Customer Reviews of Sterling Mccall Buick GMC
Review type:
Bought a 2025 GMC Sierra SLT
Bought a 2025 GMC Sierra SLT
by Antonio on 08/11/2025I had a great experience at your GMC Group 1 dealership. Steven was very knowledgeable, patient and friendly during the whole process and responded all my questions promptly. The whole buying process was smooth and easy!Keith Mack and Margarita Pochtovaya are the best!
by Kagpryor on 05/11/2025Incredible experience at Sterling McCall GMC! Margarita the GM has a lot of experience with used cars, making the trade in process seamless. Keith is an excellent sales person - loved working with both of them! In and out in less than three… hours.Great shopping experience
by WolfSage on 03/17/2025Best experience I had at a dealership. From the sales team to the finance department, everyone was really helpful and easy going. Brittany, Jhonatan, Darren and Senad were really great and made my shopping experience a breeze. Im really… happy with my purchase and I will continue to shop at Group 1 and GM. Thank you.Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
New GMC Truck purchase
by JamesHRH on 02/10/2025Sales person was positive, personable knowledgeable and helpful Terrific experience. We knew what we wanted but also had questions that were answered clearly.Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Acadia from Sterling McCall Buick/GMC
by K. Robinson on 11/13/2024updated 02/10/2025The salesperson was very accommodating, friendly, knowledgeable and polite. Gabriel M. was very thorough in his explanation of the SUV, its components, and options as they differ from one model to the next and finance options. Him, Chris… and Giane (Sterling McCall liaison) helped me find a vehicle in a preferred color, even giving me a chance to view the vehicles recently arriving to the dealership. It was a pleasant experience for me and my spouse. Thank you.Buick Encore GX
by Traveler on 01/10/2025I purchased my new car from the dealer because of Mr. Antwon Dubose's excellence in communication and professional attitude. I had no pre-decision about which car to purchase other than the fact that I needed to buy a car and was looking… for a reasonable price and a reliable car. From the very beginning, Mr. Dubose demonstrated an in-depth understanding of the vehicles and was patient in answering all my questions, ensuring I felt confident in my decision. He did not rush me to a decision and very respectful about my communication requests. What truly stood out was his genuine dedication to finding the right car for my needs, rather than just making a sale. He kept me informed every step of the way and made the entire process smooth and stress-free. His honesty, transparency, and approachable demeanor made the experience enjoyable. I highly recommend Mr. Antwon Dubose, and the location of the dealer, to anyone looking to purchase a GM vehicle. His expertise and customer-first mindset are unmatched, and I am beyond satisfied with the exceptional service he provided.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Not a good service
by Yari Orantes on 01/12/2025There was an issue that the associate completely ignored. I even mentioned twice and he told me not to worry. When I got my vehicle back I saw that it was not taken care of.We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Craig Robinson Service Manager crobinson@sterlingmccallbuick.com
2021 Chevrolet Bolt EV - A Smart Buy!
by JoelBailey on 05/31/2024I recently purchased a 2021 Chevrolet Bolt EV from Sterling McCall Buick GMC, and it was a fantastic decision. The dealership handled the entire process through email, making it incredibly convenient. They were quick to iron out an initial… issue with the CPO warranty, and I even benefited from a $4000 EV tax credit. If you’re in the market for an EV, I highly recommend checking them out for a hassle-free experience and great value.It's great to hear that Sterling McCall Buick GMC provided such a hassle-free and convenient experience with your 2021 Chevrolet Bolt EV purchase! Enjoy the benefits of your new EV and the $4000 tax credit. Thanks for sharing your positive experience and recommendation!
Engine light
by Danyeezy on 05/09/2024Grateful day. I scheduled and dropped off vehicle at 1000 on a Tuesday. I called 3.5 hours later to get an update. Service tech called me an hour later stating they can’t find an issue but would call Me back before 1800. Johnathan kept his… word and left vmail at 1650 stating I can pick up vehicle or give them more time to discover the engine light issue. I allowed vehicle to stay overnight as the engine light surfaced as “engine misfire”. I have three small Children so safety is paramount. I didn’t receive an update so I called ever 2.5 hours unable to reach anyone…despite being told my service clerk someone would call me back. I literally had to to go up to service dept in TX heat without AC to discover no progression on the vehicle. Gratefully, Aaron, did research with service dept and was able to not only get my vehicle completed but wash it also.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the lack of communication and the inconvenience you experienced when servicing your vehicle with us. I would like an opportunity to fix this and earn your business, please contact me at kcooper@sterlingmccallbuick.com. I look forward to speaking with you. Kimono Cooper, General Manager
Best Around
by MarkusM on 04/30/2024Easy, quick and stress free experience!Thank you for your kind words! We're delighted to hear that you had an easy, quick, and stress-free experience during your visit. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!
Antwon Dubose, Salesman
by LucyRicky on 03/26/2024Great Salesman Antwon Dubose, made sure all our concerns were taken care of.That's wonderful to hear! Antwon is indeed a great salesman, and we're glad he ensured that all your concerns were addressed. If you have any more feedback or need further assistance, please don't hesitate to reach out.
A service department that goes the extra mile!
by Robtex2 on 02/09/2024My Yukon XL had a leak into the cabin from a frozen / ruptured washer fluid line. The Sterling McCall Buick GMC went the extra mile to insure I was covered under warranty. They saved me a ton of money. I really appreciate my service advisor… Esteban and the service management.We're delighted to hear about your positive experience with Sterling McCall Buick GMC! It's great to know that Esteban and the service management team went the extra mile to ensure you were covered under warranty, saving you money and providing excellent service. We appreciate your feedback and loyalty. Safe travels in your Yukon XL, and we look forward to serving you again in the future!
maintenance
by Bill chili on 01/21/2024was able to get in and out for a oil change, tire rotation and carwash in about hour and a halve.Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Oil Change
by NA41159 on 01/12/2024Scheduled an oil change service in advance as a wait on vehicle customer. Note, the point of scheduling in advabce is for the wait to be shorter. The day of service I waited for over two hours and noone updated me on my vehicle as I waited… in the lobby. Had to go look for the representative to ask what was taking so long. Turns out they were backed up on the car wash. Ended up returning my truck dirty after a long wait. If I hadn't gone up to ask, I would have probably waited another hour just for the car wash they offer.Thank you for your feedback about this inconvenience you experienced and the long wait time to have your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kimono Cooper, General Manager kcooper@sterlingmccallbuick.com
Forced over priced dealer add on’s
by Brett W. on 01/05/2024Sales people were ok to deal with except for shoving dealer addendum’s (dealer add on’s) down your throat. They wouldn’t sale the vehicle without thousands of dollars in add on’s. Not everyone wants 4 grand in useless add on’s. If you find… a similar vehicle else where, start there and save money.Thank you for bringing this to my attention. I apologize for this negative sales visit experience you had with us. I would like an opportunity to fix this and earn your business, please contact me at kcooper@sterlingmccallbuick.com. I look forward to speaking with you. Kimono Cooper, General Manager
GMC Sierra at4x worst service in my entire life
by Slafroberts on 01/04/2024First oil change in my new truck. Asked them to look at some issues while they were at it. Mainly a noise coming from the left from over bumps. I was told the leveling kit I installed was causing the problem, but they couldn’t tell me how… or why. They actually couldn’t tell me anything about it. Because they refused to even look at the problem. I was standing right by the mechanic telling the service advisor that when he took the tire off and saw leveling kit he didn’t going any farther. I never once asked for it to be covered under warranty, never said I wouldn’t pay for the diagnostic. Told them I would pay for the repairs. They still refused to look at my $85k truck that has problems before the first oil change. I might add when I arrived to pick up my truck. There was no one outside, to greet me or inside for that matter. No one at the parts desk. Literally no one asked me if I needed help for a solid 20 mins. Finally I decided to set my alarm off on my truck from my phone. Still no one even seemed concerned. I finally had to walk to the back of the lot and grab an employee. This is hands down the worst service shop I have been too in my entire life. Stay far away from this place.Thank you for your feedback about this negative service visit experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kimono Cooper, General Manager kcooper@sterlingmccallbuick.com
2023 used Dodge purchase
by Sterling8891 on 12/13/2023Traded in a truck for a used 2023 dodge. Informed dealer that there was another dodge same year that I was looking at at another dealership. Informed them that I didn’t want an extended warranty since there was one that was cheaper and… also that factory warranty on vehicle was still good for another 10k miles and 3 years and that I work offshore and truck would sit for 9 months out of the year. Found out after purchase that they charged me over 10k in extended warranties and never asked if I would like to add it even after telling them I didn’t want extended warranty. I understand car market it slow and dealer makes the most of there money on extended warranties now but just be honest and not try to sneak warranties in. Just bad customer service and trust is lost.Jonathan Marin
by Amelia T. on 12/13/2023I’ve been visiting this location for a year now, & every time Mr. Marin is professional, courteous, & authentic. He answers my questions & works with me authentically & genuinely. I come to this location due to the customer service… treatment if Johnathan.It's fantastic to hear about your positive experiences with Mr. Marin's customer service at Sterling McCall Buick GMC. Providing specific feedback about a staff member's professionalism and genuine approach can be incredibly valuable for the dealership management and the individual, reinforcing their efforts and ensuring consistent quality service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Sterling McCall Buick GMC Great service
by Truck lady on 12/04/2023I have been bringing my truck, to Sterling McCall Buick GMC, every since I purchased it, for service. The service is always excellent 👌. My truck still runs like it new. My service representative was a very professional person, and answer… all of my questions.It's great to hear that you've consistently received excellent service at Sterling McCall Buick GMC for your truck! Maintaining the quality and performance of your vehicle through our service is commendable. Having a professional service representative who addresses all your questions contributes to a positive service experience. Thank you for your business!
Oil change was good
by Alfredm on 10/31/2023Came in didn’t wait to long. Didn’t have an appointment. Worked out goodIt's great to hear that your oil change experience went well, especially without an appointment, and that you didn't have to wait too long. Efficient and timely service can make the process more convenient. Your positive feedback is much appreciated!
Scheduled Service
by Lawnman on 10/27/2023My service advisor provided a detailed and smooth process to service my vehicle.We are pleased to hear that your service advisor provided a detailed and smooth process for servicing your vehicle. A well-organized and transparent service experience can make a significant difference. Your feedback is appreciated!
Sterling McCall Buick GMC invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Buick GMC cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Buick GMC dealers.
ESPAĂ‘OL
Sterling McCall Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. VisĂtanos hoy para carros Buick GMC y trocas, camionetas y SUVs, asĂ como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porquĂ© somos uno de los mejores distribuidores de coches Buick GMC en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
by System Administrator on 05/13/2025