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Custmer Service advisor "Dwayne" did not listen ...
Written byon 02/06/2021
I brought my Jaguar iPace in due to wreck on Sept 22nd 2020 ... It is now Feb 5th 2021 ... My car appearance wise was fixed ... But the service advisor did not listen to me and gave me a car that shut down on me in the middle of a busy road ... They took my car back to this day i still dont have an answer about when it will be fixed ... Dwaynevthru the whole proccess never reached out to me except when incalled to check on why it was taking so long ... I am fighting with my insurance company weekly ... Because they say they don't know if my current issues are due to the accident ... This whole experence has been a nightmare that will not end ... I still don't have my car ... I still don't have any answers ... and i still never get a call ... I have to initiate any responce with calls to them ... Now buying the car the dealerdhip i give a 4.8 ... The Service area i give a 4.8 ... Collision Repair side a 2.2 ...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes