Audi West Houston
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Customer Reviews of Audi West Houston
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by Pauline on 05/24/2025
Artmeii helps answer all the questions, and everyone working professionally. Very impressed.
97 reviews
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Great experience with Stephanie Penagos
by D Bradley on 09/02/2024Stephanie did a great job of taking control of the sales process to ensure we felt and were treated like a valued customer. No back and forth with finance regarding offers, just to the point to get the deal done.Hi, thank you for taking the time to leave a review for us at Audi West Houston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
My First Audi Experience
by Hope Leal on 08/13/2024updated 08/20/2024Brian Perez was the nicest and most well mannered sales person I have ever dealt with. A real pleasure doing business with this young man, very professional, everyone was. The whole process was quick and easy.Hope, we are so pleased you enjoyed your visit to Audi West Houston! Please don't hesitate to reach out if there's anything additional we can do for you.
My 1st Audi
by Nolagirl on 08/04/2024updated 08/14/2024I had the most amazing experience at Audi West Houston! My salesman, David, approached me and my husband in the most polite manner. He wasn’t the typical car salesman vulture. He listened to what I wanted in a car and found the perfect one.… He explained the features in detail and made the test drive a comfortable experience. The finance manager, Joseph, was also very friendly and not pushy. This was the smoothest car buying experience ever!Hi, congratulations on your first Audi! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Audi West Houston! Please don't hesitate to reach out if there's anything additional we can do for you.
Great Experience
by Happy A5ers on 08/06/2024My wife and I leased a new Audi yesterday. We test drove the car at 6:30, fell in love with the car and then had a super friendly, knowledgeable and efficient salesperson named Kendall take care of everything for us! She stayed beyond the… 7:00pm closing and we were out of there by 8:15 with our new car! Amazing! Thank you to her and the finance people that came together and knocked out the deal! Great teamwork.Hi, thank you for taking the time to leave a review for us at Audi West Houston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Gopal raju
by Gopalraju on 07/25/2024Excellent team at Audi West Houston. Very knowledgeable and caring for customer satisfaction. Great product knowledge. Addressed all our questions patiently. Explained Finance and service packages very transparently.Hi, we are so pleased you enjoyed your visit to Audi West Houston! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Bad Dealership
by Mike D on 01/12/2023Where do I start...We reserved our 2023 Q7 11/26/22 with a 1K deposit. We were excited and impatient in some ways as it wasn't supposed to arrive between 1/5/23 - 1/15/23. Anticipating and excited about this car, I even tracked the vessel… it was on as I work in the maritime industry. Come Saturday, 1/7/23 I get an email from Audi titled "The Wait is Over". I knew the vehicle arrived that day as the vessel had docked that morning. So Monday 1/9/23 roles around, knowing and respecting that our salesman was on vacation, we call Audi West to see or know if the vehicle was actually on the lot to make sure it was the right color & we wanted to test drive it. The person on the phone at the time said it was there. Tuesday rolls around, 1/10/23, I called Audi West to say my wife will come by to see the vehicle, the Salesman (not sure who this person's name was) said come on by. So my wife leaves work early and arrives at Audi West, and long story short...they sold our vehicle to someone else. Our Salesman (not naming anyone) at the time we reserved the vehicle was great. I have no quarrels with our Salesman as he was out on a much deserved vacation, I do have issues with upper management/other personnel at Audi West as to how they let this happen, selling a vehicle we reserved to someone else. This was supposed to be my wife's Christmas gift but it all got shattered this day, 1/10/23. I'm sure there are positive reviews / experiences by others at this dealership...but i wanted to write this to let others know as well as Audi West how immoral this was. We will be contacting the BBB and Audi Corporate on our experience.Mike, we are very disappointed to hear about this experience. Please reach out to our General Manager at (855) 627-2941, so he can address this situation directly, and we can restore your faith in our business. Thank you.
I did contact management. Nothing will ever rectify what has happened here. Audi Corporate will handle...that is the management I trust to remedy the problem, not Audi West's Management.
Discrimination at its finest! HIGHLY NOT RECOMMENDED!
by Jamayne on 09/27/2022I made contact with the dealership at 11AM inquiring if the vehicle displayed online was still available. I was informed at 11:23AM by Mr. Samir Khatib that the vehicle indeed was available. I informed Mr. Samir that I was very interested… in purchasing the vehicle that same day & wanted to immediately get started with the application via online to gain the approval. I was upfront with Mr. Samir and expressed that me & my husband was currently at work & that we had no interest in sitting at the dealership for hours. Mr. Samir explained that it was no problem and that the process was as simply as gaining the approval, then checking out the vehicle once we got off work. I stayed in communication with Mr. Samir throughout the whole day, providing him with me & my husband's personal information and all needed documents. I received a telephone call from the financing bank to confirm me & my husband's identity & was informed by the finance company that the approval was secure & that they would be notifying the dealership of this information. (Mind you) at this time I'm still in active communication with Mr. Samir in regard to the vehicle. I expressed to Mr. Samir at 6:15PM that my husband was getting off work and that we would be in route short to check the vehicle out. Mr. Samir responded, "Okay sounds good". While in route to the dealership, I received a text message from Mr. Samir stating "Hi Jamayne, I just finished with a client and another sales guy sold the A4. I might have another one similar to this". Confused, baffled, unprofessional, and very bad for business! I was approval for the vehicle, so why was me as a customer not taken seriously? Was it because were African American gay men in the market to purchase an Audi? Why were we not allowed to purchase this vehicle with a secure approval? Why is there lack of communication at this dealership where another salesman can underhandedly sell the same vehicle that has already been sold to another customer who has an approval and is in route for checkout with the vehicle? Once I arrived at the dealership, I overserved the vehicle in question still at the dealership. [non-permissible content removed] (who claimed he was the manager.... who I don't believe was the manager) expressed..."We don't hold vehicles around here because our inventory is very low...first come first served". I explained to him that no one asked you to hold a vehicle because Mr. Samir expressed at 11:23AM that the vehicle was still available, and I supplied you with all of my personal information & the approval has been secured by the financing company. The so-call manager calmly sat back in his seat & expressed that there was nothing that he was going to do to make this right. Even that the right thing that he should have done was show the new customers the same other A4 that he was trying to sell me after the fact & give me the vehicle that I secure an approval for. I'm highly education, clearing over 6 figures a year, with buyer's credit! I also have many years of experience as a finance director at a major car dealership in the Houston area, so I'm very familiar at how the car buying process work. I also have a statement e-mailed over from the finance company expressing to me the secured financing approval. I'm very disappointed that Mr. Samir and his "so-called manager" (who I later find out wasn't his manager) wasted my time & still has all of my valuable personal information. I know that this is not the values and morals that Audi West Houston stand for & I will continue to climb every platform possible until I can receive the correct information needed to address why African American gay individuals who are qualified not granted the right to purchase vehicles at Audi West Houston. I'm open & willing to continue this conversation. Mr. Jamayne Carter-Casey [contact info removed]Hi, we sincerely appreciate you bringing attention to the poor experience you had calling our dealership and visiting our Sales Department. This type of behavior is not acceptable and we would like to have the opportunity to discuss the incident in detail in order to properly rectify this situation. Please call our General Manager, Feras Maayah, at 2818993400.
Enjoyable New Audi Purchase
by OP on 09/09/2021I contacted Audi West Houston via their website. Stephen Reed, their Internet Sales Director, corresponded with me giving information and answering my questions. He also remained in touch ready to help while I was considering various New… Audi models. I told Stephen I would reach out when ready to move forward. Several weeks later, I made an unscheduled visit to Audi West Houston dealership. Cyrus Pope, Audi Brand Specialist, assisted me while I window shopped. He asked sensible questions and on my request showed me all the new and pre-owned vehicles in stock. He drove me around on a golf cart through out the dealer lot. From there, I ended up liking a new vehicle. Stephen picked up on my presence and he & Cyrus collaborated to help me strike a purchase deal. Stephen was very helpful, constantly in contact, assisted throughout the buying process, including finding the best solutions to conclude my car purchase. Stephen has also been actively following my new car purchase including helping me find the accessories I wanted. Overall, I great experience with Stephen @ the Audi West Houston team. Thank you!~~Op, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
Audi West Houston team is excellent.
by Ty on 06/17/2021I just purchased a new A8L from Audi West Houston and had a wonderful experience with Christian and Billy in Sales, to Curtis in Finance and Scotty and Richard in Service. This is my third Audi that I have owned and have always received… excellent Service and Support from Audi West Houston. I find that buying a car is easy, it’s what they do after the sale that counts. I have had excellent service and support from them. Scotty is my Service Advisor and knows his stuff. Always friendly and will do everything possible to ensure a satisfactory visit. Christian in sales did a great job working with me and made my purchase easy. Without a doubt I highly recommend buying your new Audi from the Audi West Houston team!Worst Experience Ever!
by LaTresha on 12/14/2018updated 12/21/2018This morning I had a horrible experience at Audi West. Truth be told, I have visited every Audi dealership in Houston and this one by far has been my worst experience. I saw an advertised price for a 2018 Q5. I arrived early, test drove the… car, and wanted to purchase the car only to be told that the advertised price was an error on the receptionist part. My sales representative Shawn was nothing but nice! However, in speaking to the general manager, he more or less told me "take it or leave it". To be honest, the discrepancy was less than $3000, $2493 to be exact. So although I was upset and truly felt that the dealership should honor the price, I was more so appalled at how the general manager was speaking to me. He was speaking to me in a manner as though he was doing me a favor by offering the vehicle above the advertised price. He told me they were correcting the mistake and would have it corrected within minutes. However, its STILL advertised at the price I came in for! So although I felt we could of reached a mutual agreement, I would rather go to ANY other dealership than Audi West to do business. In all my years of owing a luxury vehicle I've never been spoken to or treated in this manner. I actually seek out and buy luxury vehicles for the luxury experience! But the general manager needs more training on how to treat customers no matter what!Hi LaTresha, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If there is anything else that we can do, please let us know.
Worst Car buying experience ever
by Ruh_Rasir on 11/27/2018Stay away from this dealership especially from Mr. Donyell Livingston. I had an absolutely worst car buying experience ever... Mr. Donyell is nothing but [non-permissible content removed] dressed up in suit. After negotiating and finalizing… the price with us, he sold the same Audi Q7 to a different customer while we were waiting for the paper work to be completed. These guys has no ethics and do not care about any of their customers. All they care about is how much they can squeeze your money. We were not expecting this from a Audi dealership and were highly disappointed.Hi Ruh, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If there is anything else that we can do, please let us know.
Bait and Switch
by nesby on 10/12/2018An unethical, bait and switch company. Donât believe the advertised prices. Once you go in they quickly claim the price as âa mistakeâ and try to entice you with some garbage (much higher) offer. To compound the issue, the… misleading price is still posted on the web for other bait and switch suckers. Avoid this dealership at all costs. I will never be back.Nesby, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 274-5249. We look forward to hearing from you!
New car bought
by Bijan912 on 10/17/2017Lack of professional customer service ruined the joy of new car buying!My Q5 Service
by asabal2001 on 03/22/2017Audi of west Houston did a great job, keep up the good work.2014 Audi A7 30T Quattro 25K ServicE
by BernardEL on 01/11/2017Additional work: Install GPS update, Dynamic 4 wheel alignment, balance, cooling system fluid exchange, wiper2 replace, Very good work. The car drives like a new car again. I was a little surprised at the price finally charged for the GPS… update which was explained to me by the unexpected time taken to update the system software (8hours) without which the new GPS software could not be loaded.Audi West Houston
by emgraham2411 on 01/09/2017Excellent customer service without the usual car dealer pressure. My sales person, Trevor Hanes, made it a very pleasant car buying experience.Excellent Professional Service!
by HolteEndLion on 01/01/2017My Audi was recently serviced at Audi West Houston; it was excellent professional service and support right from booking the service through to picking up my Audi after the service. Josie Miller was exceptional in helping me book the… service, greeting me on my arrival for the service, keeping me advised of progress, and then reviewing the service with me when I picked up my Audi. Overall this was a great and very smooth first service experience at Audi West Houston. I look forward to continuing being an Audi owner and a very satisfied Audi West Houston customer for many years to come.Audi West Houston - Recall Campaigns
by DTB_Inc on 12/31/2016Gaylyn proved to be knowledgeable and eager to assist. Great Job !!Patricia Gorgoni
by Pdg0516 on 12/23/2016updated 12/30/2016Johzanne Miller was an excellent advisor. She was extremely kind, thorough, patient, and professional. She is an Asset to Audi.Buyer
by REGINALD1969 on 12/16/2016Great experience! Because of this experience, I look forward to purchasing again from this dealership. My experience with both sales and finance were great, they were knowledgeable and gave me direct answers to my questions.Audi West Houston an Excellent Experience.
by ElMarin1 on 12/16/2016I had a 7:00 AM appointment. The gates of the dealership were open when I arrived at 6:45 AM. I met Eric Ta, Audi Service Advisor, who introduced himself and prepared the paperwork for my first visit. He was able to review the history of my… pre owned Audi Q7 informing me of the previous maintenance. Erik was very attentive, articulate and interested in answering my questions, as well as, providing the necessary service to the vehicle. I was very impressed having never been in the facility prior to December 14, 2016. I had questions ranged from the extended warranty package that I had purchased to the size of the car tires. Erik addressed all my concerns. In waiting for my Audi Q7, I was surfing the Audi West Houston web site, interested in possibly acquiring another Audi. I was telephoned by Cory Christman, Audi Brand Specialist, and we discussed my interests in purchasing an additional vehicle. Later in the morning a gentleman approached me and introduced himself. It was Cory, generally, the IT Representative of so many firms remains anonymous. That was very nice of him to add that personal touch. The automobile was serviced for its 55K scheduled maintenance in a timely fashion. Honestly, I enjoyed the time that I had spent at the dealership, particularly Erik and Cory owning the 'experience.'
About our dealership
Thank you so much for your kind words! We strive to provide exceptional service and we are happy to hear that you were impressed with our professionalism. It's always a pleasure to assist you with all your questions. Thank you for choosing Artmeii!
by Kennedy Seaton on 05/29/2025