Customer Reviews of BMW of Houston North
Review type:
Best experience in purchasing a vehicle that I can remember.
by Jim S on 05/22/2024
Chase was pleasant to work with and hope he was as honest as I felt he was.
266 reviews
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Bad Customer Service
by barhosh on 10/18/2008I had an appointment to test drive a 335i coupe. The sales person was not prepared and he forgot to call me to let me know that the car was sold the day before. I had to drive over an hour to get there! When I asked him for help on a… different car, he didn't seem interested in offering me anything and said that if I don't buy the car someone else will!....Don't waste your time driving all the way over there.Excellent!
by sixsixhouston on 08/03/2007Leased a new 335i Sedan, the salesperson Scott Clark was easy to communicate with and very knowledgeable. He was able to find the right car for me and I was in and out within an hour. The whole experience was great which is a refreshing… change from previous car buying experiences. I refer everyone to him and suggest you do the same.Nicolae B.
by bmwlover8 on 07/13/2013updated 05/28/2025I have purchased 3 cars from this dealership. Nicolae B. is by far the finest sales professional I have ever worked with. Not only did he work to get me the best deal he confirmed working for me after the purchase. He defines customer… service. On a scale from 1-10 I give Nicolae B. a 10.5. I will buy again from this dealership.2010 X5
by bob1027 on 06/02/2013updated 05/28/2025Got a great deal on a great SUV that is sweet. Anthony D. took great professional car of me. Bob NussmeierBob, We're so happy to hear that you were well taken care of by Anthony and the rest of the team. Please don't hesitate to contact us with any questions and we hope to see you in your new vehicle on the road soon!
Great experience
by Drgholi on 06/30/2013updated 05/28/2025I had a great experience at BMW of houston North. I went there to test drive a car with no immediate intention to buy one. However, I ended up getting one because of the good offer they gave me. I found the staff freindly and supportive,… especially Benjamin C., who is a great advisor. I found his technical knowledge of the car superior and his personality charming. I highly recommend BMW of Houston North.Awesome Sales Team
by lwelch1 on 01/26/2014updated 05/28/2025I purchased a 2013 528I from Nicolae B. and he was very informative about the car and answered all my questions. So far I'm very pleased with my new car. I haven't had service yet but will comment later on that. :)Excellent Sales Service and Support
by BLoBy3 on 03/25/2014updated 05/28/2025This is the third BMW I have purchased and I can truly say that this has been the easiest and most satisfying car buying process I have had with buying cars. My sales advisor was very knowledgeable about the car's features, was able to… answer all of my questions, keep me up to date on the delivery process and fulfill my requests during the sales process. Also, the support didn't stop after buying the car. I received periodic follow-ups checking on how the car is performing and if I had any questions. All in all, Austin did a job well done.Great Experience
by ivory5 on 08/21/2013updated 05/28/2025If you are looking for the best Sales Representative at BMW North, look for Ed S. He is the best. We bought 2 BMW's from him just this year and he is very efficient and very helpful. I live in The Woodlands, but sacrificed driving to BMW… North just to get the best and exceptional service from Ed.3rd BMW Owned, 2nd Purchase BMW North, Great Experience
by Johny_11 on 02/27/2013updated 05/28/2025This is my 2nd experience purchasing from this dealership. Both were great. I actually go out of my way to use this dealership because of terrible sales experience with Momentum West....salesman there had the nerve to write me a nasty email… after I didn't purchase a car there. Back to BMW North, TJ Rennie was my salesman both times. He is excellent, very experienced and had good suggestions during the buying process. The first car I purchase was a 2 year old used 550i, I called and negotiated a price over the phone with TJ and came and closed that same day. I was expecting some kind of change to the deal or lots of upsells...etc. No, it was straight forward and not a hassle. I just recently traded the 550i in for a nearly brand new 2013 650i. Again, another great experience with TJ. Just a few thoughts in general in purchasing a BMW car. Service at the dealership ANY dealership is a bit of a pain. Typically loaner cars are not available on short notice. I recommend that if you want a BMW and are concerned about service, you consider finding a mechanic and body shop to handle small things that don't require going to the dealership. If you are going to the dealership for brake jobs, oil changes, alignments, and other non-dealership necessary service you might be annoyed. Secondly, you should do your homework and research your own financing options, know what car you are interested in and the differences in options/pricing, and be aware of how popular/rare certain models are. I see a lot of reviews complaining about the sales experience that sounds like uneducated buyers. Some models are more available and thus have more flexibility in pricing. Also if you cannot qualify for financing with your own bank then consider that your in a weaker negotiating position than someone who can. So in general, the more you pre-plan and prepare for buying the car the better the experience will be and likley the better you will be able to negotiate.Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive customer experience and were glad you are satisfied. Happy motoring!
DEMETRES K. - NEW CAR SALES
by carlebeck on 05/30/2014updated 05/28/2025We just wanted to express our feeling regarding Demetres K. in New Car Sales at BMW of Houston North on how he made buying a new BMW an enjoyable experience...When we first arrived at the Dealership we felt that we had someone that was on… our side...Demestres was friendly, very professional, and knew his product inside and out...The thing that impressed us the most was his patience during the whole process... We highly recommend Demetres K. to anyone that is looking for a Salesman that not only represents the people he works for, but the buyer as well..,.Great experience with Ed S.
by Jim9757 on 01/31/2013updated 05/28/2025It was a ppleasure purchasing a car there. I tried several other dealers and they had the best selection and Ed was a pleasure to work with. Got what I think is a good deal on a new BMW 535i. If you are in the martket for a luxury car, give… them a try.BMW of North Houston Great Reputation
by tpm4 on 10/03/2013updated 05/28/2025Drove from Pearland to BMW North Houston based on yearly awards and reviews.Purchased 2014 X3 on Sept.21,2013 and Sales rep.Austin O was outstanding in his approach to customer service .Austin responded to phone calls, texts and followed up… to see if we were enjoying the X3. General Manager Of BMW North Houston also made it possible to get the deal done. Written by Tim & Patti M.Great experience
by happy77065 on 08/14/2013updated 05/28/2025I have had a genuinely wonderful experience with BMW of Houston North. Two years ago, I walked in and test drove an X5 and was astounded by the friendliness of the staff. The sales representative was Benny Bui. He was friendly and not… pushy at all. I had indicated that I had just begun shopping and it would be a while before I made a decision. Two years later, I went back to the dealership, asked for Benny, and completed my purchase. This time, my wife test drove the vehicle also and we were hooked. Benny was very patient with us as was the Sales Manager and Finance Manager. The facilities are IMMACULATE and look new. This is a great place to buy a luxury performance vehicle without the worry of having to fend off pushy sales people.Thank you for your honest review! Our staff is more than happy to provide a setting that allows informed decisions to thrive. We are pleased you are currently enjoying your BMW X5!
Top notch dealer
by morales23 on 06/06/2013updated 05/28/2025I was very impressed with the whole experience. Hannelorre was the best!!!! The whole team from the manager to finance. I never felt pressured and the whole process was a snap.BMW X5
by gschmitz6163 on 04/11/2014updated 05/28/2025This is my 5th BMW and I have to say my sales rep. Hannelore B. went the extra mile to keep me as a satisfied BMW customer. There was a time were I seriously considered leaving the BMW family for a Range Rover but Hannelore took the time… and after explaining all the details and features about the new BMW X5 she won me back and I am glad she did. I am so impressed with the quality and safety this car offers - well done BMW - well done HanneloreContinuity of quality service
by montgomery73 on 07/02/2013updated 05/28/2025I have used this dealer for service for 18 years (5 different cars). Although the service prices have risen dramatically through this period, they touch all the right bases (appointments easily made, prompt greeting by service advisor,… prompt diagnostics of problems with charges to be expected, often with options, no pressure or overselling, work usually completed when promised, car washed when ready, and quick and easy payment).BMW of North Houston
by jim_s3 on 08/11/2013updated 05/28/2025Plenty of 2014 Inventory to choose from. Sales client advisor Hannelore B. was extremely thorough with the entire sales process. We had no trouble after her expert guidance setting up all of the advanced technology on our new BMW X3 . Great… car. Great dealership. Great experience.Excellence
by Hottness on 04/25/2013updated 05/28/2025Just purchased my first BMW 328i and am loving it. TJ R. spent a lot of time with me looking and in the end made everything happen by finding me just what I wanted making the process efficient and thorough. The team at BMW North are very… professional and understandably proud of their products. Excellence sells.Hello and than you for your recent purchase. We appreciate your business. Please let us know if you need anything else and we look forward to serving you again soon. Happy motoring!
Thanks for a good experience!
by g550driver on 12/14/2013updated 05/28/2025I'd like to thank Benny B. (salesman) for his professional and friendly attitude. I was all over the field in regards to what kind of car I wanted and price range.. Benny took the time, treated me with respect and helped me make a decision… to purchase a 2013 328i. What I really valued about Benny is that he never pressured me into making any decision, he always followed up before and after the sale and I look forward to doing business with him again! Thanks Benny!Outstanding Service BMW Houston North
by KThomas14 on 07/01/2013updated 05/28/2025BMW is outstanding in the leader of performance vehicles. BMW also provides outstanding customer service and helpful, knowledgable sales employees that are always ready to go the extra mile! Steve C. is a GREAT salesperson at Houston North… BMW, go see him!Excellent Service with a Jovial Smile
by Roady72 on 07/09/2013updated 05/28/2025It was 4th July and we'd headed out to buy a car. At Hyundai the low level really showed upon entering. We drove a little further out on 45 and pulled into BMW, one of the only other dealerships open. Stacey worked with us well, picked out… 4 cars to meet our criteria and went through the pros and cons, let us test drive them and was VERY patient with my initial indecisiveness. Stacey and management are really friendly, made the whole experience enjoyable and very professional. I've already recommended Stacey Allen to friends who are looking for a car. She made my first purchase of a BMW everything it should have been PRESTIGE!!....
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Jim, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 05/24/2024