Sterling Mccall Buick GMC
Dealership Service Review
Grateful day. I scheduled and dropped off vehicle at 1000 on a Tuesday. I called 3.5 hours later to get an update. Service tech called me an hour later stating they can’t find an issue but would call Me back before 1800. Johnathan kept his word and left vmail at 1650 stating I can pick up vehicle or give them more time to discover the engine light issue. I allowed vehicle to stay overnight as the engine light surfaced as “engine misfire”. I have three small Children so safety is paramount. I didn’t receive an update so I called ever 2.5 hours unable to reach anyone…despite being told my service clerk someone would call me back. I literally had to to go up to service dept in TX heat without AC to discover no progression on the vehicle. Gratefully, Aaron, did research with service dept and was able to not only get my vehicle completed but wash it also.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No