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Customer Reviews of Russell & Smith Honda
Review type:
Excellent service from team
by DB on 04/15/2025
From the initial contact with the senior sales consultant MS the attention was over the top. A considerate and respectful attitude was evident throughout the process. From the test drive to the closing the sales team was very accommodating.
162 reviews
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Great Experience
by wtcochrane on 11/12/2018David Ly was great and very helpful. I had a fixed budget and he worked with me to make the numbers work.Thank you so much for the review! We are happy to know David was able to help you and keep you on track with your budget. We hope you will keep us in mind for any future services you may need.
Best Honda dealer in Houston
by GoodCustomer on 11/03/2018Visited several Houston Honda dealers, shopping for a new Accord. All others quoted a price but left out the extra costs, like sales tax, transportation, and warranty options. Not the salesman here, Henry Reece. Every cost was itemized in… the total so I knew exactly how to negotiate. Henry' service as excellent; even made a house call to help.Best Experiance
by Marco on 10/20/2018It was my first time buying a new Honda for myself, was nervous and unsure until Umair Ali sales consultant walked me through the whole experience. If you ever find yourself at the south loop Houston location ask for Umair Ali. You will not… regret it.Sara haile Seles person
by Reshma on 10/13/2018She is nice veri help ful & she can understand u & she can explain about your new car very wellExcellent Customer Service
by nat on 10/12/2018I just purchased a 2007 Honda Accord for my son that is in college from Russell and Smith Honda! Trey Prince our salesman was wonderful. He explained to us all the ins and outs about buying a used car. He was very upfront and honest. That… is what truly mattered in our decision to purchase a Honda!! Go see Russell and Smith , I promise you will leave a happy customer!!Awesome Experience
by JohnMedina on 09/21/2018I went to Russell and Smith Honda looking for a SUV and Mr. Henry Reece helped me out so much! He was very professional, he went above and beyond to help me get into the Pilot I wanted! Customer service was very great! If you are looking to… buy a vehicle this is the place to go, dont forget to ask for Henry Reece!Pleasant Experience
by Marine1 on 09/20/2018Mike Engbrock conducted the sale. Very knowledgeable, explained every detail of the CR-V. Car pricing, mileage were correct. We recommend.David Ly
by Stella_Tran on 09/04/2018He was extremely kindhearted and helpful when it came to all the questions that my family and I had. I would 100% recommend him to other customers.Very good shopping experience with this dealership
by zyang43 on 08/29/2018Get a brand new 2019 Odyssey elite from agent David Ly. David was a decent person, he was very helpful and have taken good care of us for everything. Very good experience! I will definitely recommend my friends for him.Sales Experience at Russell and Smith Honda
by JOHN_W on 08/23/2018updated 08/29/2018I just wanted to say that our recent experience at Russell and Smith went exceptionally smooth when we purchased a 2018 CRV for my wife. Hansen Le, our sales associate was more than helpful and really presented himself in a way that was not… typical of the proverbial car salesman that most loathe. He was respectful, honest and not one to rush us though our experience. Hansen was knowledgeable about what he was showing us, even though you could sense he was not the most experienced guy on the lot. Very professional in every way. He made this experience very easy and truly guided us on to the finance manager Jake to help us understand our finance options and swiftly complete our purchase. Both Hansen and Jake were the utmost professionals. My wife loves her new car and we would gladly come back to Russell and Smith for another purchase. J. WaltersFailed Inspection
by Sam on 07/27/2018updated 08/09/2018I took my Civic into Russell & Smith for an inspection and service in anticipation for a cross-country move two weeks later. Within 3 hours of my trip, my A/C quit working. Upon being serviced in my destination, I found that my A/C… compressor had died and my refrigerant levels were at half the amount required for the A/C system. I would have figured that the inspection done at the dealership would have at least addressed the low level of refrigerant in my system. However, after $362.00 in service fees stemming from my inspection, I am left to pay the fees in my new city to replace the compressor and refill the refrigerant.Exceptional Customer Service
by hondaaccordthelabradorofsedans on 08/06/2018I recently purchased a vehicle at Russell & Smith Honda, and I couldn't be happier with my purchase. The sales staff was pleasant and professional. In fact, everyone I encountered at the dealership was accommodating. They took the time to… answer my questions and even followed up with me post purchase to see how I liked the vehicle. Based on my interactions with everyone from management to sales to financing, I will recommend Russell & Smith Honda to my friends. This was a great experience at a family owned dealership!Thank you for the kind feedback! We love hearing that you're happy with your recent purchase and your experience at Russell & Smith Honda. Please let us know if there is anything else we can do for you in the future!
New Van
by Vancarsuvohmy on 07/27/2018I love our new van. We had a stress free time purchasing our new vehicle. Zee was very helpful and answered all our question and found the perfect van for us. Karan was amazing he made financing our van a breeze. He was patient and… understanding and an absolute delight to conversate with while we waited for all the paper work to approve. Thank you both!!Awesome Experience
by Mnudbs1 on 07/25/2018Ill give Michael Daniel a 5 STARS.He made me buy a car a qreat experience. He was very helpful and give me sometime to be able to choose a car that I want to buy. He was very patient in giving me recommendations and tips to… familiarize myself to my new car. That I will recommend to all my friends out there!The best experience in a car dealer!
by Maks1976 on 07/20/2018I am very happy with their willingness to help me find the best deal and how the took into consideration all my needs. It was a proactive smooth experience with Michael Daniel. I will recommend them for sure!GOT AN EXCELLENT DEAL
by Amber_M on 07/14/2018Muhammad Mujtaba , Ammar Sheikh , Karan Patel are really kind and great people at Russell and Smith Honda. I was able to buy my car really easy and smoothly . They made me understand every information about the car that I bought all of… them are really hardworking people. They made sure I was looking at the right car for me and my family. I really recommend other people to go meet them.Service Customer satisfaction
by Jayjays on 07/07/2018Darnell Frank is Awesome! He always provides outstanding customer service and goes above and beyond to ensure customer satisfaction! He is a gentleman always pleasant and courteous! By far he is the best service advisor I have worked… with.Car purchase review
by Victor on 06/20/2018My car experience here at Russell & Smith Honda was outstanding, with the help of David Ly i was able to make my car purchase experience much pleasent, David Ly was very informative and knoledgable of averything that we had questions on. I… strongly recomend Russell & Smith Honda for you next car purchase and ask for David Ly.Thank you for your recommendation, Victor! We love knowing that David made your experience a breeze; he's definitely an asset to our team. Please let us know if there's anything else we can do for you in the future.
Tire Change
by Teachersrule03 on 06/20/2018Darnell Frank was amazing! He offered great service and was very efficient. If you go to this location, please ask for Darnell!Thank you for leaving this review! Darnell is a valuable part of our team and we are glad you had a positive experience with him. Visit us again soon and have a great weekend!
Excellent Customer Service, thanks David Ly
by JMercado on 06/08/2018David Ly was great. Exceptional knowledge on all the cars and got me the deal I wanted. We went back and forth with numbers for about 4 hours until we could finally come to terms. Great guy, very patient. Thank you David, I will come see… you again!Thank you for the great review! We enjoyed having you in the dealership and getting you the car you wanted. Thank you for the nice words about David, and we look forward to seeing you again!
Bad service
by Manash on 06/02/2018During the last service of my CR-V the coolant fluid was not refilled. I had a long drive and noticed it just in time while refueling that coolant can was empty. By noticing it on time, I avoide being stranded in the middle of the highway.… This is unacceptable to say the least from an authorized Honda dealer.We are very disappointed to hear that your experience working with our service department did not meet your expectations. We would like to speak with you directly to learn about your experience and ask that you please reach out to our Service Director, Alvin Blaker, at 713-663-4111.
About our dealership
At Russell & Smith Honda, we strive to provide outstanding service in all areas of our Honda dealership in Houston, from the showroom to the service center. We're confident we can help you find the new Honda of your dreams, and we'll be here for you throughout the life of your vehicle to ensure years of confident driving. Honda fans from the greater Houston area, including Pasadena, Sugar Land, Bellaire and Missouri Center.
What sets us apart
*Complimentary 1 year maintenance
*Complimentary Car Wash
*Complimentary Estimates
*Complimentary Shuttle
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
Languages Spoken (7)
- English
- Panjabi
- French
- Urdu
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
by Russell & Smith Honda on 04/22/2025