan Dodge omitted and misrepresented material facts regarding my vehicle; I suffered a financial loss as a result; and I would not have purchased the vehicle if I was aware of the material facts at issue. I have contacted the FTC, Texas DPS, Dodge Corporation, and the Harris County Sheriff’s Office. If you are at Texan Dodge in the market for a 2021 Dodge Challenger WB 392 SRT ScatPack (granite in color) with about ~2500 miles on it, be sure to crawl under it to see if it has a muffler delete and ask for an inspection report which was completed AFTER these mods were performed on 1/18/22. Also check exhaust, suspension, and the legality of the window tint, which was not done by the dealership. Lee lied to me about every aspect of this transaction, which I canceled and still have not received the written confirmation of cancelation which I requested.Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Greg Wilhelm gwilhelm@texangm.com
Well done
by Mckinnon on 12/19/2021Well done. Mr. Vaca and his team were efficient straightforward and very helpful and made it possible for me to execute on a complicated transaction. He and his team deserve quite high praiseDevonte is The Best Sales Person
by R and L on 12/17/2021Great Service, attention to customer service. Very satisfied!!The best customer service
by Marquita on 12/02/2021I had the best experience ever!! I worked with Sammie and Alton 2 of the most helpful individuals there is. They made me feel comfortable with my decision didn't pressure me to get just anything. Made sure I got what I wanted with the best… rates. And I didn't stay in there for hours!! Thank you sooooo much you guys did an awesome job and I really appreciate you bothExcellent experience
by Bryan W on 11/23/2021It was an excellent experience from first contact to drive out. Needed small part replaced before sale was completed and it was done in no time, no extra waiting or return visit. Very knowledgeable sales person.Awesome
by Cory Ebron on 11/16/2021Friendly, very detail & knowledgeableGladiator- Glad
by William Reeves on 11/13/2021My experience was great Simple and friendly Thank youI will definitely be doing business with Texan DJ again
by Sherry Krushall Lane on 10/28/2021Our sales person was great, and finance dept took us back quickly. We were in and out in no time!!Awesome salesman!!!!!!!
by Edith on 10/06/2021Great customer service and attention to detail. He made sure he went above & beyond to help complete my purchase. Very knowledgeable and persistent. Thanks for all your help Jorge!
About our dealership
Thanks for taking the time to share your experience. We want all of our customers to be happy with the time spent in our store so we are evaluating your review to see what we can do to make things right. Thank you. General Manager Greg Wilhelm gwilhelm@texangm.com
by Greg Wilhelm on 03/17/2022