Team Gillman Subaru North
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Customer Reviews of Team Gillman Subaru North
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Buying experience
by Luis1970 on 08/23/2019They are not honest they add stuff to the deal without asking you and then tell you the bank required to add it the get the deal which is a lie happened to me many times and also to my friends, this always happens at the finance department… where you sign the papers. I will never buy from this dealer anymore they haven’t done anything about this issue so they don’t care about customer been screwed.Don't trust them!
by HugeMistake on 03/16/2019Made the mistake of trusting them in a used car purchase. Stupid, I know. Within weeks, it required thousands of dollars in maintenance and repair. THOUSANDS. I bought it as-is, so they refuse to even discuss making it right, even though it… broke down just two weeks after purchase. Ethically, based on my experience, the only difference between them and the lowest, sleaziest used car dealer is the fancy showroom. Trusting and buying from them was one of the worst decisions of my life.Best service ever
by Angela on 12/09/2018Best experience I’ve ever had! Not only was service quick, service was amazingly friendly. I was given one on one attention and all my questions were answered. The salesperson who helped me was Ann. SHE IS AMAZING! She was so extremely… helpful! She’s the best!Great new car buying experience!
by Melgar6 on 11/17/2018Working with Ann and Waleed was absolutely amazing!!! They made us feel comfortable with our new car buying experience. We really appreciated their expertise and knowledge of Subaru vehicles. I really enjoyed the fact that they took the… time to get to know us, they asked about our family and kids, and how we will utilize our new vehicle. With all this information, they were able to show us some great vehicles and finalize our decision. We love our new Subaru!Great Dealership Experience
by davidmc on 10/03/2018Being able to start the process online was incredible, from viewing the lowest available price to getting a trade in value for the vehicle being traded. Even working with Patrick Clausen via email, analyzing finance options versus leasing,… made it a very easy process that did not feel like a high pressure sale. Once an agreed upon deal was made, showing up at the scheduled appointment time to test drive the car, head to the finance department to complete all the documentation electronically and receive it on a flash drive, then back out to the vehicle to review the safety features and pair my phone up, I couldn't believe how easy the process was and the fact that we were only at the dealership an hour, maybe an hour and a half before we were back on our way to enjoy the weekend, was astonishing. Many thanks to Patrick and the team at Gillman Subaru North for the great experience.Awesome customer service, great people!
by Amaldon on 10/02/2018Great people and service! This is the very first time I'm buying a Subaru and honestly, my experience couldn't be better. Its not only about the car which is great by itself but also, the people who make you fall in love with, and they… did it.Professional & Efficient
by FrankSinatra on 06/30/2018I had purchased many vehicles in the past. I knew what I wanted and what I didn't. The salesman listened to my requests and did not deviate. Very professional and efficient. Completed purchase within an hour of arriving.False advertising. Excruciating experience. Stay away!
by sumbodyshero on 05/24/2018This is honestly the most excruciating experience I have ever had with any business. I have had many sleepless nights because of the stress it has given me. Now I understand the reputation that used car salesmen have gotten. These people… are straight up [non-permissible content removed]. The vehicle was listing at 5511 on their website, yet they charged me 6006. They rush you through the process and kick you out the door. You see no paper work: just a big tablet (in LANDSCAPE view instead of portrait, so you cannot see the top of the document). You cannot control anything: Taylor from finance just scrolls to the bottom and says "Sign here." He even warned us before we started and said "You don't want to be the first one to break this". They then give you the paperwork on a flash drive which you cannot open on your phone, so by the time you figure out that you've been screwed by their false advertising, it's too late. Every time you call, you are asked "Subaru or Acura". I tell them it's a Hyundai and they always give me an attitude. You are then transferred to someone who either has a full voice message box, or does not call you back for WEEKS. I asked Taylor from finance if the ~6000 was before or after the 2000 down payment. He said before. He either has no idea what he is doing or is a [non-permissible content removed], because it was AFTER. I did NOT go in there to spend eight grand. The two people I dealt with were Taylor and Jay Ali. Upon entering the office, Taylor was complaining to us about the previous customers and had a chip on his shoulder that he was not getting the respect he deserved because his name tag said manager (his words, not mine). Every time we saw him, he seemed frustrated at his job and his smile seemed really forced. Pretty much every thing Jay has said has been incorrect. He spelt my name wrong on the paper work, even after I brought it to his attention (this mistake is now cemented in stone). He keeps saying that I'm from Long Island and I have to keep correcting him that I'm from RHODE Island. We had to correct him about the trim of the vehicle he was selling us. I told him about the Gillman Promise and he didn't seem to know what I was talking about. He told me the chat window was just a robot and so what they said did not matter. I confirmed and took a screen shot proving that the chat window is a REAL PERSON. He told me that the car couldn't have been listed for 5511 because that is not a round number; I told him that the 6006 I was charged was not a round number either, so what in the heck kind of argument is that, especially when I have a PDF download of the web site listing which was downloaded the night AFTER I had bought the car. They were listing the car for a lower price online, even AFTER selling it to me for a higher price! Now they are telling me that the extra money is because of the service they did to the vehicle. THIS IS A LIE. There were cheerios and children's toys in the back of the vehicle. Let that speak volumes about the level of service you will get with Gillman. The windshield has about five cracks in it. There is a giant dent on both sides of the vehicle. The wipers sound like Pterodactyls. The car hadn't had an oil change in 10,000 miles, and my mechanic quoted me about 700 dollars in work that will need to be done to the vehicle, not including having the transmission changed eventually because no one ever changed the fluid and now it is too late to change it because the transmission will go into shock. PS: $189 "documentary fee". At my girlfriend's work, they charge a $25 documentary fee. SCAM! If they had just put "$189 documentary fee" on the website next to the price of the vehicle, I would have closed the page and never step foot in this place. All the taxes and fees added up to $718 (no warranty). I could have bought a car for that on Craigslist! From now on, that's what I'll do. No more dealerships, ever.Thank you for reaching out to us, your concerns are taken very seriously. We know our customers time is valuable and well take this as an area where we can improve moving forward.
Disappointed first time buyer
by RazolMahari on 03/29/2018I agree that the sales people are friendly (Walter and Johnny/Hassan) but: 1.Internet price did not include an extra $1400 reconditioning fee. Negotiated with the sales people who did everything they could to bring down the payment to 600.… Paid another 1750 (originally 1950) for bumper-to-bumper warranty. 2. Broken light was not replaced -- just screwed into place. The plastic housing is still broken and has sharp edges. When asked, answer given "We are not Chrysler" so they don't have the parts. Sigh. 3. Note to self: never buy a Chrysler from a non-Chrysler dealer. I gave 2 stars because of the friendly staff. My whole experience warrants only 1 star.Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. I would like the opportunity to talk to you more about the events that transpired. Please contact me directly so we can work on this together. The Gillman Honda Fort Bend Team - (281)341-2277
Great sales service!
by liapiaw on 03/06/2018Our salesman (Rickey) was very helpful and went above and beyond. He even stayed after closing to help me.Thank you for leaving us this feedback! We're delighted to hear Rickey went above and beyond to suit your needs! We'll share your compliments with him and if you have any questions or concerns, please don't hesitate to reach out! The Gillman Subaru Houston North Team - (281) 784-1000
Great service
by Rally_racer on 09/28/2017Steve Daunoy helped me throughout the whole process, worked with me when I decided what I wanted and stayed 2hrs after they closed to make the deal happen. Extremely helpful and willing to work to find what vehicle best fits you. Finance… was a little pushy with warranties but overall great experience.Thanks for the great review! Steve is an incredibly dedicated member of our team and we are happy to hear that he went above and beyond to help you. Let us know if there is anything else we can help you with. We hope you visit us again!
Best buying experience I have had in 42 years of buying.
by subienewbie5 on 04/25/2008This was the best buying experience I have had in the 42 years that I have been purchasing vehicles. I was not that knowledgeable of the Subaru line and the told this to the salesman (Chris) when he came out to greet us. He walked us… through the lot explaining all of the features on each model and told us about the technology used by Subaru for all its vehicles. We test drove a Forester then a Tribeca. Both were outstanding vehicles both in handeling, comfort and value. We decided on the Tribeca and the whole sales experience was wonderful. Everything from test drives, going over standard and optional equipment, safety features, the trade-in, the finance department and after the sale introduction to the service department was handeled with professionalism, honesty and with respect to the customer. There were no surprises at the closing of the sale and never under any pressure to purchase. A very stress free experience.Great experience
by MountainLover on 03/28/2014updated 06/10/2025Our sales rep (Felicia) was very friendly and helped us get a great deal. The sales manager (Edwin) went to another dealership and drove the Forester we wanted to this location. Great personal touch.Thank you so much for your review! We are always happy to see customers leave our dealership having a positive experience. We really appreciate your kind words for our staff and will be happy to let Felicia and Edwin know to continue their great service.
Subaru Outback
Subaru Crosstrek
Subaru Forester
Toyota Camry
About our dealership
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! The Gillman Subaru Houston North Team - (281) 784-1000
by dealerreply on 07/16/2018