Momentum BMW
Today 9:00 AM - 7:00 PM
Customer Reviews of Momentum BMW
Review type:
Write a review: Service
42 service reviews
Sort by:
GREAT SERVICE
by Charles carter on 05/09/2025updated 05/14/2025My experience was great from start to finish at momentum West body shop,(Eric) was professional and courteous,made me feel important,first contact was by phone with him,from that I knew my service would be great,from 1 to 10,I rate him a… (12)Service advisor
by Nick Nofal on 07/17/2024it was a fantastic experience at the dealership. Everybody was friendly and very efficient. The dealership itself it’s immaculate and very friendly.Thank you for taking the time to let us know how we did. We hope you have a great day!
Best Service Experience Continues
by MNuance on 07/22/2023Been quiet about my experiences at Momentum BMW but I have to admit it's gotten better and better. the speed and cohesive operation of the team is exceptional. My guy is Sheff but was about to go on vacation and new he wouldn't be around to… finish the job in his usual perfect manner so he handed me off to Jorge. without hesitation Jorge knocked it out the park and not even being here, Sheff followed up with me to ask if I was well taken care off while on vacation. Who does that anymore? ...apparently these two guys at Momentum BMWReviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Delivered As Promised
by Twink23 on 05/25/2023Went above and beyond to ensure job was done.Thank you for taking the time to let us know how we did. We hope you have a great day!
Custmer Service advisor "Dwayne" did not listen ...
by Tony-C. on 02/06/2021updated 02/12/2021I brought my Jaguar iPace in due to wreck on Sept 22nd 2020 ... It is now Feb 5th 2021 ... My car appearance wise was fixed ... But the service advisor did not listen to me and gave me a car that shut down on me in the middle of a busy road… ... They took my car back to this day i still dont have an answer about when it will be fixed ... Dwaynevthru the whole proccess never reached out to me except when incalled to check on why it was taking so long ... I am fighting with my insurance company weekly ... Because they say they don't know if my current issues are due to the accident ... This whole experence has been a nightmare that will not end ... I still don't have my car ... I still don't have any answers ... and i still never get a call ... I have to initiate any responce with calls to them ... Now buying the car the dealerdhip i give a 4.8 ... The Service area i give a 4.8 ... Collision Repair side a 2.2 ...Never Disappointed
by Jmaxter54 on 10/06/2020All personnel are very helpful and accommodating. They really make you feel welcome.Great service
by WillRose74 on 04/29/2017I have taken in car to this dealership a couple of times and I must tell you how great the service is. I ask for no one other than Peter S. whenever I go, I've found him to be a man of integrity, honest, and very helpful. Great job Peter!Thank you for the great review! We sincerely appreciate you taking time out of your day to review​ us and we hope you have a wonderful day! -Your Momentum BMW team
service review
by Likegoodcar on 02/28/2017Peter Schermerhorn is GREAT, always get things done to our expectations!Great Service
by Airdog12 on 02/26/2017Peter Schermerhorn, is my service rep and he has always gone above and beyond to take care of my service at BMW. He is a good communicator and always keeps me in the loop on expected completion time. A pleasure to work with him.Great Service, Peter Schermerhron, at Momentum BMW
by SamAhmad on 12/22/2016I recently had my car serviced at this dealership. My Service Advisor, Peter Schermerhorn, provided exceptional customer service with regular status updates and even arranged for a loaner car when my wait time became long. That is what I… call great service!Great customer service from Peter Schermerhorn
by jsousatrade on 12/16/2016Great customer service from Peter Schermerhorn. Dropping off my car was extremity easy he had me in and out within a few minutes. Every step of the way he would give me updates, how it was getting fixed, when the repairs where done and when… I should be able to pick it up. I'm definitely going to bring my car back for any other services it might need and recommend him to my friends and family!Peter Schermerhorn
by Xeavier on 12/06/2016Peter Schermerhorn did A-okExcellent Customer Service
by RGHouston on 11/01/2016updated 11/17/2016Really enjoyed my experience on recent customer service. My new service tech, Cedric Ross, was professional and followed through in a timely manner. He kept me abreast of stages of car repair as well as the costs.Cedric Ross in Service ROCKS!!!!!!!!!!!!!!! Need help go here!
by X5M4Mangum on 11/09/2016I took my car in... I'm not an expert; however, Cedric Ross took the time to explain until I understood and stayed true to his word! Keeping my car and keeping Cedric Ross as my main go-to-person!Bad Service & poor customer service
by seanoye on 10/05/2016updated 10/10/2016Took my 7 series to check my alignment since my right wheel was inwards after hitting a curb. They claim to have done the alignment and told me i had a problem with the suspension, or knuckles that the right side looks lower than the other… sides. Took it to Eurocar werk and as soon as he lifts the car he sees the tie rod is broken. Just wondering how they missed that and how can you perform an alignment successfully on it. They claim that it wasnt an alignment done and it was a diagnostic after showing me a alignment report. Even if it was a diagnostic where is the diagnostic report and why wont the fault detected. This dealership lacks trust and customer service. Advantage BMW did the alignment, brake fluid replacement and oil change and replaced the cabin filters.Talk to Mr Kuranoff the Manager, took 1 month and 3weeks before i could get the dealer's attention after numerous calls each week.Thank you so much for taking the time to leave us this detailed review. We regret to hear your recent service experience was anything less than exceptional. We would love to have the opportunity to turn your experience around. If you'd be willing, please contact our general manager, Thomas Kuranoff, directly at (855) 873-0444, so we can discuss ways we can better serve you in the future and turn your experience around. -Your Momentum BMW Team
Exception service
by Lady_die3 on 09/23/2016If I could rate service with 10 stars I would defiantly do it. Peter Shermerhorn is ALWAYS very professional, makes sure that all work is done in a timely fashion and let's me know how much I should expect to pay for service. When I pick up… my car, Peter goes over my invoice with me and there's no hidden fees and no surprises. I would recommend Momentum BMW to all BMW ownersGreat Service experience!!
by jsousatrade on 09/16/2016Great Service experience!! I had Peter Schermerhorn as my advisor. I brought in my car in for its regular schedule maintace. Its was in and out within a day. Peter spoke to me about my car ever step of the way the whole process smooth and… hassle free.Oil Change
by SMenifee on 07/23/2016updated 08/09/2016I was able to come in on a Saturday and recieve a oil change due to my busy work schedule! My Customer Associate Rep was very friendly and provides me with detailed information about my car and any recommendations needed!Best Service Drive Experence
by jsousatrade on 08/02/2016I had a great experience!! My 328 had a check engine light. I made a appointment with Peter Schermerhorn to bring it in and have looked at. Peter was super professional in explaining what the light was, how it would be fixed, and what day I… was getting my car back. He even went above and beyond with getting me a shuttle back to my office. By FAR one of the easiest and best service experiences I've had. I defiantly look forward to bring in my car for any kind of service it might need in the future!Exceptional New Car Service
by Estella18 on 07/12/2016I took my BMW X5 in for service and my representative Ryan Zugell had already arrived prior to 7:00 am to work. He knew me and my cars needs. He was informed. He told me what was going to happen, what was going to be done to my car and kept… it simple and understanding. His respect and charming personality is a delight to experience so early in the morning. He is an exceptional man and the dealership has an exceptional employee and representative of BMW as a whole. Thank you, Estella C. StrawnIssues not solved or even addressed
by akinsey on 07/08/2016Took my 535I in for its initial service. Had three other issues since I got the car. 1) Steering wheel was not centered ( a pet peeve of mine) 2) Wood panel covering a/c vents in center console was not installed properly… leaving opening at top where I could see into the guts of the dash 3) The soft shut doors had wind noise and would rattle on bumps. The center console issue appears to be resolved. There is still wind noise and the issue of the steering wheel was not even addressed after I handed them a typed list of my issues. Takes me and hour and 1/2 to get to the dealership. Guess I will just live with it until I go back to Mercedes. Had 3 E class and a convertible and never had any issues. Had a Mercedes rag-top that was as quiet as this car. Really disappointed.
About our dealership
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 05/15/2025