Momentum BMW
Customer Reviews of Momentum BMW
Best Service Experience Continues
byon 07/22/2023
Been quiet about my experiences at Momentum BMW but I have to admit it's gotten better and better. the speed and cohesive operation of the team is exceptional. My guy is Sheff but was about to go on vacation and new he wouldn't be around to finish the job in his usual perfect manner so he handed me off to Jorge. without hesitation Jorge knocked it out the park and not even being here, Sheff followed up with me to ask if I was well taken care off while on vacation. Who does that anymore? ...apparently these two guys at Momentum BMW
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Delivered As Promised
byon 05/25/2023
Went above and beyond to ensure job was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Custmer Service advisor "Dwayne" did not listen ...
byon 02/06/2021
I brought my Jaguar iPace in due to wreck on Sept 22nd 2020 ... It is now Feb 5th 2021 ... My car appearance wise was fixed ... But the service advisor did not listen to me and gave me a car that shut down on me in the middle of a busy road ... They took my car back to this day i still dont have an answer about when it will be fixed ... Dwaynevthru the whole proccess never reached out to me except when incalled to check on why it was taking so long ... I am fighting with my insurance company weekly ... Because they say they don't know if my current issues are due to the accident ... This whole experence has been a nightmare that will not end ... I still don't have my car ... I still don't have any answers ... and i still never get a call ... I have to initiate any responce with calls to them ... Now buying the car the dealerdhip i give a 4.8 ... The Service area i give a 4.8 ... Collision Repair side a 2.2 ...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Never Disappointed
byon 10/06/2020
All personnel are very helpful and accommodating. They really make you feel welcome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/29/2017
I have taken in car to this dealership a couple of times and I must tell you how great the service is. I ask for no one other than Peter S. whenever I go, I've found him to be a man of integrity, honest, and very helpful. Great job Peter!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service review
byon 02/28/2017
Peter Schermerhorn is GREAT, always get things done to our expectations!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 02/26/2017
Peter Schermerhorn, is my service rep and he has always gone above and beyond to take care of my service at BMW. He is a good communicator and always keeps me in the loop on expected completion time. A pleasure to work with him.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service, Peter Schermerhron, at Momentum BMW
byon 12/22/2016
I recently had my car serviced at this dealership. My Service Advisor, Peter Schermerhorn, provided exceptional customer service with regular status updates and even arranged for a loaner car when my wait time became long. That is what I call great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service from Peter Schermerhorn
byon 12/16/2016
Great customer service from Peter Schermerhorn. Dropping off my car was extremity easy he had me in and out within a few minutes. Every step of the way he would give me updates, how it was getting fixed, when the repairs where done and when I should be able to pick it up. I'm definitely going to bring my car back for any other services it might need and recommend him to my friends and family!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Peter Schermerhorn
byon 12/06/2016
Peter Schermerhorn did A-ok
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cedric Ross in Service ROCKS!!!!!!!!!!!!!!! Need help go here!
byon 11/09/2016
I took my car in... I'm not an expert; however, Cedric Ross took the time to explain until I understood and stayed true to his word! Keeping my car and keeping Cedric Ross as my main go-to-person!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service
byon 11/01/2016
Really enjoyed my experience on recent customer service. My new service tech, Cedric Ross, was professional and followed through in a timely manner. He kept me abreast of stages of car repair as well as the costs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bad Service & poor customer service
byon 10/05/2016
Took my 7 series to check my alignment since my right wheel was inwards after hitting a curb. They claim to have done the alignment and told me i had a problem with the suspension, or knuckles that the right side looks lower than the other sides. Took it to Eurocar werk and as soon as he lifts the car he sees the tie rod is broken. Just wondering how they missed that and how can you perform an alignment successfully on it. They claim that it wasnt an alignment done and it was a diagnostic after showing me a alignment report. Even if it was a diagnostic where is the diagnostic report and why wont the fault detected. This dealership lacks trust and customer service. Advantage BMW did the alignment, brake fluid replacement and oil change and replaced the cabin filters.Talk to Mr Kuranoff the Manager, took 1 month and 3weeks before i could get the dealer's attention after numerous calls each week.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Exception service
byon 09/23/2016
If I could rate service with 10 stars I would defiantly do it. Peter Shermerhorn is ALWAYS very professional, makes sure that all work is done in a timely fashion and let's me know how much I should expect to pay for service. When I pick up my car, Peter goes over my invoice with me and there's no hidden fees and no surprises. I would recommend Momentum BMW to all BMW owners
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service experience!!
byon 09/16/2016
Great Service experience!! I had Peter Schermerhorn as my advisor. I brought in my car in for its regular schedule maintace. Its was in and out within a day. Peter spoke to me about my car ever step of the way the whole process smooth and hassle free.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Service Drive Experence
byon 08/02/2016
I had a great experience!! My 328 had a check engine light. I made a appointment with Peter Schermerhorn to bring it in and have looked at. Peter was super professional in explaining what the light was, how it would be fixed, and what day I was getting my car back. He even went above and beyond with getting me a shuttle back to my office. By FAR one of the easiest and best service experiences I've had. I defiantly look forward to bring in my car for any kind of service it might need in the future!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 07/23/2016
I was able to come in on a Saturday and recieve a oil change due to my busy work schedule! My Customer Associate Rep was very friendly and provides me with detailed information about my car and any recommendations needed!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional New Car Service
byon 07/12/2016
I took my BMW X5 in for service and my representative Ryan Zugell had already arrived prior to 7:00 am to work. He knew me and my cars needs. He was informed. He told me what was going to happen, what was going to be done to my car and kept it simple and understanding. His respect and charming personality is a delight to experience so early in the morning. He is an exceptional man and the dealership has an exceptional employee and representative of BMW as a whole. Thank you, Estella C. Strawn
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Issues not solved or even addressed
byon 07/08/2016
Took my 535I in for its initial service. Had three other issues since I got the car. 1) Steering wheel was not centered ( a pet peeve of mine) 2) Wood panel covering a/c vents in center console was not installed properly leaving opening at top where I could see into the guts of the dash 3) The soft shut doors had wind noise and would rattle on bumps. The center console issue appears to be resolved. There is still wind noise and the issue of the steering wheel was not even addressed after I handed them a typed list of my issues. Takes me and hour and 1/2 to get to the dealership. Guess I will just live with it until I go back to Mercedes. Had 3 E class and a convertible and never had any issues. Had a Mercedes rag-top that was as quiet as this car. Really disappointed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Above and beyond service
byon 07/06/2016
Our car had transmission problem an hour away from Houston, so we took it to momentum bmw on friday. We were going to visit family for the 4th of July weekend. Rick, our service advisor, told us that they will be closed for the weekend and monday due to the holiday and that our car will not be looked at until probably Thursday. We had to be back home by Tuesday. Long story short, Rick went above and beyond to get our car ready by Tuesday morning and we made it back on time. We were pleased with excellent service and the whatever it takes attitude Rick gave us. Awesome job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome service!!
byon 07/04/2016
Service was done in a timely fashion and everyone was friendly and helpful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments