Audi West Houston

Where do I start...We reserved our 2023 Q7 11/26/22 with a 1K deposit. We were excited and impatient in some ways as it wasn't supposed to arrive between 1/5/23 - 1/15/23. Anticipating and excited about this car, I even tracked the vessel it was on as I work in the maritime industry. Come Saturday, 1/7/23 I get an email from Audi titled "The Wait is Over". I knew the vehicle arrived that day as the vessel had docked that morning. So Monday 1/9/23 roles around, knowing and respecting that our salesman was on vacation, we call Audi West to see or know if the vehicle was actually on the lot to make sure it was the right color & we wanted to test drive it. The person on the phone at the time said it was there. Tuesday rolls around, 1/10/23, I called Audi West to say my wife will come by to see the vehicle, the Salesman (not sure who this person's name was) said come on by. So my wife leaves work early and arrives at Audi West, and long story short...they sold our vehicle to someone else. Our Salesman (not naming anyone) at the time we reserved the vehicle was great. I have no quarrels with our Salesman as he was out on a much deserved vacation, I do have issues with upper management/other personnel at Audi West as to how they let this happen, selling a vehicle we reserved to someone else. This was supposed to be my wife's Christmas gift but it all got shattered this day, 1/10/23. I'm sure there are positive reviews / experiences by others at this dealership...but i wanted to write this to let others know as well as Audi West how immoral this was. We will be contacting the BBB and Audi Corporate on our experience.