Customer Reviews of Sterling McCall Ford
Review type:
Brian is awesome
Great service
by travis on 05/13/2022I live less than 2 min from a different dealership and i drive 30 min to come here. service is always great. David was a great help. Kept me in the loop with my truck throughout the entire process. Best of all had it waiting for me when i… arrived.Best experience ever
by Charles C on 05/12/2022Took my Bronco Sport in for 10K service this morning and Andrew was there to assist me again. This was my second visit to Sterling McCall service department and it was as pleasant as the first. I was greeted within 15 seconds of driving… into the service bay. Andrew had me in and out within 75 minutes with service, car wash and tire shine. This is honestly the best service department I have ever encountered .Thank you for being our customer, we appreciate your kind words!
Great
by Desk 1 on 05/11/2022Fast and on timeThank you for being our customer, we appreciate your kind words!
Quality service
by Michael on 05/11/2022Dealership service has always been consistent and if there are any issues, they handle it.Thank you for taking the time to leave us a review! We look forward to your business with us again!
Luz de llave inglesa y chequeo de frenos
by Maribel Mendez on 05/11/2022Dejé mi carro a revisión luego me llamo Erick Gonzales y dijo que cambiarían filtros y fluidos y que me costaría $443.35 le pregunté que si con eso se sapagarian las luces y dijo que si.Al recogerlo no estaba Erick gonzales y el sr. Irvin… González me estaba cobrando le pedí las llaves de mi carro para ver si ya no prendían las luces y al revisar seguían prendidas le pregunté porque no se habian apagado el dijo que era por el problema anterior de que el módulo del abs y le dije que ya he ido varias veces y he esperado a que me llamen porque dijo el que no tienen el módulo.y el dijo espere al que la atendió para que le explique. Espere a Erick Gonzáles y le pregunté porque siguen encendidas las luces dijo que tenía que pagar y que cuando arreglen el módulo del ABS se apagara la luz de los frenosy le dije que quiera arreglarlo y dijo que eran $1200 que tenía que pagarlo le dije que estaba bien.Me cobro $443.45 le pagué después dijo que esperara que iba a checar si había el módulo regreso y dijo que no había el módulo que tiene lista de espera que el me llamaría para decirme cuando lo tiene,eso mismo me dijo Irvin Gonzáles que me llamaría porque no tenía la pieza y esto fue desde el octubre 22/2021.Erick y Irvin Gonzáles me pusieron muy triste ya que pareciera que les da igual si se arregla o no mi carro. Pague los 443.35 que debía y al salir fui a preguntar por el módulo del ABS a las partes y me dijo que solo encargaba al otro día me lo tenían entonces no entiendo porque no quieren arreglarlo.Ojala alguien pudiera ayudarme No se porque le cambiaron los líquidos sino Hiba a solucionar el problema.y ahora mi camioneta no enfría el aire y cuando frena tiene mucho ruido.Gracias por informarme sobre el problema de las luces de freno y del módulo del ABS que no se han resuelto porque no debería haber ocurrido. Necesito utilizar su caso como una oportunidad de aprendizaje, para que podamos solucionar el problema en el futuro. ¿Podría por favor ponerse en contacto conmigo? Calvin Miller | Director de Servicio y Partes cmiller@sterlingmccallford.com
Great service
by Amber on 05/10/2022I went in to get a state inspection. The service was quick & I got a free car wash & vacuum. AmazingThank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Good service and quick!
by Julia on 05/10/2022Chaise was great to work with for my recent service trip! It was quick, thorough and Chaise was good at communicating everything.Thank you Julia for your kind words for Chaise, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Service
by RDM on 05/09/2022Provided quick and thorough service in a professional and courteous manner ahead of schedule.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great service
by Steve G on 05/09/2022The wait is a little bit longer than I expected for an oil change. The wait was about two hours but luckily the waiting area provided what I needed to stay entertained.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Irvin is amazing!
by MJ on 05/09/2022Irvin assisted me in getting my car serviced for an oil change, inspection, & tire rotation. He was super nice and helpful! The guys who worked on my car were fast and my car was ready in an hour!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Truck maintenance
by Besa on 05/07/2022Great work on my truck. Very helpful and any questions I asked was able to get a answer to.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great Communication Skills
by MandeeAnn on 05/06/2022Sergio is my preferable technician, he communicates with you every step of the way and that's appreciated.Thank you for your kind words for Sergio, we appreciate it! We thank you for your business and look forward to your next visit!
Oil change
by Francisco on 05/05/2022Service representative was awesome and very helpfulThank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Great again!
by Sam on 05/02/2022Had some issues with my A/C only shooting hot air and needed the car pretty promptly. Chaise was great communicating what was going on with the car, the fix was simple, and the A/C works great.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great Service Advisor Andrew
by David Bruce on 05/02/2022When way out of the norm to make sure my tire was replaced ASAP even though they did not have the tire in stock. Great communicationThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Mr Chase always the best
by Rocky Gomes on 04/30/2022Chase always helps as much as possible and went out of the way to get my car back to me on time. Thank youThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great Service
by Paul T on 04/30/2022Had a 2001 Excursion in for service. Very thorough and great communication. Recommend this dealers service department. They always meet or exceed my expectations.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Good job
by Rivas on 04/29/2022Buena atención amables buen ambienteThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Amazing sales team
by Jocelyn on 04/28/2022Had a wonderful first car buying experience here from the GM Rodney Crow to my sales person Ashley Udall.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Inspec
by Henry on 04/27/2022Fast and didn't take longThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Excellent Service!
by JJ on 04/26/2022Irvin G always takes great care of me when I go in for service..friendly and prompt!Thank you! We are thrilled that Irvin and our team provided you with the best experience! We thank you for your continued business!
Sterling McCall Ford invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Ford dealers.
ESPAÑOL: Sterling McCall Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for being our customer, we appreciate your kind words!
by Customer Service on 05/16/2022