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Advantage BMW Midtown


1305 Gray St, Houston, TX 77002 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (5) No (3)
Service Rating
Recommend:
Yes (68) No (8)
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Dealership Service Review

2 out of 5 starsservice Rating
Service Appointment
Written by B Todd A on 07/08/2023

I had an appointment at 9AM. I showed up at 9AM. I was ushered to the waiting lounge and didn’t get to meet with my service rep until almost 9:30AM. I got a ride to work after that. At 4:30 after hearing nothing I asked to be picked up at work and brought back to the dealership. I was picked up finally at 5:40. Upon arriving at the dealership I was informed that my car wasn’t done and asked to wait in the lounge. I waited until 7:20PM😏. $1,700+ later. I initially came in for a routine oil change but was upsold AC compressor service, wheel alignment, brake fluid change, fuel system cleaning and was also charged a $50 miscellaneous “shop fee”. Someone also left trash on my passenger seat. I would not recommend Advantage BMW Midtown btareHouston to any friends.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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