Mercedes-Benz of Houston Greenway

I purchased my car from another dealership but have an outstanding warranty and wanted to take advantage. It was easy to schedule and arrival was smooth-ish. My name was not on the calendar but I received confirmation. Once we worked through that, my person arrived asked what I wanted done although i added to my appointment. I was shuttled to work. I was told they would communicate via text my person did more calling than texting. Also, when I was told their findings, the 1st question was where did I buy the car? Instantly I'm worried thinking I purchased a lemon when in fact I needed an oil change (too much oil added) and my brake pads will need to be changed in the near future. I moved forward with oil change but had to get pricing provided. I also asked for pricing on the brake pads and have never received. I was not told how to get a shuttle back. I was told my car could be picked up via text. When I arrived I waited, no information was provided outside of what was done and my car would be delivered outside the doors. I watched other people get true one on one service including walked to area and how to navigate pickup. I did share with my person, who asked again upon arrival where I bought the car from, which is still not important based on the identified issue that they should work on delivery of information. I had to ask 2 additional people how do I pick up my car. Bottom line. I will not return to this location for anything ever. Perhaps systemic training of how to work with potential customers could be had by all, as I leave out what another employee did/did not do upon arrival.