Customer Reviews of Mercedes-Benz of Houston Greenway
Review type:
Used GLK purchase
GREAT SALES PERSON
by GLC 300 on 02/23/2024I just wanted people to know that I had an excellent experience at Greenway Mercedes-Benz, the sales person Carolyn PELLEGRINO was exceptional on product, knowledge and handling of the whole procedure of purchase. I would highly recommend… using this person again, the sales manager and finance Director as well went out of their way to help us out and got the deal done I would recommend this dealership and these people highly I do purchase quite a few cars per year and I will continue to purchase cars from the dealershipHi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.
Great experience
by Yvette M on 02/23/2024I was in need of a car quickly after my old one died. My son recommended Mercedes-Benz Houston of Greenway Pre-owned dealership. Talk About a seamless process. We had seen a car online that hadn’t made it to their dealership yet. We met… Michael the Director of Sales and Cade, our salesman. They couldn’t have been nicer and more helpful! Cade had me drive a model like the one I’d seen, answered all my questions, and it was easy as that. When my car arrived He showed me all the whistles and bells and gave me his number to text or call with any questions ( which I did when I couldn’t remember some of his instructions.). A fantastic experience. I highly recommend this dealership if you’re in the market for a car! And by the way, I LOVE my new car❤️Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! Thank you so much for being one of our valued guests and we look forward to your next visit!
Love my new GLC300!
by Kathleen on 02/21/2024I had an awesome experience at Mercedes-Benz Greenway. They made sure I was taken care of. Excellent customer service, Ryan was very helpful explaining all the features and details of my new car and made sure I was happy with my new… purchase. Everyone was very welcoming.Hello Kathleen, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. If you ever need help, just give us a call. Happy motoring!
Great service
by Devon47 on 02/11/2024I recently purchased my Mercedes-Benz E-Class.and it was a very nice experience for my first time. Everyone was very helpful from the sales department to the financial department overall I had a great experience.Hi Devon, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Watch out for the Finance team!
by James King on 02/09/2024While Ryan the Salesperson was good, friendly and courteous. The process was slow and the financial team provided the wrong interest rate and sent the wrong paper work on multiple occasions.Hi James, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2111 to discuss what we can do to help.
Amazing team
by Zahia Bela on 02/09/2024Sales team and finance team were very helpful and made everything to make us satisfiedHi Zahia, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! If you ever need help, just give us a call. Happy motoring!
Mercedes-Benz of Greenway Houston
by Sal's 550S on 02/05/2024Have been a customer for over 2 decades. Started with my C class then E class and NOW THE S- CLASS. SERVICE HAS ALWAYS BEEN FIRST CLASS. There is another Benz dealership closer to my residence. I just do not feel comfortable going there.… GREENYWAY is the way! Honestly!Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Mercedes GLE
by M.Zaitoun on 01/31/2024I had a good experience with the sales person Ryan & Cody. They were fully professional 👍🏻Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by C. Cook on 02/02/2024Service advisor was amazing and work done was on point. Went over and beyond to make me happy.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr Roger Maki
by Roger Maki on 01/20/2024We found the pre-owned 2021 E350 in an on line add on Friday evening. We reviewed the vehicle Saturday AM and brought it home the next week after it completed full inspection. The sales staff was terrific.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Very attentive and friendly
by Betsy on 01/17/2024I had such a great experience with Mercedes-Benz Greenway. I never felt pressured to buy and I never felt like I didn't belong. Isiah was wonderful from start to finish and got me in my perfect car! He took the time to help me find the… right car for me! Everyone was very friendly and helpful. I highly reccomend this dealership!Hi Betsy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! Thanks again for the recommendation, and have an amazing day!
Impeccable Buying Experience
by Roxy on 01/17/2024I recently purchased a GLC 300 and was extremely pleased with the service I received upon walking in the door. Everyone I encountered was extremely courteous and professional. Doryen was my sales rep and I would highly recommend his… services. I couldn’t be more pleased.Hi Roxy, thanks for your praise and kind comments about our team. We appreciate your recommendation of Mercedes-Benz of Houston Greenway and we hope to be of service again in the future.
Inconsistent
by TeeMillz on 01/17/2024I purchased my car from another dealership but have an outstanding warranty and wanted to take advantage. It was easy to schedule and arrival was smooth-ish. My name was not on the calendar but I received confirmation. Once we worked… through that, my person arrived asked what I wanted done although i added to my appointment. I was shuttled to work. I was told they would communicate via text my person did more calling than texting. Also, when I was told their findings, the 1st question was where did I buy the car? Instantly I'm worried thinking I purchased a lemon when in fact I needed an oil change (too much oil added) and my brake pads will need to be changed in the near future. I moved forward with oil change but had to get pricing provided. I also asked for pricing on the brake pads and have never received. I was not told how to get a shuttle back. I was told my car could be picked up via text. When I arrived I waited, no information was provided outside of what was done and my car would be delivered outside the doors. I watched other people get true one on one service including walked to area and how to navigate pickup. I did share with my person, who asked again upon arrival where I bought the car from, which is still not important based on the identified issue that they should work on delivery of information. I had to ask 2 additional people how do I pick up my car. Bottom line. I will not return to this location for anything ever. Perhaps systemic training of how to work with potential customers could be had by all, as I leave out what another employee did/did not do upon arrival.Hi, we truly appreciate your feedback. We strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Well done.
by Blake on 01/17/2024Mercedes-Benz Greenway handled my repair very well and my car was shiny and clean at pickup. Thank you, Elena!Hi Blake, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Last minute Christmas purchase!
by Laura J on 01/15/2024I've been driving Mercedes for 30 years and had decided to purchase a car that would take me into retirement. A car that wasn't a Mercedes so I sold my S550. However, when at the last minute i decided to just take a look at the showroom,… I found a wonderful sales woman and walked out with another MB! She was so knowledgeable and professional. What made me think I would want anything else?Hi Laura, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Compre de Range Rover
by Pedro H on 01/09/2024Excellent service, efficiency in service, quick response, delivery of the vehicle with all gasoline services, oil and fluid changes, and delivery with an excellent internal and external wash, I am very grateful to the seller. MR Joseph for… his excellent service.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Service at Mercedes Greenway
by LC@gmail on 01/05/2024I had a car emergency on Thanksgiving weekend. The service department was great about taking my car in on Friday and having it fixed on Monday.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Patrick is great!
by Gabrielle L on 12/11/2023See Patrick at Greenway. He’s so kind and will take care of everything you need. Always in good hands!Hi Gabrielle, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. Please don't hesitate to reach out if there's anything additional we can do for you.
Used Car purchase! Great Service and Fast!
by CarlosDanger on 12/08/2023I Bought a used car at a great price! Went in and no haggling needed. Finance guy wasn't too pushy either! Overall great experience!Hi, we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Maria Ayala on 12/06/2023Very good customer service. Everything on timeHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Saleman
by Leo Dinh do on 12/01/2023Very helpful , very gentle and kind person gave me all the details I need for my purchase.Hi, thank you for your kind words and this wonderful review! Drive safe, and we'll see you on the road.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Olu, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Moses Jenkins on 06/24/2024