Advantage BMW Midtown
Dealership Service Review
I had an appointment at 9AM. I showed up at 9AM. I was ushered to the waiting lounge and didn’t get to meet with my service rep until almost 9:30AM. I got a ride to work after that. At 4:30 after hearing nothing I asked to be picked up at work and brought back to the dealership. I was picked up finally at 5:40. Upon arriving at the dealership I was informed that my car wasn’t done and asked to wait in the lounge. I waited until 7:20PM😏. $1,700+ later. I initially came in for a routine oil change but was upsold AC compressor service, wheel alignment, brake fluid change, fuel system cleaning and was also charged a $50 miscellaneous “shop fee”. Someone also left trash on my passenger seat. I would not recommend Advantage BMW Midtown btareHouston to any friends.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes