Customer Reviews of Sterling Mccall Buick GMC
Review type:
Not a good service
by Yari Orantes on 01/12/2025There was an issue that the associate completely ignored. I even mentioned twice and he told me not to worry. When I got my vehicle back I saw that it was not taken care of.Engine light
by Danyeezy on 05/09/2024Grateful day. I scheduled and dropped off vehicle at 1000 on a Tuesday. I called 3.5 hours later to get an update. Service tech called me an hour later stating they can’t find an issue but would call Me back before 1800. Johnathan kept his… word and left vmail at 1650 stating I can pick up vehicle or give them more time to discover the engine light issue. I allowed vehicle to stay overnight as the engine light surfaced as “engine misfire”. I have three small Children so safety is paramount. I didn’t receive an update so I called ever 2.5 hours unable to reach anyone…despite being told my service clerk someone would call me back. I literally had to to go up to service dept in TX heat without AC to discover no progression on the vehicle. Gratefully, Aaron, did research with service dept and was able to not only get my vehicle completed but wash it also.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the lack of communication and the inconvenience you experienced when servicing your vehicle with us. I would like an opportunity to fix this and earn your business, please contact me at kcooper@sterlingmccallbuick.com. I look forward to speaking with you. Kimono Cooper, General Manager
A service department that goes the extra mile!
by Robtex2 on 02/09/2024My Yukon XL had a leak into the cabin from a frozen / ruptured washer fluid line. The Sterling McCall Buick GMC went the extra mile to insure I was covered under warranty. They saved me a ton of money. I really appreciate my service advisor… Esteban and the service management.We're delighted to hear about your positive experience with Sterling McCall Buick GMC! It's great to know that Esteban and the service management team went the extra mile to ensure you were covered under warranty, saving you money and providing excellent service. We appreciate your feedback and loyalty. Safe travels in your Yukon XL, and we look forward to serving you again in the future!
maintenance
by Bill chili on 01/21/2024was able to get in and out for a oil change, tire rotation and carwash in about hour and a halve.Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Oil Change
by NA41159 on 01/12/2024Scheduled an oil change service in advance as a wait on vehicle customer. Note, the point of scheduling in advabce is for the wait to be shorter. The day of service I waited for over two hours and noone updated me on my vehicle as I waited… in the lobby. Had to go look for the representative to ask what was taking so long. Turns out they were backed up on the car wash. Ended up returning my truck dirty after a long wait. If I hadn't gone up to ask, I would have probably waited another hour just for the car wash they offer.Thank you for your feedback about this inconvenience you experienced and the long wait time to have your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kimono Cooper, General Manager kcooper@sterlingmccallbuick.com
GMC Sierra at4x worst service in my entire life
by Slafroberts on 01/04/2024First oil change in my new truck. Asked them to look at some issues while they were at it. Mainly a noise coming from the left from over bumps. I was told the leveling kit I installed was causing the problem, but they couldn’t tell me how… or why. They actually couldn’t tell me anything about it. Because they refused to even look at the problem. I was standing right by the mechanic telling the service advisor that when he took the tire off and saw leveling kit he didn’t going any farther. I never once asked for it to be covered under warranty, never said I wouldn’t pay for the diagnostic. Told them I would pay for the repairs. They still refused to look at my $85k truck that has problems before the first oil change. I might add when I arrived to pick up my truck. There was no one outside, to greet me or inside for that matter. No one at the parts desk. Literally no one asked me if I needed help for a solid 20 mins. Finally I decided to set my alarm off on my truck from my phone. Still no one even seemed concerned. I finally had to walk to the back of the lot and grab an employee. This is hands down the worst service shop I have been too in my entire life. Stay far away from this place.Thank you for your feedback about this negative service visit experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kimono Cooper, General Manager kcooper@sterlingmccallbuick.com
Jonathan Marin
by Amelia T. on 12/13/2023I’ve been visiting this location for a year now, & every time Mr. Marin is professional, courteous, & authentic. He answers my questions & works with me authentically & genuinely. I come to this location due to the customer service… treatment if Johnathan.It's fantastic to hear about your positive experiences with Mr. Marin's customer service at Sterling McCall Buick GMC. Providing specific feedback about a staff member's professionalism and genuine approach can be incredibly valuable for the dealership management and the individual, reinforcing their efforts and ensuring consistent quality service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Sterling McCall Buick GMC Great service
by Truck lady on 12/04/2023I have been bringing my truck, to Sterling McCall Buick GMC, every since I purchased it, for service. The service is always excellent 👌. My truck still runs like it new. My service representative was a very professional person, and answer… all of my questions.It's great to hear that you've consistently received excellent service at Sterling McCall Buick GMC for your truck! Maintaining the quality and performance of your vehicle through our service is commendable. Having a professional service representative who addresses all your questions contributes to a positive service experience. Thank you for your business!
Oil change was good
by Alfredm on 10/31/2023Came in didn’t wait to long. Didn’t have an appointment. Worked out goodIt's great to hear that your oil change experience went well, especially without an appointment, and that you didn't have to wait too long. Efficient and timely service can make the process more convenient. Your positive feedback is much appreciated!
Scheduled Service
by Lawnman on 10/27/2023My service advisor provided a detailed and smooth process to service my vehicle.We are pleased to hear that your service advisor provided a detailed and smooth process for servicing your vehicle. A well-organized and transparent service experience can make a significant difference. Your feedback is appreciated!
Service
by Santiago on 10/19/2023Very professional and great service.We are thrilled to hear that you had a professional and great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Sterling McCall GMV Visit
by Frankdm on 09/09/2023Professional and efficient. We always depend on Aaron and his team to ensure our Suburban runs flawlessly for the whole family.It's great to hear that you find our service to be professional and efficient and that you depend on Aaron and the service team to keep your Suburban running flawlessly for your family. Dependable service is crucial for your peace of mind. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service at Sterling McCall is excellent
by Cspkiadm on 08/31/2023Everyone at Sterling McCall provides a positive experience. Basil is my Service Representative, and is always professional, courteous, and knowledgeable about my car. He greets me with a smile, and keeps me informed about the status of… my car. I trust Basil and Sterling McCall with my car!Thank you for leaving a Five Star review and for choosing Sterling McCall Buick GMC! We are thrilled to hear that we were able to provide you with an excellent service experience. It is great to know Basil and our service staff exceeded your expectations. Your business is greatly appreciated and we look forward to the opportunity to serve you again.
Ensuring your satisfaction is our ultimate goal and we are pleased to know that Basil provided a great service experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.
Oil change
by Carlos Garza on 08/09/2023The employee was very rude. I had an appointment at 8:am he told me it would takean hour and a half I said oh wow! It’s taken less with out an appointment cause I always bring it here anyway he kept arguing with me and I just didn’t like… that!!Great service!!
by Tinka59 on 08/05/2023Needed to get my breaks done and an oil change. I tried to make an appointment but I must have scheduled it at a different GMC location. The staff was very friendly and didn’t mind that I didn’t have an appointment with them. They got me in… and were fast with the repairs. The price for the repairs were affordable. I live on the opposite side of town but will continue to drive there for the service!!!Thank you for the Five Star review and for choosing Sterling McCall Buick GMC. We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We appreciate your business and look forward to the pleasure of serving you again.
Car Service 6/30/2023
by anissadevon on 07/01/2023Everything was great and the ac is fine.Thank you for being our customer, we appreciate your kind words!
Excellent Customer Service
by Ms Ladybug on 06/30/2023Sterling McCall GMC Service Representative H Fofana (sp) is the best! Please forgive me if I misspelled his name. Always on time.Our top priority is to ensure that you are satisfied with Sterling McCall Buick GMC's Service department, and we are pleased to hear that our service staff has succeeded in providing you with a great experience! Thank you for your Five-Star review and we look forward to assisting you again.
Oil change
by Tadii1969 on 06/17/2023Appt made with ease and didn’t take longWe appreciate your positive review about your recent experience with us!
Thank You!
by Mr. Draper on 03/14/2023I recently had my car serviced at Sterling McCall Buick GMC dealership and I was very impressed with the level of service I received. From start to finish, the entire process was smooth and efficient. Upon arrival, I was greeted by… friendly staff who quickly checked me in and explained the service process. I was also given an estimate of how long the service would take, which was helpful for planning my day. While my car was being serviced, I was kept updated on its progress and any additional repairs or maintenance that was recommended. The staff was very transparent and honest about what needed to be done, and I never felt like I was being pressured into unnecessary services. When the service was complete, my car was returned to me clean and in excellent condition. The staff even took the time to explain what had been done and answer any questions I had. Overall, my experience at Sterling McCall Buick GMC dealership was top-notch. The staff was professional, courteous, and knowledgeable, and the quality of the service was outstanding. I highly recommend this dealership to anyone in need of car maintenance or repairs.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
GMC 3500 Dually Repair Work @ Sterling McCall GMC
by GMC3500Dual on 01/25/2023Sterling McCall Service department is top notch. When you have service associates like Aaron that work hard for the customer it is a pleasure doing business with them. Aaron kept me up to date on my truck repair on a regular basis and… worked hard to meet my needs getting the truck back to me. Thanks Sterling McCall for a great experience.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Swift and Sweet!
by Spyles9 on 09/07/2022Went in for an oil leak. Ramon and the guys found the leak was coming from a fault in the oil filter. Ramon told me about a special on oil change and did the change for 39 and also had the yearly inspection done for me! I love the service… department and will only take my car to this dealership and service writer. Sterling McCall GMC and Ramon took care of my truck and always will! Thank you!Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next service visit!
Sterling McCall Buick GMC invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Buick GMC cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Buick GMC dealers.
ESPAÑOL
Sterling McCall Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Buick GMC y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Buick GMC en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Craig Robinson Service Manager crobinson@sterlingmccallbuick.com
by Ty Williams on 01/13/2025