Customer Reviews of Sterling McCall Ford
Review type:
Excellent Work
Hi, thank you for your kind review; we are happy to pass your comments to Brian here at Sterling McCall Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Work
by Sharon and Antony on 05/11/2025We had initially left to explore other dealerships, but we came back because Brian Frank is an amazing salesman. He is incredibly courteous and respectful. We truly appreciated his professionalism and will definitely buy another car from… him in the future.Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Hi, thank you for your kind review; we are happy to pass your comments to Brian here at Sterling McCall Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Baby’s first car!
by Jeremias Rodriguez on 05/10/2025We had a fantastic experience at Sterling McCall thanks to Jeremias! He was friendly, knowledgeable, and made the entire process smooth and stress-free. He helped us find exactly what my daughter wanted at the price she wanted—no hassle, no… pressure. Today, my sweet, sassy, and smart college honors student drove off in her very first car, and it’s all thanks to Jeremias. Highly recommend working with him if you want someone who listens, cares, and gets the job done right!Hello Jeremias, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Helpful
by Brandon on 05/14/2025Laura was very helpful and friendly when buying our new truck. There was some time spent waiting, but she kept us informed during the process.Hello Brandon, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!
No Pressure Environment
by Lauren Ayala on 05/10/2025Brian was awesome to work with!!! This dealership is a non pressure dealership, and they truly live by that motto! They made my first car buying experience so wonderful! Thank you so much for this being so positive!!!Hi Lauren, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
David bun
by Elizabeth Perez on 05/10/2025Great experience! I never felt pressured, and I appreciated his patience and transparency throughout the whole process.Hi, we appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service!
by Maria Brown on 05/29/2024I highly recommend Sterling McCall Ford Service Center! Staff is very friendly and helpful! I am completely satisfied with their service.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Recall repairs and inspection
by Utopiamom on 05/08/2024As soon as I got there they were ready to take care of everything. Very friendly and businesslike. I really appreciate the shuttle home then pick up at my place to return.It's great to hear that your experience at our dealership was seamless and accommodating. The shuttle service and their efficiency in taking care of everything promptly are certainly commendable.
Mr owner
by Randall on 05/03/2024Sterling McCall honored the price and same with the trade in. Very pleased with my experience.Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
Great Service and People
by Dreaming on 04/19/2024As always my Service Representative David Nguyen provided me with the best service and supportIt's fantastic to hear that you had a great experience and that David provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Service
by Derrick on 04/17/2024Everything was great and quickWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
2020 Lease Edge Purchase
by Robby Denton on 03/28/2024Staff was friendly although procedure was long considering I was purchasing a car I had already leased from them.It's great to hear that the staff was friendly during your car purchase, but, understandably, a longer procedure can be frustrating, especially when you're already familiar with the vehicle from leasing it. We value your feedback and strive to make every customer's experience as smooth as possible. Thank you for choosing us for your car needs!
Service
by Expedition on 03/28/2024Excellent experience thanks to David Nguyen as he is trustworthy, knowledgeable and very friendly.It's fantastic to hear that you had an excellent experience and that David provided trustworthy, knowledgeable, and very friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Regular service
by Uptrain on 03/26/2024Always have had excellent service. This was no exception. Everything was handled quickly and had the truck back the same day.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Ford
by Francisco on 03/13/2024Added fees that I didn’t even know about, never coming here again. They added 9,256 dollars on fees 5,269 I didn’t even know, once they took 1 week to send me all the receipts I realized. UnbelievableFrancisco, Thank you for your feedback about this issue with the fees and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Amanda Myers Sales Manager amyers@sterlingmccallford.com
Recent purchase
by Ajpoolaw on 03/08/2024Absolutely fantastic. The entire process, was quick and easy.We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great Sevice
by ATHouston on 02/28/2024Used them for years and will continue with my Ford Escape. Irvin was a great at getting my car taken care of in a timely mannerWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Truck Maintenance
by Shiner69 on 02/22/2024I highly recommend this dealership. The service dept always takes great care of my vehicle and myself.Thank you for your recommendation! We're glad to hear that the service department consistently takes great care of your vehicle and you. We appreciate your continued trust and business!
Oil change
by Stephanie L on 02/17/2024Great service. Friendly and responsive.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Factory recall on wiring harness
by Mike A. on 02/17/2024Very friendly and accommodating advisor. Took care of my recall quickly. Offered to wash vehicle too, but I declined due to rainy weather and my unlimited washes at my car wash.We're glad to hear that you had a positive experience with a very friendly and accommodating advisor who took care of your recall quickly. It's great that they offered to wash your vehicle, showing an extra level of service, even though you declined due to the rainy weather and your car wash membership. Thank you for choosing us for your service needs, and we appreciate your business!
Always looking to help me out
by TxDave2024 on 01/31/2024This is one of the few dealerships where the service writers really do look out for you. I drive past four different dealerships in the Houston metroplex to go to this one over 45 minutes away most the time it takes closer to an hour… because of the treatment that I receive. When David, my underwriter says he recommend something I take it at value from a trusted source. He has never let me wrong.We truly appreciate your loyalty and positive feedback! It's fantastic to hear that our dealership stands out for its exceptional service, and we're honored that you choose to drive the extra distance for the great treatment you receive. We're delighted that David, your service writer, has consistently provided trustworthy recommendations, earning your trust. Thank you for being a valued customer, and we're here to continue delivering top-notch service for you. Safe travels!
Maintenance, oil change
by Eugene L on 01/11/2024My 1st time getting car maintenance done at Sterling McCall Ford. My service advisor Andrew Britton was professional and personable. He offered me the Works maintenance package that consists of oil change, tire rotation and a multipoint… inspection for a reasonable price. Got my car back in a timely matter, I appreciate the complimentary car wash. My car runs like new after the oil change.It's great to hear that your first-time car maintenance experience with us was positive. Andrew's professionalism and personable approach, along with the Works maintenance package, seem to have made the process smooth and convenient for you. We appreciate your business. We are excited to help you in the future.
Sterling McCall Ford invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Ford dealers.
ESPAÑOL: Sterling McCall Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by System Administrator on 05/16/2025